Customer Service Voice Process Job at Tech Mahindra in Noida

Tech Mahindra is currently hiring for a Customer Service Voice Process job at their Noida administrative center. This position focuses on offering awesome customer service assistance for global customers through voice-based completely communication channels. The characteristic calls for candidates to deal with inbound voice calls, remedy consumer queries, and offer technical assistance as wished.

• Job Title: Customer Service Voice Process
• Company: Tech Mahindra
• Location: Noida, Delhi/NCR
• Salary: ₹3-5 Lacs P.A
• Experience: 1-4 years

About Company 

Tech Mahindra, established in 1986 and part of the $21 billion Mahindra Group, is a leading global IT services company offering IT solutions, consulting, outsourcing, and business process services across various industries. Known for its customer-centric approach and strong business ethics, it employs over 5,000 people in 90 countries, focusing on customer satisfaction and high-quality service delivery.

Job Description of Customer Service Voice Process 

We are hiring for a Customer Service Voice Process position at Tech Mahindra’s Noida workplace. This position involves handling inbound voice calls, supporting global customers, and resolving their queries effectively.

Candidates need to have at least 6 months of experience in a BPO voice system and own strong communique and trouble-solving abilities. The activity gives an aggressive profits bundle (up to ₹49 LPA), moneymaking incentives, and extra advantages like each-aspect cabs and rotational week offs. This is a complete-time, everlasting function, imparting superb professional growth opportunities in dynamic, rapid-paced surroundings.

Responsibilities: Customer Service Voice Process 

1. Handle Inbound Calls: Attend to customer inquiries and treatment problems through voice calls. Assist with various subjects which incorporate product or service information, billing queries, and technical help.
2. Customer Satisfaction: Maintain immoderate degrees of consumer pride by delivering properly timed and correct solutions. Ensure that every customer interaction is well-mannered, expert, and inexperienced.
3. Problem Solving: Identify, troubleshoot, and remedy troubles related to purchaser issues. Escalate complex problems to the right departments if important.
4. Documentation: Keep a document of customer interactions, together with inquiries, court cases, and moves taken. Update the database with applicable purchaser info and interaction outcomes.
5. Collaboration: Work closely with team contributors and supervisors to make certain that issuer stages are maintained. Attend normal group conferences to speak about average performance and regions for development.
6. Adherence to Guidelines: Follow organization protocols and tips concerning call coping with provider degrees, and response times. Ensure compliance with Tech Mahindra’s high-quality necessities and purchaser necessities.
7. Communication: Maintain an exceptional and expert tone at some stage in all consumer interactions. Effectively speak technical information in a way that outcomes are understood by customers.
8. Target Achievement: Work within the path of attaining the business enterprise’s customer support objectives, which encompass metrics like name resolution time, patron satisfaction scores, and talk to coping with performance.

Skills and Qualifications: Customer Service Voice Process 

Tech Mahindra is searching for customer service voice process applicants who own a particular set of abilities and qualifications to gain achievement in this position.

1. Excellent Communication Skills: Strong command of the English language, each spoken and written.Clear diction, impartial accessory, and the capability to speak complex minds honestly.
2. Customer Service Experience: Minimum of 6 months of on-paper enjoy in customer service, ideally in a worldwide BPO setting. Ability to recognize customer dreams and provide the correct solution.
3. Technical Aptitude: Basic understanding of technical assistance or preceding experience in a technical voice technique.Ability to troubleshoot unusual technical troubles over the cell smartphone.
4. Problem-Solving Skills: Strong analytical and vital questioning capabilities.Capacity to clear up consumer court docket instances and escalations correctly.
5. Time Management: Ability to manage a couple of responsibilities simultaneously and prioritize based mostly on urgency.Excellent organizational abilities and interest in elements.
6. Team Player: Collaborative attitude and capability to paint correctly with a Crew willingness and Willingness to research others and make a contribution to an excessively high-quality business enterprise environment.

 Qualifications:

• Prior reveling in a US Voice Process or working with global customers is especially excellent.
• Familiarity with inbound customer support strategies, especially in technical manuals.
• Graduates are favored, however, candidates without formal qualifications are taken into consideration on the occasion that they meet the experience standards.

Benefits and Perks: Customer Service Voice Process 

Tech Mahindra offers an aggressive advantages bundle designed to reward personnel for his or her tough artwork and determination.

Compensation:

The profits bundle stages from ₹3 Lacs to ₹5 Lacs step with annum, relying on the candidate’s experience and common average overall performance in the course of the interview gadget.

The most income for knowledgeable applicants can bypass up to ₹49 Lacs PA making it a rewarding opportunity within the BPO region.

1. Incentives: Lucrative Incentives are available based mostly on overall performance, which could considerably enhance your take-domestic earnings.

2. Bonus: Employees are eligible for a Loyalty Bonus, which rewards a prolonged period of dedication to the commercial enterprise organization.

3. Work Schedule: 5 Days Working: Employees work five days each week, with rotating days off.

4. Rotational Week Offs: This gives flexibility and a balanced artwork-existence environment.

5. Both Side Cabs: Free transportation is supplied for personnel, making sure of protection and luxury, specifically for the ones jogging past due shifts.

6. Permanent Employment: This feature is a Full-Time Permanent function, offering hobby protection and prolonged-time period profession boom possibilities.

How is the Work Environment and Culture in Tech Mahindra?

Tech Mahindra is known for its worker-first-rate manner of existence and supportive work environment. As a customer service authority, you’ll be a part of a dynamic and rapid-paced organization that prioritizes purchaser pleasure. The organization encourages a collaborative manner of lifestyles in which personnel can broaden their capacity devices and reinforce their careers.

1. Learning and Development: Tech Mahindra gives opportunities for education and functionality development. Employees are encouraged to beautify their abilities via workshops and in-house packages.
2. Employee Support: A dedicated HR group is to be had to cope with worker issues and make certain that the administrative center remains inclusive and respectful.

  Why to  Work at Tech Mahindra?

Working at Tech Mahindra affords you exposure to worldwide clients and organization-predominant practices in customer support and technical assistance. The agency’s recognition for innovation and patron-centricity guarantees that you could paint with the terrific gadget and property to be had.

1. Global Opportunities: Tech Mahindra is a worldwide business enterprise, which means that profession boom possibilities might also need to embody roles in global markets.
2. Company Stability: With its robust marketplace presence and reputation, Tech Mahindra gives interest protection and lengthy-term balance.

Conclusion

This Customer Service Voice Process job function at Tech Mahindra offers now not handiest aggressive income but also the chance to art work in a specifically reputed business enterprise recounted for its international customer base and worker-fine environment. The process is proper for human beings with prior enjoyment within the BPO quarter, mainly in dealing with inbound voice strategies for global customers.

Click Here to Apply Now

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