The BPO Voice Process at Justdial consists of handling inbound and outbound customer calls to provide facts, beneficial resources, and help regarding Justdial’s offerings. Agents are liable for addressing client queries, resolving issues, and selling enterprise listings. Strong verbal exchange abilities, fluency in the required language, and number one laptop statistics are crucial. The feature calls for staying power, problem-fixing capability, and a patron-centric method. Working in quick-paced surroundings, stores ensure a continuing purchaser experience. Justdial offers aggressive salaries, incentives, and boom opportunities for professional professionals. This role is right for human beings looking for a profession in customer support within the BPO enterprise.
- Job Description: Walk-in For BPO Voice Process
- Role: BPO Voice Process
- Experience: 0 – 5 years
- Opportunity: 2.5-3 Lacs P.A.
- Location: Hyderabad, Chennai, Bengaluru
BPO Voice Process in Chennai
The BPO Voice Process entails handling purchaser interactions through inbound or outbound calls. Agents assist customers through the use of addressing queries, imparting information, resolving problems, or promoting products and services. Strong communication capabilities, energetic listening, and trouble-solving abilities are vital for turning in first-rate customer support. Voice approach roles may be in numerous industries, which encompass telecom, banking, healthcare, and e-exchange. Fluency within the required language and crucial computer records are crucial.BPO Voice Process in Chennai The assignment offers possibilities for professional boom, incentives, and information improvement. A customer-centric technique and the ability to work in short-paced surroundings are key to the achievement of this characteristic.
About Company
Justdial is a prime Indian close by searching for an engine that offers brief right of access to corporations, offerings, and merchandise throughout severa classes. Founded in 1996, it lets customers find eating places, hospitals, repair offerings, academic institutes, and extra through its net website, app, and helpline. Justdial additionally gives digital advertising and marketing and advertising and marketing answers, online bookings, and customer reviews, BPO Voice Process at Justdial making it a precious platform for corporations and clients alike. Its offerings encompass B2B and B2C listings, lead generation, and rate solutions. With a sturdy presence in the course of India, Justdial maintains tcompliance integrating AI and automation to decorate customer revel in and industrial enterprise visibility.
Roles & Responsibilities
Roles:
- Handle inbound and outbound customer calls efficaciously.
- Resolve consumer queries and offer accurate information.
- Maintain an incredible and professional conversation style.
- Keep records of client interactions and transactions.
- Follow organization tips and maintain excessive customer delight degrees.
Responsibilities:
- Deliver superb customer service via voice assistance.
- Meet overall performance metrics in conjunction with response time and determination rate.
- Identify and extend precedence troubles to the applicable department.
- Stay updated with product records and employer services.
- Work successfully in a team and make contributions to the agency’s boom.
Skills Required For BPO Voice Process at JustdialÂ
Excellent Communication Skills: Ability to interact surely and professionally.
Problem-Solving Abilities: Quickly clear up consumer issues.
Active Listening: Understand customer queries successfully.
Multitasking Skills: Handle a couple of calls and duties efficaciously.
Patience and Empathy: Deal with consumer troubles with politeness and professionalism.
Education & Qualification
Minimum Qualification: No obligatory commencement requirement.
Freshers Can Apply: No preceding experience is wanted.
Language Proficiency: Fluency in Telugu, Kannada, Malayalam, Tamil, or Hindi.
Basic Computer Skills: Knowledge of the use of customer support software program applications. Ability to Work in a Fast-Paced Environment.
Benefits of Working at Justdial
Competitive Salary: Earn up to 3 LPA.
Career Growth: Opportunities for promotions and professional development.
Training & Skill Development: Learn treasured customer service and communication abilities.
Work-Life Balance: Fixed day shift with rotational weekly off.
Employee Support Programs: Health benefits, incentives, and overall overall performance-based bonuses.
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