Tech Mahindra Hiring Customer Support Executive to deliver high-quality support and service to customers. Responsibilities include resolving queries, troubleshooting technical issues, providing product information, and ensuring customer satisfaction through effective communication. The role requires strong problem-solving skills, excellent verbal and written communication, and the ability to work in a fast-paced environment.
Candidates should have basic technical knowledge and be comfortable working with customer relationship management (CRM) software. A customer-centric approach, attention to detail, and flexibility to work in shifts are essential. Prior experience in customer service is preferred but not mandatory.
- Job Title: Customer support executive (International voice process)
- Company: Tech Mahindra
- Location: Noida, Ghaziabad, Delhi/NCR
- Job Type: Full-Time, Permanent
- Salary: ₹3.75-5 Lacs.PA
- Experience Required: 1- 4 years (Minimum 6 months revel in International BPO)
About Company
Tech Mahindra is a first-rate multinational company located in India. It offers IT services and industrial agency manner outsourcing to a massive type of industries, collectively with telecommunications, production, and healthcare. With a presence in over ninety nations, the enterprise business prides itself on its purchaser-centric technique and contemporary technological answers.
In the BPO region, Tech Mahindra is known for its global-elegance Customer Support Executive and technical help solutions. The organisation specializes in delivering excellence in client pride and operational average performance through leveraging extraordinarily day technology and a quite professional body of personnel.
Job Description: Customer support executive
Tech Mahindra, one of the main multinational organizations, Tech Mahindra is hiring for the function of Customer Support Executive of their International Voice Process. The determined applicants will work in a dynamic and professional environment, supplying solutions to US-based total customers over voice calls. The role is complete-time and eternal with possibilities for career boom and extra perks together with loyalty bonuses and cab centers.
Key Responsibilities: Tech Mahindra Hiring Customer Support Executive
As a Customer Support Executive, your characteristic can be centered around presenting super customer support and resolving technical issues. You will deal with client inquiries, offer answers, and troubleshoot technical issues. Below is a detailed description of Customer Support Executive the obligations:
1. Customer Query Resolution:
- Engage with US-based surely customers through voice calls to remedy their queries. The queries may also additionally range, however, they will usually incorporate technical problems, billing disputes, service outages, or account-related questions.
- Understand the patron’s trouble in reality, ask applicable inquiries to diagnose the problem, and provide nicely timed and powerful solutions.
2. Technical Troubleshooting:
- Use your technical recognize a way to assist customers in troubleshooting their devices or networks, together with routers, modems, and internet connections.
- Walk clients through the stairs to recover technical troubles over the cellphone, making sure that each one’s troubles are solved correctly inside the scope of your abilities.
- Report complex technical troubles to a better degree of beneficial aid if they can’t be resolved on the initial call.
3. Excellent Communication:
- Maintain an excessive degree of professionalism and ensure easy, concise conversation. Provide step-through-step steering in a way that customers can without issue apprehend.
- Document every purchaser interplay because it ought to be, together with troubleshooting steps and the very last selection furnished, for future reference.
4. Problem-Solving and Critical Thinking:
- Quickly find out the basic motive of the purchaser’s problem and provide the most appropriate answer.
- Be affected and empathetic at the same time as coping with pissed-off or harassed customers, guiding them lightly through the choice process.
5. Cross-Functional Collaboration:
- Collaborate with super departments (technical, billing, or customer success) when needed to make bigger unresolved issues.
- Keep updated with the contemporary technical improvements, tools, and strategies supplied with the aid of the use of the company to decorate your help competencies.
6. Adherence company to protocols:
- Follow Tech Mahindra’s cutting-edge-day working strategies, purchaser interplay protocols, and compliance hints at the same time as handling calls.
- Meet universal overall performance objectives which include name coping with time, customer satisfaction rankings, and backbone fees.
Skills of Tech Mahindra Hiring Customer Support Executive
The characteristic calls for positive competencies to make certain consumer satisfaction and inexperienced decisions of queries. The key capabilities of a Customer Support Executive encompass:
- International Voice Process: Previous experience in International BPO (at least 6 months) is mandatory. Experience with inbound or outbound voice approach is surprisingly preferred.
- Technical Knowledge: Familiarity with technical terminologies and devices is critical, together with routers, modems, net troubleshooting, networking, and essential hardware/software program software troubleshooting.
- Communication Skills: Excellent verbal communication talents in English are important for this characteristic. Fluency, readability, and powerful articulation are required to engage with international clients. Active listening is important to completely apprehend purchaser queries and offer fine viable answers.
- Problem-Solving: Analytical questioning and the capability to troubleshoot technical troubles over the cellphone. Capability to manual customers step-via-step to clear up their problems.
- Customer-Oriented: A customer-centric approach with the functionality to stay calm and affect the character, in particular, while dealing with irate customers. Strong experience of obligation to make certain that each patron interplay results in exquisite final consequences.
- Time Management: Ability to deal with a couple of customer queries correctly, manage time efficiently in the course of calls, and make certain a quick choice of troubles.
Preferred Candidate Profile:
- Experience: A minimum of 6 months of preceding enjoyment in International BPO or name centers is obligatory. Experience in a technical voice approach can be a sizable advantage in Customer Support Executive.
- Knowledge: Familiarity with fundamental troubleshooting, technical phrases, and customer service protocols is needed. Candidates who have enjoyed coping with routers, modems, and network troubleshooting may be favored.
- Availability: Immediate joiners are given preference. The maximum time allowed for a candidate to sign up is one week from the provided date.
Qualifications of Customer Support Executive
- Educational Requirements: Formal training is not a barrier to this feature. Graduates, undergraduates, or even individuals without a college diploma may additionally observe as long as they personalize the required abilities and experience.
- Language Proficiency: Excellent command of the English language is vital because of the global nature of the challenge. Both verbal and written conversations want to be fluent and clean.
Benefits: Tech Mahindra Hiring Customer Support Executive
Tech Mahindra is dedicated to providing a supportive and profitable artwork environment. Employees are presented with numerous perks to enhance their widespread hobby pleasure:
- Cab Facilities: Two-way cab offerings are furnished for the advantage of employees, ensuring they may be capable of bypassing to and fro properly and without problem. This is especially useful for employees strolling nighttime shifts because of the worldwide nature of the task.
- 5-Day Working Week: The hobby offers wholesome paintings-existence stability with a 5-day working week. Employees can also additionally have 2 days off, which can be carried out for rest and private time.
- Loyalty Bonus: Tech Mahindra values its personnel and offers loyalty bonuses to encourage long-term willpower to the agency. This bonus can act as a further incentive for personnel who live with the agency for a prolonged duration.
- Career Growth Opportunities: As a global chief inside the BPO enterprise, Tech Mahindra gives hundreds of opportunities for career development. Employees who display strong time-honored ordinary performance and backbone may be eligible for promotions or new roles within the organization.
- Learning and Development: The business enterprise gives ongoing schooling to help personnel stay up to date with modern-day technical information, customer support dispositions, and inner procedures.
- Job Stability: Tech Mahindra is a reputed MNC with a strong global presence. Employees can be confident of hobby safety, especially throughout tough monetary conditions, because of the truth the organization keeps growing its operations.
- Professional Environment: The business enterprise boasts an alternative professional and inclusive artwork lifestyle, providing its personnel with splendid surroundings wherein they are able to thrive and enlarge.
How to Apply Job Process:
Interview Process:
- Candidates may be required to attend a face-to-face interview.
- The interview will include a couple of rounds, together with HR screening, technical discussions, and conversation talent assessment.
Contact Information:
- Mansi Saxena (7007555646) is the primary component of touch for inquiries.
- Interested applicants also can share their CVs through email at Mansi.Saxena@TechMahindra.Com
Conclusion:
Tech Mahindra’s International Voice Process feature offers an excellent possibility for people with previous BPO experience seeking to further their careers in a great agency. With aggressive pay, super blessings, and the possibility for professional development, this function is proper for candidates who are professional in Customer Support, Technical troubleshooting, and conversation. Immediate joiners with at least 6 months of experience in global voice strategies are recommended to apply.
Click Here to Apply Now
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