- Role: Customer Onboarding – Voice / Blended
- Company: Wipro
- Experience: 0 – 2 years
- Salary: 50,000-1.5 Lacs P.A.
- Location: Kolkata
- Qualification: Graduation Not Required
- Employment Type: Full Time,
Discover Customer Care Executive at Wipro |Freshers 0 – 2 years March |New Vacancy
At Wipro, a Customer Care Executive within the Voice Process is answerable for dealing with purchaser queries associated with US healthcare offerings. Discover Customer Care Executive at Wipro This feature calls for exquisite communication talents, staying energy, and interest to element to make certain that customers get preserve of correct help. Discover Customer Care Executive at Wipro Working in fast-paced surroundings, executives want to remedy troubles efficaciously, preserve statistics confidentiality, and cling to enterprise policies.
Wipro gives excellent training and helps to assist personnel in beautifying their customer support abilities and meeting overall performance metrics. With a sturdy reputation for client delight, executives at Wipro play an essential role in handing over high-quality business enterprise at the same time as upholding the organization’s recognition.
About Company
Wipro Limited is a primary international statistics generation, consulting, and organization enterprise approach services organization. Founded in 1945, Wipro has set up itself as an enterprise leader in IT services, digital transformation, and organization consulting. Discover Customer Care Executive at Wipro Headquartered in Bengaluru, India, the company operates in over 50 international locations and serves clients for the duration of several industries, together with healthcare, finance, retail, and technology.
With a robust emphasis on innovation, Wipro offers answers in cloud computing, artificial intelligence, cybersecurity, and automation. Discover Customer Care Executive at Wipro The agency is notion for its customer-centric approach, leveraging modern technology to strain ordinary performance and commercial business enterprise boom. Discover Customer Care Executive at Wipro employees incorporate expert specialists dedicated to turning in top-notch services and solutions that cater to evolving business enterprise commercial enterprise organization desires.
Roles of a Customer Care Executive:
- Handling inbound and outbound calls, addressing patron queries and court cases.
- Providing correct statistics associated with healthcare offerings and resolving purchaser troubles.
- Ensuring an immoderate degree of customer satisfaction with the resource of delivering excellent communication and help.
- Maintaining consumer data and updating relevant records inside the database.
- Coordinating with precise agencies to remedy patron issues successfully.
Responsibilities:
- Engage with customers professionally and empathetically to treat their issues.
- Adhere to the business enterprise’s tips, making sure compliance with records protection and confidentiality norms.
- Meet popular performance metrics collectively with reaction time, and consumer satisfaction, and get in touch with desired common performance.
- Assist clients with billing, transactions, and service-related inquiries.
- Keep updated with employer suggestions, merchandise, and enterprise tendencies to provide accurate statistics.
Required Skills:
- Excellent communique talents in English (verbal and written).
- Ability to address patron interactions professionally and patiently.
- Strong problem-fixing and vital-wondering talents.
- Good information on essential computer operations and CRM equipment.
- Adaptability to paintings in a difficult and rapid nighttime shift.
Education & Qualification Requirements:
- Graduate/HSC brisker with wonderful communique competencies.
- Candidates with technical degrees (B.Ed, D.El.Ed, BA LLB, B.Tech, BCA, MBA, M.Tech, Diplomas in technical domain names) are not eligible.
- Full-time university students aren’t eligible.
- Candidates should have Aadhar deal with evidence interior Kolkata.
- Candidates need to be double vaccinated and comfortable with working from the Office.
Things to Carry for the Interview:
- Double vaccination certificate.
- Aadhar card & PAN card (Original copies).
- Updated resume (Hard replica & Soft reproduction).
- Xerox copies of educational certificates and revel in letters (if applicable).
- Mention my name on my CV: Aditi ChawlaContact Persons: Sheyosree / Sourotwish / Tirtha
Job Description:
Wipro is likewise committed to corporate social duty (CSR) obligations, specializing in training, sustainability, and network welfare. Discover Customer Care Executive at Wipro It has been diagnosed globally for its ethical business enterprise practices, variety, and inclusion regulations. Discover Customer Care Executive at Wipro As a pinnacle organization, Wipro gives employees enough growth possibilities, professional improvement applications, and a dynamic painting environment.
Benefits at Wipro:
- Communication Skills: Strong verbal and written verbal exchange for effective interaction with clients and customers.
- Technical Knowledge: Understanding IT systems, software applications, and gear relevant to the function.
- Analytical Thinking: Ability to investigate troubles and offer logical solutions successfully.
- Customer Orientation: A strong reputation for customer pride and company best.
- Time Management: Efficiently handling artwork obligations to satisfy very last dates and common usual overall performance goals.
By turning into a member of Wipro as a Customer Care Executive, human beings benefit from exposure to global markets, industry-essential education, and a properly-installed career route, making it a preferred preference for aspiring experts.
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