Explore Career Opportunities at Genpact: Process Associate Role
If you are trying to begin or enhance your profession in worldwide, dynamic surroundings, Genpact offers exciting possibilities for professionals captivated with purchaser success and technical manuals. The function of a Customer Success Associate at Genpact is ideal for human beings with a robust technical historical past and an interest in community solutions and customer care. Whether you are experienced or simply starting, Genpact’s professional possibilities are various and provide room for growth.
- Job Title: Process Associate
- Salary: Not Disclosed
- Location: Hyderabad
- Company: Genpact
- Qualifications: BCA in Any Specialization
- Experience: 0 – 2 years
ABOUT GENPACT
Genpact is a worldwide expert offerings organization that offers modern answers to companies worldwide. With over 125,000 personnel throughout 30+ international locations, Genpact combines deep enterprise understanding with modern-day virtual technology, alongside AI, analytics, and automation, to pressure enterprise transformation. The organization partners with main businesses, which encompass Fortune Global 500 companies, to deliver measurable results and create lasting fees. Genpact’s commitment to fostering a numerous and inclusive painting environment, collectively with its way of lifestyles of interest, entrepreneurial agility, and cause-driven popularity, makes it a pacesetter in helping organizations make artwork better for people and the world.
Job Overview:
Genpact is hiring a Customer Success Associate to provide technical assistance for network answers. Responsibilities consist of troubleshooting community problems, responding to client inquiries through cellular phone, e-mail, and chat, and handling case logs. Ideal applicants have recording network technologies (e.g., CCNA), technical guide experience, and sturdy conversation skills. Night shifts are required.
What Does a Process Associate Do at Genpact?
As a Customer Success Associate, your function facilities spherical presenting top-notch aid to clients coping with technical problems associated with their products and network solutions. You will in well knownn respond to purchaser inquiries through diverse channels which include cellphone, email, chat, and online ticketing structures. Your duties will involve troubleshooting network issues, escalating complicated problems, and making sure that clients gather active, effective resolutions.
Here are the important thing duties you’ll address in this function:
- Customer Support and Inquiries: You’ll be the first issue of touch for client concerns, receiving inbound calls, emails, and chat inquiries. You’ll manipulate client inquiries related to community problems, guiding them closer to answers.
- Technical Troubleshooting: A fundamental part of your position includes diagnosing troubles with networks, consisting of coping with superior troubleshooting in Cisco, Meraki, and SDWAN technologies.
- Case Management: You’ll create case logs, display screen difficulty selection timelines, and offer to take a look at-up on unresolved cases. Ensuring that customers are completely happy with the resolution is critical.
- Collaborative Teamwork: Working cautiously with exclusive institution contributors, you may help and analyze colleagues to govern complicated times and live updated with new tools and strategies.
- Training and Development: Regular education guarantees you’re up-to-date with evolving technology and great practices in community assistance and purchaser care.
Qualifications for Genpact’s Process Associate Role:
Genpact is seeking out applicants who own a mix of technical know-how and customer service capabilities. Here’s a take a look at the qualifications they search for this characteristic:
- Educational Background: A BCA, B TTech orrMCA (Computer Graduate) is generally required. Candidates with relevant enjoy in PC laptop manual or technical assist with patron touch are favored.
- Network Certifications: Ideally, you want to be CCNA Certified or have training in different network certifications (e.g., Cisco, Meraki). Knowledge of routing and switching technologies together with EIGRP, BGP, OSPF, DNS, and IPSEC is critical.
- Experience with SDWAN Technologies: Familiarity with Velo Cloud (Edge510, 540, 6X0, 800, 2000, 3X00) and network monitoring equipment like PRTG or SolarWinds is a plus.
- Firewall and Telephony Knowledge: Experience with FortiGate firewalls and Cisco Telephony products like CUCM and Cisco Jabber may be beneficial.
- VoIP and SIP Protocols: Understanding VoIP and SIP Protocols is fantastically valued, particularly in troubleshooting related to Unified Communications structures.
Skills and Attributes Genpact Values:
To thrive in this position, you need greater than actual technical knowledge. Here are some key competencies and attributes to help you achieve success:
- Problem-Solving: You’ll be coping with various technical troubles. Strong analytical and problem-solving talents will let you address demanding situations effectively.
- Communication: Excellent verbal and written verbal exchange abilities are vital for interacting with customers and associates, ensuring clear and concise resolutions.
- Teamwork: The potential to collaborate in a group-orientated environment is fundamental. You’ll regularly work alongside other technical professionals to remedy complicated issues.
- Flexibility: As that is a US-based total procedure, the potential to paint nighttime shifts is required.
Why Genpact?
Genpact is a leader in professional offerings, going for walks with Fortune Global 500 clients to deliver effects that make a difference. By joining Genpact, you turn out to be a part of a beforehand-thinking company that values its employees and promotes a lifestyle of hobby, innovation, and integrity. They are devoted to diversity and inclusion, making sure a supportive painting environment where all personnel can thrive.
Whether you’re exploring Genpact career possibilities for freshers or skilled specialists, the Customer Success Associate role gaining great growth in the location of patron care and network solutions. The possibilities for professional improvement and development are enough, and with the enterprise’s strong attention on worker well-being and increase, this function may be the suitable subsequent step for your career.
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