- Accenture it Jobs in Bangalore
- Job Role: Customer Contact Comms Associate – Voice
- Salary: Not Disclosed
- Location: Bengaluru
- Company: Accenture
- Qualifications: Any Graduate
- Experience: 1-3 years
About Accenture
Accenture is a global professional services company that is famous for its leadership in digital, cloud, and safety capabilities. With unique expertise in strategy, counseling, technology, and operations, it helps customers to become the next and best version of themselves in various industries. Inspired by the culture of innovation and shared success, provides tangible results for a wide range of businesses and governments, leading to a major destination for top talent that demands to shape the future.
Job Description:
Customer Contact Coms Associate – Inbound andd outbound customer calls to resolve and provide assistance in the role of voice. Responsibilities include providing extraordinary service, accurate documentation in the CRM system, following procedures, and completing performance goals. Ideal candidates have 1-3 years of experience, excellent communication skills, and a customer-focused approach. This is a great opportunity to make a career with a global leader in IT services.
Key Responsibilities: it Jobs in Bangalore
The daily life of a Customer Contact Comms Associate is sharp and diverse. Your main duties will include:
- Handling customer interactions: Managing high amounts of inbound and outbound voice calls professionally.
- Problem resolution: actively listen to customers’ concerns, check questions, and whenever possible, use knowledge management equipment to effectively diagnose and resolve issues on the first contact.
- Product and Services Specialization: Developing a deep understanding of customer products, services, and processes to provide accurate and confident support.
- Document: Factoring all customer interactions, transactions, comments, and complaints in the CRM system specified according to standard operational procedures.
- Following SLAS: more meetings than frequent major performance indicators (KPI) such as average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT) score.
- Increased management: Identifying and enhancing priority issues or complex cases to suitable senior team members or special departments according to defined protocol.
- Maintaining quality: Following all quality standards, compliance rules, and data safety policies during each customer conversation.
Essential Qualification:
To flourish in this role, you will need a specific set of skills and qualifications. Experts usually look
- Experience: 1 to 3 years of proven experience in the role of voice-based customer aid or contact center. Freshers with extraordinary communication skills can also be considered.
- Excellent communication: In English (and any other essential languages) with the voice of a neutral, clear, and sympathetic phone, and immense written communication skills.
- Technical proficiency: ability to work together in many software applications, including strong computer navigation skills and CRM platforms.
- Problem-solution qualifications: A structured approach to a natural inclination towards logical thinking and solving problems for customers.
- Customer-focused mentality: a commitment to help people to provide a real passion, nd every time a positive customer experience.
- Flexibility and adaptability: a high-pressure environment, ability to work in a target-driven environment, while maintaining composure and a positive attitude.
- Educational Background: A Bachelor’s degree in any discipline is usually necessary.
Why select this role among all “Bangalore” jobs?
While Bangalore is full of IT opportunities, this specific role provides unique benefits:
- A Gateway to Accenture: This situation is a great way to get a foot in the door of one of the world’s leading professional service companies. Accenture is famous for its internal development opportunities and career paths.
- Skill Development: You will improve incredibly valuable transferable skills – drafting, conflict solutions, time management, and technical proficiency – which are valuable in a future career.
- Global Exposure: You will probably support global customers, giving you invaluable experience for international business cultures and practices.
- Structured Development Path: Execute invests heavily in training and certification programs. High artist teams may quickly proceed to transition to other departments within the team, quality assurance, or training specialist roles, or even huge indexative ecosystems.
Accenture Advantage in Bangalore:
Working in the acture in Bangalore is not just about the job; It is part of a lively innovation ecosystem. You will be located in India’s Silicon Valley, surrounded by technical giants and innovators. The complexes of Accenture are designed to support cooperation, learning, and welfare, which offer world-classfeatures, employee resource groups, and a diverse and inclusive culture.
Documents to Carry:
Absolutely. There are documents to be taken here, presented in simple points:
- Photo ID proof issued by the government.
- Your educational certificate and mark sheet.
- Official appointment letter from the company.
- Passport-shaped photos for identity.
- Any other relevant employment documents.
Salary and profit:
Absolutely. Here are the marks on salary and benefits:
- Competitive industry-standard base pay.
- Display-based annual bonus and encouragement.
- Comprehensive health insurance coverage for you and your family.
- Retirement savings and provident fund schemes.
- Pai, including holidays and sick leaves.
- Opportunities for skill development and training programs.
FAQs:
Absolutely. Here are the FAQ Points:
- What are the specific tasks for this role?
- Is this from work to home or an office-based situation?
- What is the notice period for the current role?
- What does a career growth path look like?
- Who will I report to in this situation?
How to apply for Accenture it Jobs in Bangalore:
As a job posting highlights, being an “initial applicant” is an important benefit. Roles, especially popular people, can, in this way, in the act, fill it quickly. Here’s how to keep yourself strong:
- Start your re-start: Highlight your customer service experience, specific matrix that you have received (eg, high CSAT score, low AHT), and your technical proficiency.
- Prepare for the interview: Be prepared for both an HR and an operational interview. Expect questions about the approach to solving your problem, how you handle hard customers, and your familiarity with a process-driven task environment.
- Perform your soft skills: During the interview, your communication skills are being evaluated from the moment you say “Hello.” Apparently, speak confidently and demonstrate your sympathy skills.
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