A Healthcare Advisor Job at Foundever includes offering fantastic customer support to customers searching for healthcare assistance. The function consists of coping with queries related to coverage claims, appointment scheduling, coverage guidance, and scientific billing. Healthcare Advisor in Mumbai Candidates need to have sturdy communique capabilities, the ability to treat client issues efficiently, and a willingness to paint in rotational shifts. Fresh graduates with pinnacle communique competencies are recommended to use, and candidates with BPO revel can be given the desire. Foundever affords career boom possibilities, whole training, and a dynamic artwork environment that helps employees thrive in the healthcare customer service enterprise.
- Job Description: Healthcare Advisor Job at Foundever
- Role: Healthcare Advisor
- Company: Foundever
- Experience: 0 – 4 Years
- Salary: ₹ 1-3.5 Lacs P.A
- Location: Mumbai, Thane, Mumbai (All Areas)
Healthcare Advisor Job at Foundever
Foundever is Hiring Healthcare Advisor at its Mumbai workplace (Chandivali, Andheri East) for a dynamic and worthwhile customer support role. This 5-day working process offers rotational shifts, permitting personnel to work in each day and night time shift. Candidates should be at a minimum HSC passed, with a preference for graduates and those with international BPO Excellent communique abilties, flexibility with rotational week-offs, and ardor for healthcare customer support are crucial. If you are looking for a solid manner with professional increase, entire training, and appealing employee advantages, observe now and be part of Foundever’s group of dedicated specialists.
About Company
Foundever is an international leader in the purchaser revel in (CX) enterprise, supplying modern solutions throughout various sectors, along with healthcare, retail, finance, and telecommunications. With a robust international presence, Foundever is devoted to handing over fantastic customer support through a collection of workers of passionate experts. The agency prioritizes employee boom, diversity, and innovation, ensuring satisfactory and attractive surroundings. Foundever provides career development possibilities, employer-principal education packages, and attractive worker blessings. Whether you’re a professional expert or a smooth graduate, Foundever gives a thrilling platform to assemble a successful career in customer service and healthcare help.
Roles of a Healthcare Advisor at Foundever
Customer Assistance – Engage with clients via calls, emails, or chats to deal with their healthcare-related queries, making sure readability and delight.
Claims Processing – Assist customers in rerecording insurance claims, billing, and payment strategies.
Appointment Scheduling – Help sufferers e-book appointments, coordinate with healthcare companies and offer important steering.
Policy Guidance – Educate customers approximately healthcare guidelines, insurance coverage, and treatment options.
Issue Resolution – Identify and clear up consumer problems without delay, ensuring a seamless and stress-free healthcare revel.
Responsibilities For an Healthcare Advisor Job at Foundever
Deliver Quality Customer Support – Provide timely and powerful help for healthcare-associated inquiries.
Adhere to Compliance Standards – Ensure all interactions examine business corporation rules and Healthcare Advisor in Mumbai healthcare guidelines.
Maintain Confidentiality – Protect affected character facts and maintain an excessive great of information safety.
Handle Escalations – Address and treat patron proceedings with a problem-fixing thoughts-set.
Upskill and Adapt – Continuously decorate healthcare expertise and customer support strategies.
Education and Qualifications For Healthcare Advisor Job at Foundever
Minimum Qualification – Candidates should have at least HSC (twelfth skip) with valid files.
Graduates Preferred – Fresh graduates are encouraged to use.
BPO Experience – A minimum 1 three hundred and sixty-five days of revel in a global BPO is desired but now not obligatory.
Healthcare Knowledge – Basic know-how of healthcare tips, scientific claims, and coverage procedures is useful.
Communication Proficiency – Strong verbal and written communication skills in English.
Skills Required for Healthcare Advisor Job in Mumbai
Excellent Communication Skills – Ability to speak fluently with clients and treatment issues correctly.
Problem-Solving Abilities – Quick desire-making talents to cope with healthcare-related queries successfully.
Technical Proficiency – Familiarity with CRM equipment, Microsoft Office, and customer support structures.
Patience and Empathy – A customer-centric method with a comfortable and empathetic mindset
Adaptability – Willingness to artwork in a rotational shift device and deal with rotational week-offs.
Benefits at Foundever
Competitive Salary and Incentives – Attractive repayment applications with performance-primarily based incentives.
Comprehensive Training – Industry-main schooling applications to decorate professional skills.
Career Growth Opportunities – Clear paths for advertising and career development.
Employee Wellness Programs – Health blessings, properly-being packages, and artwork-lifestyles balance obligations.
Diverse and Inclusive Work Environment – A supportive, multicultural place of work with the same opportunities.
Conclusion
Foundever, a leading global purchaser revel in provider, is currently hiring for the characteristic of Healthcare Advisor Job in Mumbai. If you’re searching out an interesting possibility to artwork in a short-paced environment and characteristic aanardor for customer support, this role might be an excellent healthful for you. Foundever is known for its sturdy determination to employee boom, variety, and excellence in customer support. Our Mumbai workplace in Chandivali, Andheri East is supplying this outstanding possibility with a five-day artwork timetable and a rotational shift system that includes each day and night time shifts.
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