Wipro Work From Home Job 2026 – Google Contact Center AI (CCAI) Engineer, Apply Online
Company:
Wipro Active
Wipro Work From Home Job 2026 , Wipro has announced an opportunity for experienced IT professionals for the Google Contact Center AI (CCAI) – Immediate to 30 Days position. This role is suitable for candidates with hands-on experience in contact centre technology, Dialogflow, cloud operations, telephony integrations, and production troubleshooting.
The job listing mentions a PAN India location and a remote opportunity, making it worth considering for eligible professionals seeking a work-from-home opportunity in the IT sector. Candidates should have relevant technical experience and be prepared to join immediately or within 30 days.
Quick Job Overview
Hiring Company
Wipro
Job Location
Hyderabad
Experience Required
Fresher / Experienced
Qualification
Graduate
Salary / CTC
₹6 LPA - ₹12 LPA
Employment & Mode
Full Time (On-site / Hybrid)
Application Status
Active
Application Deadline
30 Nov 2026
Key Skills & Competencies Required
Google CCAI
Dialogflow CX/ES
SIP/Telephony
Roles & Responsibilities
Act as an L3 escalation point for complex production incidents involving CCAI and IVR systems.
Troubleshoot Google Dialogflow CX and ES configurations and interactions.
Investigate SIP and telephony integration issues.
Analyse Google Cloud Logging and Dialogflow interaction logs.
Identify intent recognition problems, latency spikes, API failures, and authentication errors.
Perform end-to-end tracing and root cause analysis.
Monitor platform stability, availability, and performance.
Coordinate with teams responsible for cloud services, telephony, APIs, and middleware.
Help restore services during production incidents.
Document technical findings and recommend improvements to prevent recurring issues.
Detailed Eligibility Criteria
Candidates should review the following criteria before submitting an application.
Educational Qualification
The job description reviewed does not specify a particular degree requirement. Applicants should confirm the exact educational criteria on the official application page or with Wipro's recruitment team.
Recruitment & Selection Process
The precise selection stages are not fully specified in the published job description. A typical process for a specialised technical role may include:
Online application: Submit your details through Wipro Careers.
Resume screening: Recruiters review your experience and technical skills.
Technical interview: Questions may cover CCAI, Dialogflow, Genesys, SIP, and troubleshooting.
Scenario-based assessment: You may be asked how you would investigate a production incident or analyse system logs.
HR discussion: Discuss your notice period, availability, compensation expectations, and work arrangement.
Final decision: Successful candidates receive further instructions from Wipro.
Documents Required at Interview / Joining
Keep the following documents ready if requested:
Updated resume highlighting CCAI and contact centre experience.
Educational certificates.
Previous employment and experience documents.
Relevant technical certifications, if available.
Valid identification documents.
Details of your notice period and earliest joining date.
Official Application Process
Interested candidates meeting the criteria should submit their application directly through the official recruitment portal of Wipro.
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Frequently Asked Questions (FAQs)
The official job page mentions a remote opportunity and PAN India location. Confirm the exact remote-work conditions with the recruiter before accepting an offer.
The listing specifies 5–8 years of experience and separately mentions 5+ years of total experience.
Genesys Contact Centre is listed as a mandatory skill. Dialogflow CX/ES, Google Cloud Logging, and SIP/telephony troubleshooting are also important to the role.
