- Telus International Hiring Back Office Executive
- Position: Back Office Executive
- Company: Telus International
- Location: Hybrid/Remote
- Employment Type: Full-time
- Salary: INR 3-8/- LPA
- Experience: freshers/Experienced Both Eligible
About Telus International
Telus International is a worldwide chief in virtual client enjoy, supplying modern solutions to enhance consumer interactions. We offer a extensive type of services, together with IT solutions, commercial enterprise technique outsourcing (BPO), and customer support.
Our assignment is to help our customers reap their commercial enterprise desires via handing over exquisite, efficient, and customized services.
Job Overview: Back Office Executive
Telus International is looking for a diligent and element-orientated Back Office Executive to sign up for our group. The perfect candidate may be answerable for dealing with and assisting numerous administrative duties, making sure easy operations inside the corporation.
This feature calls for splendid organizational skills, robust conversation abilties, and a proactive approach to problem-fixing.
Key Responsibilities: Back Office Executive
Data Management
- Enter and replace statistics correctly within the corporation’s database.
- Maintain data of financial transactions, including invoices, receipts, and extraordinary applicable files.
- Ensure facts integrity and confidentiality always.
- Perform regular statistics backups and statistics cleansing sports.
Administrative Support
- Assist in the education of testimonies, presentations, and correspondence.
- Coordinate with unique departments to acquire essential facts for administrative duties.
- Handle place of work supplies and stock control.
- Schedule and organize meetings, appointments, and tour arrangements for body of workers.
Customer Support
- Address client inquiries and problems via email, phone, or chat.
- Provide timely and correct facts to clients.
- Escalate complex troubles to the applicable departments and ensure observe-up till resolution.
- Maintain a excessive level of consumer pleasure thru professional and courteous interactions.
Process Improvement
- Identify and put in force method enhancements to enhance performance and productivity.
- Participate within the improvement and implementation of recent techniques and policies.
- Collaborate with the crew to streamline operations and decrease redundancies.
Compliance and Quality Assurance
- Ensure all sports activities have a look at business enterprise guidelines, jail policies, and employer necessities.
- Conduct everyday audits to make sure accuracy and completeness of statistics.
- Participate in fine warranty initiatives and schooling applications.
- Report any discrepancies or non-compliance troubles to the manipulate.
Qualifications: Back Office Executive
Educational Background
Bachelor’s diploma in Business Administration, Commerce, or a related discipline.
Additional certifications in statistics manage or place of work management are an advantage.
Experience
Minimum of two-3 years of experience in a similar function, ideally inside a BPO or IT surroundings.
Proven experience in statistics access, administrative manual, and customer service.
Technical Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Familiarity with database manage structures and CRM software program.
Knowledge of essential accounting ideas and financial documentation.
Soft Skills
Excellent organizational and time manipulate abilties.
Strong interest to element and accuracy.
Effective communique and interpersonal skills.
Ability to artwork independently and as a part of a set.
Proactive and hassle-solving mindset.
Working Conditions: Back Office Executive
Office Environment: The position requires running in a wellknown office putting with the potential for occasional remote paintings.
Work Hours: Standard business hours with flexibility for beyond ordinary time all through top intervals.
Travel: Minimal excursion may be required for schooling or company sports.
Career Growth and Development
At Telus International, we keep in mind in nurturing competencies and imparting possibilities for career increase. As a Back Office Executive, you may have get right of entry to to:
Training Programs: Back Office Executive
Comprehensive onboarding and education packages to equip you with the critical competencies and records.
Ongoing expert improvement possibilities, which include workshops and seminars.
Career Advancement
Clear profession development paths within the enterprise.
Opportunities to transport into more senior roles based totally on ordinary overall performance and capacity.
Employee Recognition
Regular reputation applications to praise first-rate average overall performance and contributions.
Incentives and rewards for conducting goals and goals.
Company Culture and Values
Telus International prides itself on fostering an inclusive, supportive, and dynamic work surroundings. Our middle values consist of:
Customer Focus
Commitment to delivering great customer support and exceeding expectancies.
Innovation
Encouraging creativity and innovation to stress non-prevent improvement and boom.
Integrity
Upholding the very great requirements of ethics and integrity in all employer practices.
Teamwork
Promoting collaboration and teamwork to achieve not unusual desires.
Respect
Creating a deferential and inclusive place of job in which variety is valued.
Application Process: Back Office Executive
Interested candidates are invited to put up their application via our online portal. The utility should embody:
Benefits of Working as a Back Office Executive at Telus International
Joining Telus International as a Back Office Executive comes with a whole lot of benefits designed to resource your expert growth, private nicely-being, and standard process delight. Here are the important thing advantages you may assume:
- Competitive Salary and Compensation
Attractive Salary Package: Competitive base profits that reflects your experience and qualifications.
Performance Bonuses: Opportunities to earn overall performance-based totally completely bonuses and incentives.
Overtime Pay: Compensation for any extra time paintings in accordance with company suggestions. - Health and Wellness
Health Insurance: Comprehensive medical insurance insurance for employees and their households.
Dental and Vision Plans: Access to dental and imaginative and prescient care plans.
Wellness Programs: Wellness initiatives, including health packages, fitness screenings, and intellectual health help.
Paid Time Off: Generous paid break day, including vacation days, sick leave, and public vacations. - Professional Development
Training and Development: Access to ongoing training packages, workshops, and professional development publications.
Career Advancement: Clear pathways for profession development inside the employer.
Tuition Reimbursement: Financial guide for pursuing further training and certifications related to your position. - Work-Life Balance
Flexible Working Hours: Flexible paintings schedules to help stability professional and private commitments.
Remote Work Options: Opportunities for far flung paintings, counting on the character of the duties and business enterprise rules.
Parental Leave: Paid parental leave for emblem spanking new mother and father to aid own family growth. - Financial Security
Retirement Plans: Participation in a agency-subsidized retirement financial savings plan (e.G., 401(ok) or similar) with organization contributions.
Life Insurance: Life coverage coverage to offer financial safety on your beneficiaries.
Disability Insurance: Short-term and prolonged-term incapacity coverage for income protection in case of infection or damage.
Resume
Detailed resume highlighting applicable enjoy and qualifications.
Cover Letter
A cover letter explaining your interest in the function and the way your skills and revel in align with the challenge requirements.
References
Contact information of as a minimum expert references.
Contact Information
For any inquiries concerning the position, please contact:
Conclusion
Joining Telus International as a Back Office Executive gives a very unique opportunity to be a part of a dynamic and developing group. You will play a critical function in supporting the organization’s operations and contributing to its achievement.
If you are a stimulated and element-oriented professional looking for a tough and profitable profession, we encourage you to apply.
This comprehensive process description gives an in depth evaluation of the obligations, qualifications, and advantages associated with the Back Office Executive characteristic at Telus International.
It goals to draw licensed applicants who align with the enterprise’s values and are eager to make a contribution to its success.
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