HCLTech Sr Analyst Work From Home jobs: As a Sr Analyst at HCLTech, the selected candidate will provide first-level technical support to customers. The role includes troubleshooting hardware, software, and network problems, handling support tickets through multiple communication channels, and ensuring issues are resolved within agreed SLAs. Complex issues must be appropriately escalated to L2/L3 support teams.
Customer Support
HCLTech Sr Analyst Work From Home Job 2026
Quick Job Overview
Hiring Company
HCL
Job Location
Remote
Experience Required
Fresher / Experienced
Qualification
Graduate, Computer Engineering
Salary / CTC
₹5 LPA - ₹8 LPA
Employment & Mode
Full Time (On-site / Hybrid)
Application Status
Active
Application Deadline
14 Nov 2026
Key Skills & Competencies Required
Technical Support
Remote Desktop Support
Roles & Responsibilities
- Provide L1 remote desktop support.
- Resolve customer support tickets within agreed SLAs.
- Diagnose hardware-related problems.
- Troubleshoot software issues.
- Diagnose basic network-related problems.
- Provide support through telephone, email and chat.
- Maintain required quality standards.
- Follow company policies and regulatory requirements.
- Improve First Call Resolution (FCR).
- Maintain customer satisfaction and CSAT.
- Maintain required login/availability efficiency.
- Update worklogs accurately.
- Follow escalation procedures.
- Escalate complex issues to L2/L3 support teams.
- Update knowledge-base information.
- Participate in self-development and learning activities.
Detailed Eligibility Criteria
- Knowledge of basic hardware troubleshooting.
- Knowledge of software troubleshooting.
- Basic understanding of networking issues.
- Ability to troubleshoot customer issues remotely.
- Good verbal and written communication skills.
- Ability to handle support tickets within defined SLAs.
- Ability to work with telephone, email and chat-based support.
- Ability to follow escalation procedures.
- Customer-focused approach.
- Willingness to work according to assigned support schedules.
Recruitment & Selection Process
- Online Application
- Resume Shortlisting
- Recruiter/HR Screening
- Technical Support Assessment/Interview
- Operations/Final Interview
- Background Verification
- Offer & Joining
Documents Required at Interview / Joining
- Updated Resume/CV
- Government-issued ID
- Educational Certificates
- Previous Employment Documents, if applicable
- Experience Certificate, if applicable
- PAN Card
- Bank Details at the joining stage, if required
Official Application Process
Interested candidates meeting the criteria should submit their application directly through the official recruitment portal of HCL.
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