Business Advisory New Associate at Accenture, The Business Advisory New Associate role at Accenture includes handling customer support responsibilities through non-voice channels, together with e-mail, chat, and net interactions. The function calls for people to troubleshoot, solve, or decorate technical and company-associated problems at the same time as preserving SLA compliance. As a get right of entry-degree position, candidates get preserve of massive education and artwork below supervision, gaining exposure to customer service operations. Strong communique talents, analytical abilities, and versatility with rotational shifts are important for the achievement of this feature. The activity presents a possibility to develop technical manual understanding while operating in short-paced, customer-oriented surroundings.
- Customer Onboarding – Non-Voice
- IT Services & Consulting
- Experience: 0Â –Â 1Â years
- Salary: ₹2.5 lakhs and ₹4.0 lakhs p.a
- Location: Hyderabad
- Qualification: Any Graduate, Postgraduate
- Full Time,
Business Advisory New Associate at AccentureÂ
The Business Advisory New Associate function at Accenture is designed for individuals trying to construct a profession in customer service and provider manipulation. As a part of Accenture’s Next Generation Customer Operations, personnel work in dynamic surroundings imparting solutions through non-voice channels. Accenture, a worldwide professional services employer, gives an established training utility, career growth possibilities, and exposure to present-day technology. This function requires analytical skills, adaptability to rotational shifts, and technical skills in mobile packages and gaming apps. With a focus on turning in wonderful customer service, the placement gives a strong foundation for a profession in business agency operations and advisory services.
About CompanyÂ
Accenture is a global expert services corporation that specializes in digital transformation, cloud computing, consulting, and controlled offerings. Headquartered in Dublin, Ireland, Accenture operates in over 100 twenty countries and serves clients for the duration of several industries, including technology, healthcare, monetary offerings, and purchaser objects. The organization is a concept for its innovation-pushed method, leveraging current technology together with synthetic intelligence, blockchain, and cloud computing to help agencies achieve their strategic goals.
With a robust determination to variety, inclusion, and sustainability, Accenture fosters a piece lifestyle that encourages non-prevent reading and professional growth. It gives diverse training applications, professional development opportunities, and certifications to help personnel decorate their capabilities. The company’s middle values focus on turning in fees to customers, maintaining integrity, and the use of brilliant exchange in society.
Accenture additionally invests in research and improvement to create corporation-main answers and maintain its competitive aspect in the global marketplace. The corporation is always ranked maximum of the wonderful employers worldwide, supplying attractive compensation packages and benefits to its employees. With a focus on purchaser experience, innovation, and virtual transformation, Accenture maintains to influence as one of the maximum prestigious consulting businesses worldwide.
Roles and Responsibilities
- Customer Query Resolution: Address consumer problems successfully through electronic mail, chat, and web-based totally manual, ensuring excessive satisfaction ranges.
- Escalation Handling: Manage escalations and provide well-timed resolutions to dissatisfied clients, following employer protocols.
- Troubleshooting and Issue Diagnosis: Diagnose and troubleshoot technical or provider-associated troubles, ensuring perseverance with patron enjoy.
- SLA Compliance: Ensure all company requests and incidents are resolved within the installed SLA to keep company efficiency.
- Collaboration with Teams: Work intently with inner businesses to remedy purchaser complaints and beautify carrier tremendously.
Skills Required for Business Advisory New Associate
Skill Required: Next Generation Customer Operations – Service Desk Non-Voice SupportDesignation: Business Advisory New AssociateQualifications: Any GraduationYears of Experience: zero to at least one 12 months
Good Communication Skills: Ability to efficiently communicate and cope with patron issues through non-voice channels.
Basic Analytical Skills: Capability to analyze patron problems and perceive the best choice strategies.
Flexibility with Rotational Shifts: Willingness to artwork in 24/7 rotational shift surroundings as required via manner of commercial enterprise goals.
Technical Knowledge in Mobile and Gaming Apps: Familiarity with troubleshooting cellular programs and gaming apps available at the Play Store.
Problem-Solving Ability: Quick questioning and trouble-solving talents to address client queries correctly.
Education and Qualification Requirements
- Any graduate diploma in any discipline from an identified enterprise.
- Freshers with 0 to one 365 days of enjoyment are eligible.
- Strong written communication abilities for handling non-voice resource responsibilities.
- Willingness to examine and adapt to customer service and troubleshooting technology.
- Understanding of provider desk approaches and technical help basics.
Benefits at Accenture
Career Growth and Development: Accenture offers huge education programs, mentorship, and professional advancement possibilities.
Work-Life Balance: The business enterprise offers bendy work preparations, paid time without work, and remote artwork options.
Health and Wellness Benefits: Employees collect complete clinical medical health insurance, health programs, and mental health resources.
Diversity and Inclusion: Accenture promotes numerous and inclusive artwork surroundings with equal possibilities for all.
Employee Perks and Rewards: Competitive salaries, bonuses, and worker reductions on several products and services.
What Would You Do?
You might be aligned with our Customer Support vertical and assist in dealing with and resolving client queries, coping with escalations, and addressing courtroom instances from upset clients. You will play a critical position in imparting the best possible resolutions whilst making sure that faults and complaints are closed within the agreed SLA (Service Level Agreement). This function contributes to remodeling customer support from a vital characteristic proper into a cost-generating provider that serves as a strategic differentiator within the market.
This role is a part of our Service Desk Non-Voice Support organization, this is accountable for recording, diagnosing, troubleshooting, and resolving or assigning incidents and company requests based mostly on a defined scope of help. The group manages unplanned interruptions, aiming to repair ordinary issuer operations as fast as possible for non-voice interactions like e-mail, net, and chat manual.
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