- Sutherland Walk-in Interview in Mumbai
- Job Role: International Voice Process
- Salary: Rs 1-3.5 Lacs P.A.
- Location: Mumbai
- Company: Sutherland
- Qualifications: Graduation Not Required
- Experience: 1 – 3 years
About Sutherland
Sutherland is a global process change company, taking advantage of analytics and digital changes to redefine and manage customer experiences. For more than 35 years, they have been providing integrated business process services in industries such as healthcare, technology, and retail. Headquartered in the United States, Sutherland employs thousands of professionals worldwide, which promotes the culture of continuous learning and innovation. Their focus is on providing extraordinary value to customers by running efficiency, development, and customer loyalty through a focused solution.
Job Description:
Sutherland is hiring for an international voice process in Mumbai. The role mainly involves handling inbound and outbound customer calls from global customers in English. Major responsibilities include solving questions, providing technical assistance, ensuring customer satisfaction, and following the guidelines. The ideal candidate must have excellent communication skills, be a graduate, and be comfortable working in rotational innings. 1-3 years of experience is preferred. Attractive salary and benefits are offered. Walk-in interviews are scheduled.
Why choose Sutherland?
With a stellar rating of 3.5 out of 5 out on more than 7926 reviews, Sutherland has established itself as a formidable and employee-friendly organization in the BPO and customer experience. They are known for their strong training programs, inclusive work culture, and the development opportunities of vertical and horizontal career paths. Working in an international voice process especially allows you to interact with a diverse, global customer base, which significantly enhances your communication skills and cultural understanding – a valuable property in today’s interacted world.
Key Responsibilities: Walk-in Interview in Mumbai
Understanding the main responsibilities is important to gauge your fit for the role. There is a breakdown here what will be expected from you:
- Handle customer interactions: Manage inbound and outbound voice calls from international customers, mainly from areas such as America, Britain, Australia, or Canada.
- Provide expert assistance: Product inquiry, service issues, technical support, or account management, provide timely, accurate, and professional assistance to customers.
- Problem solution: actively listen to customers’ concerns, diagnose problems, and provide effective solutions in the first call, targeting high first call resolution (FCR) rates.
- Maintain quality standards: Follow all company guidelines, scripts, and procedures to ensure that the highest quality of service is given on each call.
- Get performance metrics: Average handle time (AHT), customer satisfaction (CSAT) score, and quality assurance benchmarks like main performance indicators (KPIs), continuously met or exceeded.
Essential Qualifications and Skills:
To excel in the role of this international voice process, some qualifications and congenital skills are necessary. Recruiters will be searched in the Sutherland walk-in interview in Mumbai:
- Excellent oral communication: Irritable and fluent English communication skills with a neutral pronunciation and clear accent are non-parasitical.
- Graduation Mandate: The minimum qualification of a bachelor’s degree in any stream is usually required.
- Active hearing skills: Understand not only the hearing ability, but also the customer’s underlying needs and feelings.
- Technical Qualification: Basic computer navigation skills and proficiency are necessary in using the MS Office. The ability to learn new software quickly is a plus.
- Customer-centered attitude: a real passion to help people and a patient when working with frustrated or deformed customers.
- Problem-solution ability: a logical and analytical mind forr troubleshooting issues and thinking on your feet.
- Flexibility: The desire to work in rotational night shifts, as the role will be aligned with international business hours.
Documents to Carry:
Absolutely. There are necessary documents to be taken here, which are presented in simple points:
- Many copies of your update have resumed.
- Photo identity proof (Aadhaar, PAN, driver’s license) issued by the government.
- Passport -shaped photos.
- All educational certificates (10th, 12th, and graduation).
- Experience letters from previous employers (if any).
Profit and pay:
Absolutely. Here are the major benefits and salary details in simple points:
- Attractive salary ranging from 1 to 3.5 LPA.
- Attractive performance-based incentives.
- Comprehensive health insurance coverage.
- Excellent changes for the night shift.
- Strong opportunity for career development and promotion.
FAQs:
Absolutely. Here are the FAQ for the Sutherland walk-in:
- What is an exact walk-in interview site in Mumbai?
- Is prior experience mandatory to apply for this role?
- Will this job require working during the night shift?
- What is the specific recruitment process on Interview Day?
- What are the major skills you test during the interview?
How to Apply Sutherland Walk-in Interview in Mumbai:
Preparation is important to convert the occasion into a proposal. Here’s how you can prepare:
- Polish your communication: Practice speaking in English. Record yourself, work on your speed, clarity, and grammar.
- Do research on the company: Understand what Sadherland does, its values, and its customers. This shows real interest.
- Prepare for general questions: “Tell me about yourself, Be prepared to answer questions like” Why do you want to join Sutherland? “And,” How will you handle an angry customer? “
- Professional dress: First impressions matter. Opt for formal business dress.
- Move your documents: Start your updated documents, do not forget many copies with passport-shaped photos and basic as well as photocopies of your ID and academic evidence.
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