Teleperformance Phone Banking Executive Job Vacancies in Bengaluru, a global leader in customer experience management, The function entails dealing with consumer calls, providing help on banking queries, and selling financial services. The nice candidate ought to have at least 1.7 years of revel in banking or insurance, fluency in English and a neighborhood language (Malayalam, Tamil, or Telugu), and robust communique competencies. The interest offers a competitive income (CTC ₹33,000, Take-domestic ₹28,000), with day shifts and rotational week-offs. If you are seeking out a Phone Banking Executive Job at Teleperformance, this opportunity is best for you.
- Job Description: Phone Banking Executive Job Vacancies in Bengaluru
- Role: Phone Banking Executive
- Company: Teleperformance
- Experience: 2 – 3 years
- Salary: 50,000-3 Lacs P.A.
- Location: Bengaluru
Phone Banking Executive Job at Teleperformance
A Phone Banking Executive serves as the number one factor of contact among customers and banking services. Their position consists of addressing inquiries, resolving banking issues, and promoting economic products. They ought to possess robust verbal exchange abilities, skillability in English and a nearby language (Malayalam, Tamil, or Telugu), and earlier banking or coverage experience. Additionally, they ensure compliance with regulatory recommendations and maintain patron satisfaction. The position requires folks who are purchaser-oriented, quick hassle solvers, and adept at multitasking. If you’re searching for Phone Banking Executive Job Vacancies in Bengaluru, this position at Teleperformance is exquisite in shape.
About Company
Teleperformance is a leading enterprise of customer experience solutions, going for walks all through a couple of industries, in conjunction with banking, insurance, healthcare, and telecom. With a robust presence in Bengaluru, it offers professional possibilities for people seeking Phone Banking Executive Job Vacancies in Bengaluru. Teleperformance emphasizes expert increase, non-prevent reading, and artwork-life stability. Employees gain from aggressive salaries, training programs, and a thrilling artwork tradition. Teleperformance fosters inclusive surroundings in which individuals can develop their careers at the same time as handing over pinnacle-notch customer support. If you’re searching for a robust and worthwhile profession, Teleperformance is an exquisite choice.
RolesÂ
Customer Interaction – Provide spark-off and green assistance to customers via cellphone, addressing their banking and coverage queries.
Account Management – Guide customers on their account-associated troubles, making sure easy banking operations.
Issue Resolution – Resolve client court docket cases and enhance issues while important for in addition help.
Upselling and Cross-Selling – Promote relevant banking merchandise and insurance services to enhance consumer experience.
Data Management – Maintain correct statistics of consumer interactions and transactions for future reference.
Responsibilities of a Phone Banking Executive
Handling Customer Calls – Answer incoming calls from clients, imparting exquisite service and resolving their banking worries.
Providing Financial Assistance – Assist clients with queries regarding their financial transactions, loans, and credit score services.
Ensuring Compliance – Adhere to banking guidelines and company tips whilst managing touchy patron statistics.
Maintaining Customer Satisfaction – Engage professionally and civilly to enhance patron relationships and loyalty.
Team Collaboration – Work carefully with other companies to ensure seamless customer service operations.
Education and Qualification Requirements
Graduation or Equivalent – Candidates should have a diploma in any concern from an identified organization.
Banking or Insurance Experience – A minimum of or one 7 years of experience in banking or coverage is obligatory.
Language Proficiency – Fluency in English and Malayalam, Tamil, or Telugu is needed.
Computer Knowledge – Basic proficiency in laptop applications and banking software is preferred.
Customer Service Orientation – Candidates have to showcase sturdy customer service and hassle-solving capabilities.
Essential Skills for a Phone Banking Executive
Excellent Communication – Strong verbal and written communique competencies in English and the favored close language.
Problem-Solving Abilities – Ability to investigate and resolve customer queries effectively.
Sales Acumen – Capability to promote banking products and services successfully.
Time Management – Ability to deal with multiple manage and manipulate time efficiently.
Attention to Detail – Ensure accuracy at the same time as dealing with client transactions and statistics get admission to.
Benefits at Teleperformance
Competitive Salary – Attractive pay applications with performance-primarily based incentives.
Work-Life Balance – Day shifts with rotational week-offs for a structured timetable.
Career Growth – Opportunities for promotions and talent development.
Training and Development – Continuous studying packages to enhance abilities.
Inclusive Work Culture – Supportive and severa workplace with a focal point on employee well-being.
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