At Cognizant, the non-voice Job for Freshers in Kolkata method involves supplying customer support through virtual channels along with emails, chat, and ticketing structures. Employees manage patron inquiries, court cases, and carrier requests in an established manner, making sure of splendid client interactions. Cognizant’s non-voice process roles require robust written conversation competencies, information control skills, and problem-fixing abilties. These jobs offer strong painting surroundings with based workflows and boom possibilities. Freshers who are comfortable with written verbal exchange and technical hassle-fixing can excel in this position. Cognizant offers good-sized schooling to ensure employees are properly prepared to deal with client queries successfully.
- Job Description: Job for Freshers in Kolkata
- Role: Non-Voice process
- Company: Cognizant
- Experience: 0 Years
- Salary: Not disclosed
- Location: Kolkata
International Voice Process at Cognizant
A non-voice way challenge includes dealing with customer service duties through e-mail, chat, or extraordinary online structures in place of phone calls. Employees in this role assist clients through resolving queries, processing orders, and imparting technical manuals. The procedure calls for first-rate written verbal exchange capabilities, interest in elements, and hassle-solving talents. A non-voice way is appropriate for folks who choose a again-surrender role over direct purchaser interaction via voice calls. It is significantly used in IT, e-commerce, banking, and healthcare industries. Many freshers opt for non-voice roles due to the reduced stress of managing real-time voice interactions.
About Company
Cognizant is a worldwide IT services and consulting agency that offers digital transformation, business employer system outsourcing, and IT solutions to clients internationally. Founded in 1994, Cognizant has installed itself as a leader in generation-driven enterprise answers. The organization operates in diverse sectors, which include healthcare, finance, retail, and telecommunications. With a strong awareness of innovation and customer pride, Cognizant offers more than a few offerings, which include IT consulting, software program improvement, and customer service. Its work culture promotes variety, professional growth, and non-stop learning. Cognizant’s dedication to excellence makes it an amazing place of business for freshers seeking to build a hit profession.
Roles for Job for Freshers in Kolkata
Customer Service Representative: Assist global clients by resolving their queries over cellular telephone calls and ensuring high consumer satisfaction.
Technical Support Executive: Assist customers regarding technical problems and troubleshoot troubles efficiently.
Client Relationship Executive: Build and hold sturdy relationships with customers at the same time as addressing their issues.
Process Associate: Manage inbound and outbound calls and offer applicable information to customers.
Support Specialist: Offer guidance and solutions to customers at the same time as documenting interactions and comments.
Responsibilities:
Answer patron queries professionally and provide accurate facts.
Resolve consumer proceedings and raise troubles while vital.
Maintain patron records and replace databases.
Follow verbal exchange scripts and hints even when dealing with patron calls.
Work in group surroundings and collaborate with colleagues to enhance issuer best.
Education and Qualification Requirements for International Voice Process at Cognizant
Minimum Qualification: A bachelor’s diploma (any subject).
Freshers Preferred: No advanced experience is required, making it a fantastic opportunity for modern graduates.
English Proficiency: Strong spoken English talents are essential for a powerful communique.
Basic Computer Knowledge: Familiarity with fundamental pc operations and MS Office gear.
Willingness to Work Night Shifts: Candidates want to be flexible to artwork in night shifts and cling to rotational shifts if required.
Essential Skills Required for Job for Freshers in Kolkata
Communication Skills: Strong spoken English capabilities are crucial for interacting with global customers.
Problem-Solving Abilities: Ability to suppose severely and solve consumer troubles successfully.
Active Listening: Understanding purchaser issues and presenting relevant answers.
Time Management: Handling multiple client interactions effectively internal a given time frame.
Team Collaboration: Ability to paint well in a team environment and coordinate with friends.
Benefits of Working at Cognizant
Career Growth Opportunities: Cognizant gives tremendous professional development packages and inner promotions based totally on performance.
Training and Skill Development: The enterprise offers vast training programs to beautify employees’ technical and conversation talents.
Work-Life Balance: With a mounted work environment and described shifts, employees can keep an excellent artwork-lifestyles stability.
Global Exposure: Employees enjoy worldwide paintings by interacting with customers from around the area.
Employee Benefits: Cognizant affords medical insurance, incentives, paid leaves, and exceptional benefits to ensure worker well-being.
Conclusion
If you are extra energienergizedhing out a hobby for freshers in Kolkata, Cognizant is a terrific place to start your career. Whether you select a voice or non-voice technique mission vacancy in Cognizant, you may gain treasured experience in an international artwork environment. Apply in recent times and take the first step towards a successful profession!
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