Customer Support Executive at Teleperformance, We are a reputed French multinational enterprise (MNC) with operations in over a hundred nations. With a global body of people of greater than four lakh personnel, Teleperformance is a leader in patron enjoy manipulation. We are currently hiring for the location of Customer Support Executive for a fast-term undertaking, imparting an incredible possibility for career growth and enjoyment in customer support. Customer Support Executive at Teleperformance We are searching for candidates who can speak English together with Telugu, Malayalam, or Hindi. Immediate joiners based totally in Chennai are desired. If you’re inquisitive about this possibility, please exercise, and our group will hook up with you.
- Voice / Blended – Other
- Experience: 0Â –Â 2Â years
- Salary: 1.75-2 Lacs P.A.
- Location: Â Chennai
- Qualification: Any Graduate
- Customer Success, Service & Operations
- Full Time,Â
Customer Support Executive at Teleperformance | Vacancy in Chennai 2025
A Customer Support Executive at Teleperformance is accountable for managing purchaser interactions through a couple of channels, which encompass voice calls, emails, and chat help. Customer Support Executive at Teleperformance They make certain that consumer queries and worries are addressed right away, providing answers that beautify patron delight. With a primarily based schooling software program application and a focal point on capability improvement, Teleperformance guarantees that its employees are well-prepared to supply brilliant carriers.
Customer Support Executive at Teleperformance The characteristic is right for folks who are captivated by customer service, have personal strong communique talents, and are keen to gain enjoyment in a dynamic artwork environment.
About CompanyÂ
Teleperformance is a globally diagnosed client revel in control enterprise that gives pinnacle-tier customer service solutions across industries. Headquartered in France, it has a presence in over one hundred international locations with a strong body of workers exceeding four lakh employees. The corporation has a specialty in presenting omnichannel customer service, technical help, and digital answers to global companies.
With a venture to supply seamless client stories, Teleperformance has been a dependent companion for companies in several sectors, together with finance, healthcare, telecommunications, and e-alternate. The employer’s commitment to innovation and excellence makes it one of the maximum sought-after corporations for professionals seeking to gather a profession in customer support.
Roles of a Customer Support Executive at Teleperformance
- Handling Customer Queries: Responding to customer inquiries through mobile telephone, e-mail, or chat professionally and successfully.
- Providing Resolutions: Offering appropriate solutions and making sure that troubles are resolved in a nicely timed way.
- Maintaining Customer Satisfaction: Ensuring customers preserved outstanding enjoyment with Teleperformance via the manner of addressing troubles empathetically.
- Documenting Interactions: Keeping specific statistics of purchaser interactions, transactions, and movements taken.
- Collaborating with Teams: Working carefully with inner groups to increase and remedy complicated consumer troubles.
Responsibilities of a Customer Support Executive in Chennai
- Answering Calls and Messages: Managing inbound and outbound calls professionally.
- Understanding Customer Needs: Identifying client problems and presenting appropriate answers.
- Escalating Issues: Reporting unresolved queries to higher control for similar desires.
- Adhering to Policies: Following enterprise tips and compliance guidelines at some point of interactions.
- Maintaining Accuracy: Updating patron statistics and information correctly within the device.
Customer Support Executive – Role Overview
A Customer Support Executive at Teleperformance plays an essential role in providing exquisite customer service by addressing client queries, resolving troubles, and ensuring purchaser pleasure. Customer Support Executive at Teleperformance The government acts because the primary component of touching the diverse enterprises and customers, managing inbound and outbound calls, emails, or chats successfully.
Skills Required for Customer Support Executive Role
- Strong Communication Skills: Fluency in English and Telugu, Malayalam, or Hindi.
- Problem-Solving Ability: Quick thinking to solve client troubles efficaciously.
- Patience and Empathy: Ability to cope with tough customers professionally.
- Technical Proficiency: Basic knowledge of laptop programs and customer support tools.
- Time Management: Ability to multitask and prioritize client queries efficaciously.
Education and Qualification Requirements
- Minimum Educational Qualification: An immoderate faculty degree or the same.
- Graduation (Preferred): A bachelor’s degree in any mission is pleasant.
- Experience: Freshers and expert applicants are welcome.
- Language Proficiency: English at the side of Telugu, Malayalam, or Hindi.
- Basic Computer Skills: Ability to navigate customer support software program software and CRM system.
Job Description:
This role is to be had as a piece-from-domestic possibility, but initial training may be completed in the workplace for 10-15 days. After a mission of completion, applicants also can have the selection to hold paintings-from-domestic or artwork-from-administrative center possibilities, a challenge to availability. Customer Support Executive at Teleperformance The enterprise will offer the important gadget; but, applicants want to have a broadband reference to a minimum tempo of 50 Mbps to ensure seamless communique.
 Benefits of Working at Teleperformance
- Work-from-Home Flexibility: Opportunity to paint remotely after preliminary education.
- Comprehensive Training: Hands-on education supplied to make certain personnel are properly-organized.
- Competitive Salary and Incentives: Attractive remuneration with greater everyday ordinary overall performance-primarily based completely incentives.
- Global Work Environment: Exposure to global customers and a multicultural workplace.
If you’re based totally in fact in Chennai and seeking to gain valuable enjoy in customer support with a main multinational organization, this is your possibility. Apply now and be part of the Teleperformance crew!
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