- Firstsource Walk-in Drive in Bangalore for Freshers
- Job Role: International Voice Process – Technical Support
- Salary: Rs 3-3.75 Lacs P.A.
- Company: Firstsource Solutions Ltd.
- Location: Bengaluru
- Qualifications: Any Graduate
- Experience: 0 to 3 years (perfect for freshers!)
About Firstsource
Firstsource Solutions, RP-Sanjiv Goenka Group Company, Business Process Management (BPM) is a major global provider of services. They design and distribute technically capable solutions to industries including banking, healthcare, communication, and media. With an appearance in India, the US, the UK, and the Philippines, they empower their customers to deliver a better customer experience. Firstsource is known for its strong employee focus, promoting a culture of innovation and continuously learning to run with future-ready results.
Job Description:
Providing first-level technical assistance to international customers through voice calls. Diagnosis and troubleshooting of software, hardware, and network issues. Customer questions accurately logging and tracking in the ticket system. Complete performance metrics such as customer satisfaction and resolution time. Enhance complex issues for senior teams. Follow company procedures when providing extraordinary service. Strong communication, problem-solving skills,, and a desire to work in rotational shifts, including nights, are required.
Who is FirstSource Solutions?
With a solid rating of 3.6 out of 5 based on more than 210 reviews, FirstSource Solutions has established itself as a reliable and reputable employer. They specialize in providing custom-designed professional process management services in some of the top brands in the world in industries such as banking, healthcare, communication, and technology. Working here means being part of a global team, gaining invaluable experience, and building a strong professional foundation.
Key Responsibilities: Walk-in Drive in Bangalore for Freshers
- Provide first-level technical assistance to international customers on voice calls.
- Diagnosis and troubleshooting of a wide range of technical issues related to software, hardware, and network connectivity.
- Get a step-by-step guide to help customers through problems with clarity and patience.
- Customer questions log, track, and manage using the company’s ticket system.
- Increase complex technical issues to senior technical teams concerned according to defined procedures.
- To get a high customer satisfaction score and to meet personal performance goals such as the average handle time (AHT) and first call resolution (FCR).
- Stay updated with the latest product knowledge and troubleshooting techniques.
- Each customer should follow the conversation and follow the company’s policies and quality standards.
Key Qualification:
This FirstSource Walk-in Drive in Bangalore for freshers is looking for candidates who are eager to learn and grow. The criteria are designed to be accessible to new talents.
Skills required:
- Any graduate (BA, B.Com, B.Sc, BBA, BCA) or post-graduate applications aree eligible.
- English should have excellent oral communication skills in English with a neutral accent.
- A fundamental understanding and deep interest in technology are important. You do not need to be an expert coder, but you should be comfortable with computers,, theinterne the internett, the internet, and general software applications.
- Strong problem-solving and analytical abilities to think on your feet.
- A customer-centered approach with immense patience and sympathy.
Why should you join this walk-in drive?
Participating in the FirstSource Walk-in Drive in Bangalore for freshers can be the best decision for your career. Here’s why:
- Premium brand: Firstsource is a recognized name globally. Starting your career here carries significant weight in your CV.
- Attractive compensation: For a fresher, a package of 3-3.75 LPA is highly competitive in the BPO area, especially for a technical role.
- Global Exposure: You will interact with customers from different parts of the world, mainly America and the United Kingdom. This enhances your cultural understanding and professional communication skills.
- Skill Development: You will receive intensive training in technical troubleshooting, customer service soft skills, and specific product knowledge. This role turns you into a skilled technical support professional.
- Career growth: Firstsource provides a clear way for career progress. You can grow in a senior CSA, team lead, and other managerial or special technical roles from CSA.
Documents to Carry:
- Many copies of your update have resumed.
- All educational certificates and mark sheets.
- Government ID proof (Aadhaar, PAN).
- Passport-shaped photos.
- Any relevant experience or recommendation letter.
Salary and profit:
- Competitive salary package of 3-3.75 LPA.
- Comprehensive health insurance coverage.
- Display-based incentives and bonuses.
- Paid leaves and leave allowances.
- Transport facilities or travel allowances.
FAQs:
- Eligibility? Any graduation with good English communication skills.
- Shift Timing? Rotational shift with night shifts.
- Work from home? It is mainly a role on a site in Bangalore.
- Training provided? Yes, comprehensive training is provided.
- Development opportunities? Team lead and clear way to managerial roles.
How to prepare for the Firstsource Walk-in Drive in Bangalore for Freshers?
- Updated resume starting: Take several copies of your updated resume. Highlight any project, certificate, or even personal interests related to technical assistance.
- Documents: Take all your educational mark sheets, degree certificates, and government ID (Aadhaar, PAN) for verification.
- Professional dress: First impressions matter. Opt for formal shirts, trousers, skirts, etc. for business casuals.
- Be prepared for on-the-spot evaluation: Your original logic, English language, and technical qualifications can be evaluated quickly online.
- Practice general interview questions: Be prepared to answer questions
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