An Application Support Engineer at Accenture performs a key position in preserving commercial enterprise-critical systems, making sure clean IT operations, and resolving technical troubles correctly. They recognize Incident, Change, Problem, and Configuration Management, working closely with Service Delivery Managers to decorate service tremendously. Expertise in Infrastructure Service Management, CISCO Routers, Switches, Nexus Switches, and Cloud Infrastructure is needed. The candidate has to have at least 7.5 years of experience and a fifteen-year full-time training heritage. Strong skills in ServiceNow, MS PowerBI, and ITSM equipment are a plus. The feature includes carrier reporting, automation, and proactive hassle choice.
- Job Description: Application Support Engineer at Accenture
- Role: Application Support Engineer
- Company: Accenture
- Experience: 5 – 7 years
- Salary: Not Disclosed
- Location: Bengaluru
Application Support Engineer in Bangalore
Accenture is presently hiring for the Application Support Engineer function in Bangalore. This position involves dealing with critical IT services, managing incident escalation, change control, and provider improvement tasks. Candidates must have information in Infrastructure Service Management, CISCO Routers, Switches, and Cloud Infrastructure. A minimum of seven.5 years of revel in and 15 years of whole-time training is needed. The position gives possibilities to work in a dynamic environment, ensuring IT provider excellence. Proficiency in ServiceNow, MS PowerBI, and ITSM equipment is an advantage. This is an exquisite opportunity to sign up for Accenture’s global-elegance generation organization.
About Company
Accenture is a worldwide expert offerings business enterprise providing modern-day solutions in generation, consulting, virtual transformation, and commercial employer operations. With a presence in over one hundred and twenty international locations, Accenture serves Fortune 500 clients with modern techniques. The business enterprise specializes in cloud computing, artificial intelligence, cybersecurity, and organization applications. Accenture fosters a manner of life of innovation, encouraging non-prevent analyzing and career increase. The company is thought of for its inclusive painting surroundings, competitive repayment, and control of virtual transformation. Employees benefit from based profession development applications, global exposure, and access to pinnacle-tier era initiatives.
Roles
Incident Management: Act because the number one escalation factor for Priority 1 and Priority 2 incidents, ensuring effective inner and client communique.
Change Management: Ensure compliance with CAB/Change Management procedures even as implementing employer and IO requests.
Service Reporting: Generate and analyze each day, weekly, and month-to-month Service Performance Reports to screen provider efficiency.
Problem Management: Identify incident traits, behavior root reason assessment (RCA), and make sure properly timed resolution.
Service Improvement: Work carefully with the Service Delivery Manager to enhance carrier brilliance, reduce charges, and pressure automation tasks.
Responsibilities:
Manage Ticketing Queues: Monitor, control, and prioritize service price tag queues to ensure SLAs are met and backlogs are eliminated.
Major Incident Reports: Create MIR/RCA critiques and music the progress of movement items to save you habitual incidents.
Transition Management: Support the onboarding of new clients and put into effect enhancements to contemporary services.
IT Governance and Audits: Ensure adherence to IT governance and compliance requirements.
Service Management Backup: Act as a backup to the Service Management Lead, ensuring continuity of service management deliverables.
Skills for Application Support Engineer at Accenture
Infrastructure Service Management: Strong facts in dealing with IT infrastructure, which include CISCO Routers, Switches, Nexus Switches, and WirelessAPSs WL.
Incident and Change Management: Ability to address P1/P2 incidents, trade management, and trouble management efficiently.
Cloud Infrastructure: Hands-on enjoyment in Cloud Infrastructure is preferred for powerful carrier transport.
Service Reporting: Proficiency in producing and studying reports to ensure provider exceptional performance.
Technical Tools: Knowledge of ServiceNow Administration, MS PowerBI, and different ITSM tools.
Education and Qualifications for Application Support Engineer in Bangalore
Bachelor’s Degree: A graduate diploma in Computer Science, Information Technology, or an associated subject.
Full-Time Education: A general of 15 years of full-time schooling is wanted.
Professional Certifications: Certifications in ITIL, Service Management, or Cloud Infrastructure are a plus.
Experience Requirement: A minimum of seven.Five years of revel in in Application Support or related IT offerings.
Technical Training: Strong historical past in networking, cloud infrastructure, and issue management tools.
Benefits at Accenture
Career Growth: Accenture gives massive knowledge of and improvement programs, certifications, and control education.
Global Exposure: Employees paint with multinational clients and collaborate on worldwide initiatives.
Work-Life Balance: Accenture promotes flexible operating hours, a long way off work alternatives, and properly-being responsibilities.
Competitive Compensation: Offers employer-main revenue applications, bonuses, and overall performance incentives.
Cutting-Edge Technology: Employees get palms-on revel in AI, Cloud Computing, Cybersecurity, and Enterprise Applications.
Conclusion
An Application Support Engineer at Accenture plays a crucial characteristic in ensuring the seamless functioning of industrial company-vital systems. As software program detectives, they proactively end up privy to and remedy problems inside multiple additives of IT infrastructure. This function calls for expertise in Infrastructure Service Management, CISCO Routers and Switches, Nexus Switches, and Wireless APS WL. Additionally, expertise in Cloud Infrastructure is surprisingly suited. The candidate needs to have no much less than 7.Five years of experience and maintain a full-time education qualification spanning 15 years. They must be talented in Change, Incident, Problem, Request, and Configuration Management at the same time and demonstrate great service delivery and reporting capabilities.
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