Telus Hiring Technical Support Representative for a complete-time, permanent role in Noida, Delhi/NCR. This role entails diagnosing and resolving technical issues associated with networks, modems, routers, and WiFi connectivity at the same time as turning in great customer service. Candidates with 0–5 years of experience in worldwide technical assistance (voice) and terrific communication abilties are desired. The job gives competitive earnings of ₹3.25–5 LPA, Medicare advantages, and cab facilities for both aspects. Applicants should be snug with 24×7 rotational shifts. Freshers with non-technical training are ineligible. Contact Neeraj at +ninety one-8285244315 for more information or observe now to join TELUS International.
- Role: Technical Support Representative
- Location: Noida, Delhi / NCR
- Company: TELUS International
- Salary: ₹3.25-5 Lacs P.A
- Qualifications: Graduation Not Required
- Experience: 0 – 5 years
- Job Type: Full Time
About TELUS International:
TELUS International is a worldwide chief in digital patron enjoy and era offerings, a part of TELUS Corporation, a Canadian telecommunications business enterprise. Ithass is a specialty of providing progressive, patron-centric solutions to agencies across diverse industries, inclusive of telecommunications, retail, finance, healthcare, and generation. TELUS International leverages cutting-edge era, information analytics, and AI-pushed insights to offer customized customer service and beautify the consumer journey.
The enterprises offer a variety from touch center operations, technical aid, and customer support outsourcing to IT consulting, digital transformation, and cloud-based totally solutions. TELUS International’s worldwide presence spans North America, Europe, Latin America, and Asia, with a various and exceedingly professional body of workers committed to imparting incredible service to customers worldwide.
One of the important thing differentiators of TELUS International is its awareness of innovation and continuous development. The corporation invests closely in its workforce, generation, and operational processes to deliver advanced outcomes and maximize client pleasure. Its technique for employee engagement is targeted at fostering a lifestyle of inclusivity, continuous studying, and collaboration. TELUS International’s employees are empowered to contribute to the success of both their clients and the employer, growing a relatively stimulated and efficient group.
With a sturdy dedication to sustainability and social obligation, TELUS International also strives to make a wonderful impact on the groups in which it operates. This commitment is meditated in numerous tasks aimed toward selling environmental sustainability, supporting education, and enhancing the universal quality of lifestyles for humans in underserved regions.
TELUS International’s success is built on its capacity to combine human information with the advanced era, offering companions an aggressive edge with the aid of improving consumer studies, driving efficiency, and fostering lengthy-term relationships with customers.
Technical Support Representative Job Description:
The Technical Support Representative at TELUS International presents global-elegance customer support by addressing service-associated desires, and diagnosing, and resolving technical troubles related to networks, modems, routers, and WiFi connectivity. Responsibilities encompass strolling clients via hardware/software program configurations, imparting answers for repair concerns, and escalating complex issues to better-level help. This position calls for 0–5 years of experience in International Technical Support (Voice), sturdy communique capabilities, and information in ISP and modem troubleshooting. The position operates in 24×7 rotational shift surroundings and gives a salary of ₹3.25–5 LPA, Medicare facilities, and cab services, making it perfect for tech-savvy specialists passionate about patron success.
Key Responsibilities:
1. Customer Service:
- Engage with customers to understand service needs and offer solutions.
- Deliver international-elegance customer support.
2. Technical Support:
- Diagnose and remedy simple network, modem, and landline issues.
- Assist clients with phone hardware/software program configurations to decorate functionality.
3. Problem Resolution:
- Offer resolutions for customer restoration concerns.
- Update clients on problem reputation and verify carrier recuperation.
4 . Escalation: Forward complicated technical problems to upper-level technical assistance groups whilst vital.
Preferred Candidate Profile:
Eligibility Criteria:
- Education: GrGraduation not obligatory.
- Undergraduate freshers are ineligible.
- Graduation freshers from non-technical backgrounds are ineligible.
Experience:
- 0–5 years in International Technical Support (Voice).
- Experience with ISPs, Internet & WiFi troubleshooting, routers, and modem connectivity issues.
Skills:
- Strong verbal exchange competencies.
- Expertise in diagnosing community/modem troubles.
- Ability to walk customers via configurations.
Key Skills Required:
- Technical Support
- Customer Support
- Communication Skills
- Technical Voice Process
- International BPO Experience
Skills:
- Technical Troubleshooting: Ability to diagnose and solve troubles related to networks, modems, routers, and WiFi connectivity.
- Customer Service: Strong client-dealing competencies, providing terrific guidance, and retaining positive client relationships.
- Communication Skills: Clear, effective verbal and written communique for explaining technical answers to non-technical clients.
- Problem-Solving: Analytical competencies to become aware of troubles and provide you with effective, timely answers.
- Multitasking: Ability to deal with a couple of consumer issues and duties simultaneously in quick-paced surroundings.
- Technical Knowledge: Understanding of net carrier company (ISP) systems, modem functionality, and well-known IT standards.
- Patience and Empathy: Handling patron frustration lightly whilst presenting empathetic and helpful assistance.
- Team Collaboration: Ability to work successfully with inner teams and improve complicated problems to higher-stage guide while wished.
Working Environment:
The operating environment at TELUS International is dynamic, inclusive, and collaborative. Employees paint in a fast-paced, 24×7 rotational shift setup, supplying flexibility for numerous schedules. The organization fosters a way of life of continuous mastering, encouraging employees to upgrade their skills via diverse education packages. It promotes an effective and supportive atmosphere, in which teamwork and communication are valued. The place of job is geared up with present-day generation and equipment to ensure efficiency in coping with patron queries. Additionally, TELUS International prioritizes worker well-being, imparting healthcare blessings, cab facilities, and opportunities for professional development in a global, customer-centric environment.
Benefits of Technical Support Representative:
- Competitive Salary: Offers an income variety of ₹3.25 LPA to ₹5 LPA primarily based on enjoyment and qualifications.
- Healthcare Benefits: Provides Medicare facilities to employees for scientific coverage.
- Transportation Facilities: Both aspect cab offerings are provided, making sure hassle-loose commuting.
- Job Security: Full-time, permanent position with possibilities for boom in the business enterprise.
- Work-Life Balance: Rotational shifts and week-offs make certain flexibility in work schedules.
- Training and Development: Access to non-stop studying and development applications to enhance abilities.
- Global Exposure: Opportunity to work in a global enterprise with customers from various industries.
- Inclusive Work Culture: A collaborative and inclusive work surroundings that values employee contributions.
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