- Job Title: Associate Account Manager
- Company: Sutherland Global Services
- Salary: Rs. 21,000 – 47,000/- PM
- Location: Hybrid/Remote
- Department: Account Management
- Employment Type: Full-time
- Reports To: Senior Account Manager/Account Director
- Experience: Freshers/Experienced Both Eligible
Company Overview:
Sutherland Global Services is a leading virtual transformation enterprise company that offers an included set of all-over-place job and customer service assist offerings for customers in the course of the globe.
With a sturdy dedication to innovation and outstanding, Sutherland has constructed a popularity for handing over super consumer research and the usage of enterprise enterprise consequences.
We are a dynamic and speedy-growing commercial enterprise business company, and we are searching for passionate people to enroll in our group and make a contribution to our persevered achievement.
Position Overview: Associate Account Manager
The Associate Account Manager is an essential characteristic within our Account Management crew, accountable for retaining and developing patron relationships, making sure of client delight, and the use of the successful transport of our offerings.
The exceptional candidate may also have a keen understanding of account manipulation strategies, sturdy verbal exchange competencies, and a proactive method to fixing customer annoying situations. This feature offers an excellent opportunity for humans seeking to boost their profession in account control at the same time as going for walks with a number of the maximum recognized brands inside the international.
Key Responsibilities: Associate Account Manager
1. Client Relationship Management
- Serve because of the fact the primary point of contact for assigned purchaser payments, maintaining ordinary communique to ensure client satisfaction and address any concerns.
- Develop and preserve strong, lengthy-time period relationships with key consumer stakeholders in the least bit ranges, consisting of senior executives.
- Understand the patron’s commercial business enterprise goals, demanding situations, and desires, and make certain that our offerings align with their goals.
- Proactively perceive possibilities to enhance the consumer relationship and offer more rates through our services.
2. Account Planning and Strategy
- Work with the Senior Account Manager and Account Director to broaden and execute account plans that pressure patron boom and profitability.
- Conduct everyday account critiques to assess account ordinary performance, understand areas for improvement, and increase strategies to address any troubles.
- Collaborate with go-practical companies, together with Sales, Operations, and Product Development, to align account strategies with broader commercial enterprise agency desires.
- Monitor employer developments and competitor activities to understand possibilities for account boom and differentiation.
3. Service Delivery Management
- Oversee the fulfillment transport of services to assigned client payments, ensuring that each deliverables are met on time and within internal scope.
- Work closely with Operations corporations to ensure that service stages meet or exceed client expectancies, and proactively deal with any issues that upward push up.
- Ensure that each patron’s communications, deliverables, and documentation are accurate, expert, and aligned with patron necessities.
- Manage client escalations efficiently, going for walks with inner groups to solve issues immediately and to the consumer’s delight.
4. Financial Management
- Monitor account financial ordinary performance, which includes profits, profitability, and billing accuracy, to make sure that account dreams are met or surpassed.
- Work with Finance and Operations groups to ensure that all invoicing and billing techniques are correct and nicely timed.
- Identify opportunities for account boom, including upsell and pass-sell possibilities, and artwork with Sales to amplify and close to new industrial business enterprise.
- Assist in the education of account budgets and forecasts, offering entry on predicted sales and profitability.
5. Reporting and Analytics
- Prepare everyday opinions on account overall performance, together with key metrics which include consumer pride, provider degrees, and monetary overall performance.
- Use records and analytics to turn out to be aware of inclinations, issues, opportunities internally assigned bills, and growth actionable pointers.
- Present account standard overall performance and insights to inner stakeholders, alongside senior management, and further to customers at some stage in ordinary reviews.
- Ensure that each account data is appropriately recorded and maintained in CRM systems and one among a type relevant system.
6. Team Collaboration and Leadership
- Work closely with different Account Managers, sharing great practices and insights to contribute to the general success of the employer.
- Mentor and guide junior group people, supplying guidance and remarks to assist them increase their abilities and provide a boost to their careers.
- Participate in pass-purposeful initiatives and initiatives, representing the Account Management organization and contributing to corporation-tremendous goals.
- Foster a terrific and collaborative operating surrounding, encouraging teamwork, open communique, and non-stop development.
7. Continuous Improvement
- Stay up to date with enterprise tendencies, extraordinary practices, and new technology that could decorate our employer offerings and client relationships.
- Participate in training and improvement applications to always enhance your skills and information in account management, consumer offerings, and related regions.
- Identify possibilities to decorate inner strategies, tools, methodologies, and paintings with applicable corporations to enforce modifications.
- Contribute to the development of recent issuer services, solutions, and cost propositions that deal with growing customer dreams and marketplace needs.
Qualifications and Experience: Associate Account Manager
- Education: Bachelor’s diploma in Business Administration, Marketing, Communications, or an associated area. A draw-close diploma is a plus.
- Experience:
2-4 years of experience in account control, purchaser offerings, or an associated venture, preferably in a BPO, IT, or virtual offerings surroundings.
Proven song record of efficiently managing purchaser relationships, handing over awesome carriers, and reaching account increase. - Skills:
Strong verbal exchange talents, every written and verbal, with the functionality to provide complicated facts really and persuasively.
Excellent interpersonal abilties, with the potential to construct rapport and accept as true with with customers and inner businesses.
Analytical mindset, with the capability to interpret statistics, select out traits, and make records-driven options.
Strong organizational and challenge manipulation capabilities, with the potential to govern a couple of priorities and remaining dates.
Proficiency in CRM software, Microsoft Office Suite (Excel, PowerPoint, Word), and unique applicable equipment. - Key Competencies
Client-Centric Approach: A deep knowledge of purchaser wishes and a willpower to deliver extraordinary issuer.
Proactive Problem-Solving: The potential to anticipate issues, end up privy to root reasons, and put into effect powerful answers.
Business Acumen: A strong facts of business organization standards, in conjunction with economic management, marketing, and profits.
Leadership: The potential to inspire and lead move-realistic agencies, fostering a collaborative and high-performing artwork environment.
Adaptability: Flexibility to modify to changing patron desires, market situations, and organizational priorities.
Results-Driven: A recognition of undertaking measurable outcomes, collectively with purchaser pleasure, income increase, and profitability.
Benefits and Compensation: Associate Account Manager
- Competitive profits and universal performance are bonuses.
- Comprehensive fitness, dental, and imaginative and prescient coverage plans.
- Retirement savings plan with corporation healthful.
- Paid day off (PTO) and vacation pay.
- Opportunities for professional improvement and expert development.
- Access to organization-subsidized training applications, certifications, and educational property.
- Employee fitness programs, which encompass health memberships, highbrow fitness help, and work-lifestyles stability tasks.
- Collaborative and inclusive artwork culture that values variety and innovation.
Why Sutherland Associate Account Manager?
At Sutherland, we don’t forget to foster a way of life of excellence, innovation, and growth. Our personnel are our tremendous asset, and we are devoted to supplying an environment that allows their professional and private development. As an Associate Account Manager, you may have the opportunity to work with a number of the location’s leading manufacturers, contribute to extremely good initiatives, and develop your career in a supportive and dynamic company.
If you’re obsessed with patron achievement, thrive in fast-paced surroundings, and are searching for a hard and worthwhile career opportunity, we encourage you to apply for the Associate Account Manager feature at Sutherland.
How to Apply for Associate Account Manager?
Interested candidates are invited to region up their resume and a cover letter detailing their qualifications and enjoy. Please exercise through our professional portal at [Insert Application Link] or email your software to [Insert Email Address].
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