Cognizant Work From Home Jobs 2026: Cognizant is hiring for the position of PE-Customer Service PR in Indore, Madhya Pradesh. This is a work-from-home opportunity focused on customer service, issue resolution, case management, digital communication, and customer experience. Candidates with 1–2 years of customer service experience and strong communication skills can apply. The role involves rotational shifts and requires candidates to maintain a reliable work-from-home setup.
IT & Software
Cognizant Work From Home Jobs 2026 – PE-Customer Service PR Job
Quick Job Overview
Hiring Company
Cognizant
Job Location
Remote
Experience Required
Fresher / Experienced
Qualification
Graduate / Any Degree
Salary / CTC
Best in Industry
Employment & Mode
Full Time (On-site / Hybrid)
Application Status
Active
Application Deadline
14 Nov 2026
Key Skills & Competencies Required
Customer Service
Communication
Problem Solving
Case Management
Roles & Responsibilities
- Handle inbound and outbound customer interactions through phone, chat, or email.
- Resolve customer inquiries and service-related issues efficiently.
- Explain products, services, and policies clearly to customers.
- Manage customer cases from initial contact to closure.
- Document customer interactions and update relevant systems.
- Collaborate with internal teams to resolve complex issues.
- Use customer service tools and knowledge bases to find solutions.
- Maintain accurate customer and interaction records.
- Identify root causes of customer concerns and provide suitable solutions.
- Meet rotational shift schedules and performance targets.
- Share recurring customer feedback with supervisors and process teams.
- Handle retail and store-related customer queries when required.
Detailed Eligibility Criteria
- 1–2 years of hands-on customer service experience.
- Strong verbal and written communication skills.
- Ability to handle challenging customer conversations professionally.
- Familiarity with computer applications and ticketing tools.
- Customer-focused approach with good active listening skills.
- Basic understanding of retail or store operations is beneficial.
- Ability to work from home with stable internet connectivity.
- Ability to work in rotational shifts.
- Willingness to learn new processes and system updates.
Educational Qualification
The official Cognizant posting does not specify a particular educational degree for this position. Candidates should therefore refer to the official application page for any additional requirements during the application process.Recruitment & Selection Process
The official Cognizant career page states that applicants may go through an initial recruiter interaction followed by interviews. Depending on the position, a skills assessment or client interview may also be included.
Documents Required at Interview / Joining
- Updated Resume/CV
- Government-issued ID Proof
- Educational Certificates, if applicable
- Experience Certificate
- Previous Employment Details
- PAN Card
- Aadhaar Card
- Passport-size Photograph
- Relevant Customer Service Certification, if available
Official Application Process
Interested candidates meeting the criteria should submit their application directly through the official recruitment portal of Cognizant.
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