- Firstsource IT Company Job Vacancy for Freshers
- Job Title: Customer Service Associate / Executive (Voice and Non-Class)
- Salary: Not Disclosed
- Job Location: Delhi (NCR), Bengaluru, Mumbai
- Company: Firstsource
- Qualifications: Any Graduate
- Type of Job: Full-time, permanent
- Experience requirement: 0 – 5 years (freshers are strongly encouraged to apply)
About Firstsource
Firstsource Solutions Limited Business Process Management (BPM) is a major global provider of services, which is recognized by industry leaders in major sectors including banking, financial services, insurance, healthcare, and media. A part of the RP-Sanjeev Goenka Group, the company takes advantage of deep domain expertise and a combination of digital technologies to distribute customer experience and transformational solutions that enhance operating efficiency. With a significant presence in India, the UK, the US, and the Philippines, FirstSource is recognized for its commitment to the creation of its innovations and permanent customer participation.
Job Overview:
This role is a major opportunity for freshers to launch a career with a major global business process management company, FirstSource. The situation involves handling customer interactions for major customers through both voice (call) and non-voice (email, chat) channels. Located in Delhi, Bangalore, or Mumbai, it provides extensive training, a supportive environment, and a clear path for professional development. The ideal candidates will be strong communicators who will demand a dynamic start in the IT-BPM sector.
Why is the FirstSource IT Company Job Vacancy for Freshers a golden opportunity?
- Brand Price: Adding a reputable company name to start your resume.
- Structured Training: To get comprehensive training to create the necessary skills.
- Career growth: clear pathway for promotion and skill development.
- Stable environment: Fortune is working with 500 customers on important processes.
Firstsource IT Company Qualifications for Job Vacancy:
To be eligible for this role, candidates need to meet some basic criteria. For freshers, this FirstSource IT company is designed to include merit for job vacancies, focusing on fundamental skills andd comprehensive experience.
Here are the qualifications in the numeral:
- Educational Background: There is a minimum requirement of a higher secondary certificate (HSC/12th). However, preference is often given to graduates (any stream) from a recognized university.
- Communication Skills: Excellent communication skills in English and local languages (based on Hindi, Kannada, Marathi, etc.) are paramount. It is non-paralytic for both voice and non-ocean roles.
- Technical proficiency: Basic computer knowledge and familiarity with MS Office are necessary. You should be comfortable navigating various software applications.
- Problem-solution attitude: It is highly valuable to be able to hear and understand the customer’s issue and work towards a logical solution.
Key Responsibilities:
Once the first source IT company is selected for freshers for a job vacancy, you will be assigned important responsibilities that directly affect customer satisfaction. The daily tasks will vary slightly between voice and non-vehicle processes.
Responsibilities for voice process roles:
- Professional and polite manner to handle inbound and outbound customer calls.
- Addressing customer questions related to products, services, billing, and technical support.
- Actively listen to the concerns of customers and provide accurate and timely resolution.
- Updating customer information and interaction details in the company’s CRM system.
- To meet or cross a major performance indicator (KPI), such as average handling time (AHT) and customer satisfaction (CSAT) score.
- Anseling or cross-selling products/services where applicable.
Responsibilities for non-like process roles:
- Management of customer interactions through email, live chat, and back-and-forth processing.
- Processing transactions, verifying data, and handling documentation accurately.
- To examine and resolve the issues raised by customers through digital channels.
- To maintain a high level of accuracy and care in all tasks.
- Cooperate with other teams to ensure easy service distribution.
- Following standard operating procedures (SOPs) for all prescribed procedures.
Documents to Carry:
Absolutely. He has been given to carry the documents.
- Original and photocopy of your educational certificates.
- Photo ID proof like Aadhaar or PAN card issued by the government.
- Passport-shaped photos are required for the application form.
- An updated version of your restart or course CV.
- Giving any relevant experience or relief to letters from previous employers.
Salary and profit:
Absolutely. Here are the marks on salary and benefits.
- Competitive pay package with performance-based incentives.
- Comprehensive health insurance for you and your family.
- Provident fund (PF) and gratuity long-term savings
- Paid leaves, sick ys and national holiday allowances.
- Skill development and career development opportunities.
- Travel allowance for transport facilities or convenience.
FAQs:
Absolutely. Here are the FAQ points.
- What is the time of work for these changes?
- Is there any training provided before starting?
- What is the dress code for the workplace?
- How long is the probation period for freshers?
- What are the opportunities for development after this role?
How to apply for the Firstsource IT Company Job Vacancy for Freshers:
The application process is straightforward, as indicated by the “quick apply” option. Already with more than 50 applicants, it is advisable to work immediately.
- Update your resume: Make sure your resume is up-to-date, highlight your education, any certificates, and soft skills like communication and teamwork.
- Go to the job portal: Visit the popular job portal (such as LinkedIn, Naukri.com, etc.), where it has been advertised for an IT company job vacancy for freshers for the first time.
- Click ‘Quick Apply’: Fill in the required details correctly and attach your resume.
- Prepare for the interview: If your profile is shortlisted, you will be contacted for an interview. Prepare by practicing general customer service scenarios and brushing up on your communication skills.
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