Genpact Mega Walk-In Drive for FreshersIn Hyderabad:
Genpact, a main worldwide expert offerings company, is web-hosting a Mega Walk-In drive for freshers who are trying to kickstart their careers in customer support. With over one hundred twenty-five,000 personnel throughout 30+ nations, Genpact is renowned for shaping the future of companies, inclusive of many Fortune Global 500 corporations, via its deep know-how in enterprise, records, technology, and AI. This walk-in pressure gives freshers a high-quality opportunity to work in dynamic surroundings, increase their talents, and be part of a modern group.
- Job Role: Customer Service
- Salary: Not Disclosed
- Location: Hyderabad
- Company: Genpact
- Qualifications: Any Graduate
- Experience: 0 years
ABOUT GENPACT
Genpact is a global professional offerings firm that focuses on turning in digital transformation solutions across industries. Founded in 1997, the business enterprise operates in over 30 countries with a team of workers of over one hundred twenty-five,000 personnel. Genpact helps companies innovate and improve overall performance through leveraging its deep understanding of information, era, and AI. Serving leading organizations, which include Fortune Global 500 corporations, Genpact drives operational performance, client fulfillment, and sustainable increase. Its undertaking is to create lasting fees for clients via a mix of industry understanding, modern-day generation, and a dedication to improving effects for organizations and individuals globally.
Job Overview: Genpact Mega Walk-In Drive for Freshers In Hyderabad
Genpact is conducting a walk-in recruitment occasion for the role of Customer Service Representative in their International Chat Process. This position is ideal for clean graduates, especially people with an inherent ability for customer service and strong communication competencies. The stroll-in power will take location on 25th February 2025 in Hyderabad, and it gives freshers an excellent possibility to benefit from valuable painting experience in a global organization.
Key Responsibilities:
- Handling Inbound/Outbound Calls: You can be responsible for responding to purchaser queries, addressing issues, and offering answers in a timely and efficient manner.
- Providing Solutions: You will help clients based totally on available help articles and within corporation guidelines, making sure they obtain the first-rate viable service.
- Technical Support: You will handle technical queries associated with products like Domain, Hosting, Servers, SSL, Email, and others, supporting customers with their issues.
- Collaborative Work: You will work intently with inner departments to ensure client satisfaction and assist.
- Upselling Products: As a part of your position, you could additionally want to upsell or propose applicable products to clients primarily based on their commercial enterprise desires.
- Reporting Issues: You will mirror customer problems and document any essential bugs, recommendations, or upgrades to decorate the general customer revel.
- Continuous Learning: The position will contain normal upskilling and getting to know to live up to date with services and products to offer pinnacle-notch assistance.
- What Genpact Looks for in You: Genpact is seeking out applicants who are obsessed with customer support and feature a consumer-centric method. While previous enjoyment in customer service (chat/email/voice) is preferred, freshers with tremendous communication capabilities also are encouraged to apply.
Minimum Qualifications:
- Graduation in any discipline (except law).
- Fluent in English and Hindi languages.
- Excellent conversation abilities (both verbal and written) with a neutral accessory.
- Freshers are eligible: No previous experience is required.
- Ability to work on bendy shifts, which includes weekends.
Preferred Qualifications:
- Previous experience in a customer service role (chat, email, or voice).
- Strong analytical and hassle-solving competencies.
- Ability to understand and examine client queries.
- Positive attitude with an ardor for offering amazing customer support.
Genpact’s Commitment to Diversity and Inclusion: Genpact is an Equal Opportunity Employer, promoting a dynamic work environment that values diversity, inclusion, integrity, and admiration. The employer is dedicated to imparting equal opportunities for all applicants, regardless of race, gender, faith, age, incapacity, or another function blanketed using regulation.
Why Attend Genpact’s Walk-In Drive? This Genpact Mega Walk-In pressure is a unique opportunity for freshers who are seeking to construct a career in customer service. With flexible shifts an international work environment, and possibilities for growth and development, it’s a high-quality platform for every person eager to paint a challenging and rewarding subject. Don’t pass on this chance to sign up for an international-magnificence organization and take the first step toward a fulfilling profession.
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