- American Express Careers
- Role: Cyber Crime Investigation Agent
- Company: AMERICAN EXPRESS
- Experience: 2 – 7 years
- Salary: Not Disclosed
- Location: Kolkata
About American Express
American Express, often referred to as Amex, is a multinational company that has been a leader in the financial services sector for more than 170 years. The company, based in New York, specializes in payment solutions, credit cards, charging cards, and travel-related services. It is one of the Fortune 500 companies and is permanently evaluated as one of the most admired companies around the world. In India, American Express has a strong presence with offices in Gurgaon, Bangalore, Mumbai, and Kolkata.
Job Overview: American Express Job in Kolkata
When it comes to building a career in a global financial service company, there are few organizations as strong as American Express. American Express is also known worldwide for its premium credit cards, philosophy of the first customers and robust financial solutions, as respected as the employer of choice. For job seekers in India, especially in metropolitan cities such as Kolkata, there are enough opportunities for this iconic society and grow professionally and personally. If you are specifically looking for the work of American Express in Calcutta, this article will give you a complete plan.
Eligibility criteria
Qualification
- It is often necessary to graduate in any discipline.
- For specialized roles are preferred titles are in the field of finance, business administration, IT, or related areas.
Experience
- The basic level role may not require any previous experience.
- Mid-level positions and higher positions usually require 2-10 years of relevant experience in the field.
Skills
- Strong communication and interpersonal skills.
- Analytical thinking and the ability to solve problems.
- Knowledge of MS Office, CRM tools, or relevant industrial software.
- Technical knowledge for roles related to IT.
Other criteria
- The ability to work in shifts (customer-oriented roles).
- The willingness to adhere to compliance with regulations and ethical standards.
Job description: American Express Job in Kolkata
The work of American Express in Calcutta generally revolves around the provision of premium customer experiences and adheres to the basic values of services, integrity, and teamwork of the company. Depending on the role, the job description may include:
- Manipulation with customer questions related to credit cards, billing, or transactions.
- Help in risk management and fraud detection processes.
- Support for sales teams with acquisition and client service.
- Analysis of financial data to assist in decision-making.
- Cooperation with global teams to maintain service perfection.
- Each role is designed to ensure that employees contribute not only to the growth of the business, but also to customer satisfaction, a characteristic feature of the American Express career.
The Roles and Responsibilities: American Express Job in Kolkata
1. The management of customer services
- Answer customer questions via phone, e -email, or chat.
- Provide solutions for billing, transaction, and product-related problems.
2. Risk and collections specialists
- Monitor high-risk accounts.
- Contact customers for maturity.
- Implement the risk control measures.
3. Data analysts
- Work on large data sets to generate knowledge.
- Support decision-making using analytical messages.
4. IT and Technical Support
- To maintain systems and provide technical assistance.
- Work with global IT teams for system upgrades.
5. Finance and Accounting Experts
- Matching, reporting, and compliance.
- To support financial planning and analysis.
Salary and benefits: American Express Job in Kolkata
- Role on the basic level: £ 3.5- ₹ 5.5 lpa
- Role on medium level: £ 6- £ 12 lpa
- Leading position: £ 15 – £ 25 LPA or higher
Benefits of working at American Express
- Advantages of health and wellness, including health insurance.
- Retirement savings plans.
- Paid leave, holiday, and parental leave.
- Bonuses and incentives based on performance.
- Career development and training programs.
- Employee assistance programs (EAP).
- Opportunities for global exposure.
Why choose an American Express Careers?
- Global exhibition – work with international clients and colleagues.
- Inclusive culture – diversity and inclusion are core.
- Growth options – internal mobility is supported.
- Balance between work and private life – flexible plans and wellness programs.
- Reputation – Association with one of the most respected brands in the world.
FAQs
- What types of jobs are available at American Express Kolkata?
- You can apply for customer service, data analytics, finance, IT, and sales roles.
- What is the recruitment process for American Express?
- This process includes screening, online rating, HR interview, and technical or functional tests.
- Is the previous experience compulsory for American Express ‘ work in Calcutta?
- Not always. Fresh graduates can apply for a basic level, while experienced candidates are preferred for specialized positions.
- How much salary can I expect at American Express Kolkata?
- Employees at the basic level earn around 3.5- ₹ 5.5 LPA, while experienced experts can earn significantly more.
- What are the working hours?
- Depending on the role, the shifts may vary. The role of customer service may include rotary shifts, while corporate roles follow standard office hours.
- What is career growth at American Express?
- The company promotes internal mobility and provides sufficient training, which makes it easier for employees to grow to higher positions.
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