Tech Mahindra is hiring a Customer Support Executive, Customer Care Representatives are accountable for providing remarkable customer service through handling inquiries, resolving proceedings, and assisting with E-exchange-related queries. The position requires powerful communication, problem-solving skills, and the capability to address purchaser issues correctly.
- Chat Support
- Company: 0 – 2 years
- Salary: 1.75-2 Lacs P.A.
- Location: Delhi
- Qualification: Graduation Not Required
- Full Time,
Tech Mahindra is hiring a Customer Support Executive |0 – 2 years |Apply 2025
A Customer Support Executive at Tech Mahindra is responsible for dealing with consumer interaction through chat and voice-based manuals. The position includes assisting clients with inquiries, lawsuits, and provider-related queries, ensuring their worries are resolved directly and efficiently. Executives want to hold professionalism, adhere to commercial enterprise recommendations, and provide answers that enhance patron satisfaction. The role requires top-notch communique abilities, logical problem-fixing capability, and flexibility to work in rotational shifts. Tech Mahindra gives complete training, equipping executives with the crucial expertise to supply amazing providers in a short-paced and dynamic environment.
About Company
A Support Executive at Tech Mahindra is hiring to perform a key role in delivering customer support answers. They contend with inquiries, offer help on e-trade issues, and make certain clean conversations with customers. The company, Tech Mahindra, is a major Indian multinational IT issuer and consulting agency established in 1986. As part of the Mahindra Group, Tech Mahindra specializes in IT solutions, enterprise machine outsourcing, and digital transformation offerings. Headquartered in Pune, with a registered administrative center in Mumbai, Tech Mahindra is hiring the commercial organization is known for its revolutionary approach and determination to excellence in customer service throughout numerous industries worldwide.
Roles:
- Customer Support Handling: Address customer inquiries through chat and voice, ensuring spark-off and expert responses.
- E-trade Assistance: Provide aid for order-related problems, refunds, cancellations, and different e-commerce-particular purchaser needs.
- Problem Resolution: Troubleshoot purchaser problems and offer appropriate solutions, escalating times at the same time as important.
- Data Management: Maintain accurate information on consumer interactions, remarks, and problem choice records.
- Process Adherence: Follow corporation pointers and carrier rules to supply standardized and fantastiassistancest.
Responsibilities:
- Engage with clients via chat and voice techniques to solve queries promptly.
- Maintain a professional and pleasant tone even when assisting customers.
- Ensure purchaser satisfaction with the aid of way of presenting accurate and entire information.
- Identify ordinary troubles and increase them to applicable businesses for decision.
- Stay updated with enterprise hints, product information, and customer service best practices.
Required Skills:
- Communication Skills: Strong verbal and written conversation talents (V4 outstanding).
- Logical Thinking: Ability to research conditions and offer logical solutions.
- Customer Service Orientation: A purchaser-firmindsetset with a trouble-fixing method.
- Multitasking Ability: Capability to manage multiple purchaser queries correctly.
- Technical Knowledge: Basic statistics of e-trade structures and troubleshooting strategies.
Education and Qualifications:
- High School Certificate (HSC) or Graduation from any move.
- Basic laptop knowledge and proficiency in the usage of customer service equipment.
- Experience in client care is favored (minimal six months), but freshers can also exercise.
- Strong command of the English language with the right comprehension abilities.
- Ability to paint in a rotational shift environment in keeping with employer requirements.
Benefits at Tech Mahindra:
- Competitive Salary & Incentives: Employees receive a dependent revenue package deal with performance-based total incentives.
- Career Growth Opportunities: Employees have to get proper access to career development applications, skill development tasks, and inner promotions.
- Work-Life Balance: Rotational shifts with unique weekly offs to ensure a balanced workload
- Comprehensive Training Programs: 15-17 days of schooling to equip employees with critical purchaser dealing with abilities.
- Transport Facility: Cab offerings will be available at some unspecified time in the future of atypical operating hours, ensuring a secure go back and forth for personnel.
Tech Mahindra is an exceptional area for people seeking growth inside the customer service domain,n with notable advantages and dynamic work surroundings.
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