Cognizant is hiring freshers for the position of Walk-in-Interview for Freshers as Customer Support Executive Job in Gurugram. The function requires extremely good communication capabilities, technical expertise, and hassle-solving capabilities. Candidates want to have a minimal technical graduate degree (B.Tech, B.Sc IT, B.Sc, B.Com Sci, MCA, and so forth.) with zero to six months of enjoyment. Responsibilities embody managing patron interactions, resolving technical queries, and making sure of seamless provider delivery. The ideal candidate wants to be element-orientated, organized, and consumer-focused. This function offers the possibility to paint in short-paced ITES/BPO surroundings with professional increase possibilities. Cognizant offers a dynamic and supportive place of business to decorate abilities and professional improvement.
Walk-in-Interview for Freshers – Customer Support Executive Job in Gurugram
Customer Support Executive Job in Gurugram
A Customer Support Executive is responsible for dealing with customer interactions, resolving queries, and ensuring client satisfaction. They provide voice useful resources to address technical and non-technical troubles at the same time as maintaining correct documentation. This function requires amazing conversation abilties, problem-fixing capabilities, and technical competencies. Working in a short-paced environment, the Customer Support Executive wants to be detail-orientated, self-disciplined, and proactive in resolving traumatic conditions. Strong teamwork and collaboration competencies are essential for success. Companies look for candidates with a technical record, a purchaser-centric mindset, and a familiarity with smooth computer applications. A Customer Support Executive performs an essential feature in improving purchaser experience and business business business enterprise popularity.
About Company
Cognizant is a multinational company focusing on IT services, consulting, and company organization manner outsourcing. Headquartered in the United States, Cognizant operates globally, turning in virtual transformation solutions to severa industries. The company business enterprise is thought for its sturdy emphasis on innovation, purchaser pride, and worker growth. Cognizant offers a large form of services, which consist of cloud computing, artificial intelligence, and cybersecurity. It offers a dynamic painting environment, fostering professional improvement and professional improvement. With a focus on era-driven answers, Cognizant stays a desired employer for IT specialists and freshers looking to construct a profitable profession inside the business enterprise.
Roles for Walk-in-Interview for Freshers
Customer Interaction: Handle client inquiries through voice assistance with a customer-centric mindset.
Issue Resolution: Identify and remedy technical issues successfully and effectively.
Documentation & Reporting: Maintain correct data of purchaser interactions and increase complex troubles.
Collaboration: Work effectively in a collection surroundings and independently on equal time as required.
Continuous Improvement: Drive method enhancements by identifying root reasons and doing away with defects.
Responsibilities:
Effective Communication: Communicate effectively and actually with all clients, making sure an immoderate diploma of customer satisfaction.
Problem-Solving: Approach problems logically and rationally to offer well-timed answers.
Process Adherence: Follow business business enterprise employer guidelines and protocols at the same time as coping with consumer queries.
Technical Assistance: Assist customers with technical troubleshooting and steerage.
Service Excellence: Maintain a hobby of resolving consumer issues in a quick-paced environment.
Education & Qualifications for Walk-in-Interview for Freshers
Minimum Qualification: Bachelor’s degree in an applicable venture (B.Tech, B.Sc IT, B.Sc, B.Com Sci, MCA, and masses of others.).
Technical Proficiency: Familiarity with Windows, Microsoft Office, and net surfing.
Language Skills: Excellent written and verbal communication in English.
Analytical Ability: Strong trouble-fixing and crucial-questioning capabilities.
Customer Focus: A keen information of customer support thoughts.
Skills Required:
Communication Skills: Excellent written and verbal abilities to cope with client interactions correctly.
Typing Skills: Fast and correct typing capability for documentation and reporting.
Attention to Detail: Organized and element-orientated technique for trouble-solving.
Adaptability: Ability to paint in a dynamic, rapid-paced environment.
Self-Discipline: Proactive and motion-orientated in resolving purchaser queries.
Benefits at Cognizant
Career Growth Opportunities: Cognizant offers notable analyzing and improvement programs, presenting personnel with career improvement possibilities.
Comprehensive Benefits Package: Employees gather scientific medical insurance, paid break days, and well-being applications.
Flexible Work Environment: Cognizant promotes a hybrid artwork model, making sure of artwork-life stability.
Global Exposure: Employees artwork with international customers, gaining treasured revel in worldwide IT surroundings.
Performance-Based Rewards: Cognizant acknowledges and rewards excessive-performing personnel with bonuses and promotions.
This Walk-in Interview for Freshers – Customer Support Executive Job in Gurugram is a top-notch opportunity for people on the lookout to start their profession in the ITES/BPO corporation. With splendid career growth opportunities, supportive painting surroundings, and employee benefits is an exceptional enterprise for aspiring specialists.
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