Cognizant Career Opportunities Job in Kolkata, Non-voice system roles include assisting clients through electronic mail, chat, and different virtual communication channels in choice of smartphone calls. Cognizant Career Opportunities Job in Kolkata Employees deal with consumer inquiries, way records, and ensure well-timed decisions on issues. This function calls for robust written verbal exchange abilities, hobby to detail, and hassle-solving capability. Unlike voice-based strategies, non-voice representatives attention on documentation, studies, and backend guides. Cognizant Career Opportunities Job in Kolkata The role is proper for folks who excel in written-verbal exchange and prefer operating without direct verbal interplay.
- Customer Success Associate
- Company: Cognizant
- Experience: 0Â years
- Salary: Not Disclosed
- Location: Kolkata
- Qualification: Any Graduate
- Full Time,Â
Cognizant Career Opportunities Job in Kolkata |New Vacancy 2025
Cognizant’s non-voice way offers customer support offerings via digital structures like chat and email. It includes responding to customer queries, Cognizant Career Opportunities Job in Kolkata troubleshooting troubles, and making sure of resolution without verbal interaction. Cognizant, a global employer, presents IT offerings, consulting, and digital transformation answers to various industries. It is notion for its innovation-pushed method and dedication to improving corporation operations. Cognizant Career Opportunities Job in Kolkata Employees in non-voice roles at Cognizant gain from mounted schooling, profession boom possibilities, and publicity to worldwide patron interactions.
About CompanyÂ
Cognizant (Nasdaq: CTSH) is a multinational technology business enterprise that specializes in IT services, consulting, and virtual transformation. Founded in 1994, the agency is situated in Teaneck, New Jersey, and operates globally with a sturdy presence in India. Cognizant permits corporations to modernize the era, optimize strategies, and redesign patron studies to live aggressively in an evolving digital landscape.
Cognizant presents a great range of services, which include cloud computing, artificial intelligence, records analytics, and cybersecurity. Cognizant Career Opportunities Job in Kolkata It serves industries that include healthcare, finance, retail, and production, offering innovative solutions to pressure performance and boom. Cognizant Career Opportunities Job in Kolkata The business enterprise emphasizes a client-centric method and leverages modern technologies to supply notable offerings.
Required Skill set:
- Hiring the best freshers for international voice manner.
- Good communication capabilities are required.
- Flexible to paintings in the nighttime shifts and artwork from the office.
- Knowledge in customer service, and handling US customers may be delivered gain.
Roles in International Voice Process:
- Customer Support Associate – Handles patron queries and gives actual-time assistance.
- Technical Support Representative – Assists customers with troubleshooting and technical troubles.
- Sales Support Executive – Provides information on products/services and assists in income conversions.
- Chat and Email Support Representative – Offers opportunity communique channels for client resolution.
- Quality Analyst – Monitors and evaluates consumer interactions to enhance issuer terrific.
Responsibilities in the International Voice Process:
- Answering purchaser inquiries and resolving problems professionally.
- Providing real-time help through voice communique.
- Documenting and preserving records of patron interactions.
- Adhering to organization rules and first-class requirements.
- Ensuring consumer delight by using way of delivering super company.
Skills Required:
- Excellent verbal conversation competencies in English.
- Ability to deal with global clients professionally.
- Active listening and trouble-fixing abilities.
- Ability to work under pressure and address a couple of queries effectively.
- Basic computer expertise and flexibility with software program packages.
Education and Qualification:
- Any undergraduate or graduate degree (favored however now not obligatory).
- Freshers with sturdy verbal exchange competencies are endorsed to apply.
- Basic expertise in customer support ideas.
- Certification in English conversation or customer support might be a bonus.
- Willingness to artwork in nighttime shifts and rotational shifts.
Job Description
With a body of workers of over 300,000 personnel international, Cognizant is dedicated to diversity, inclusivity, and non-stop mastering. The corporation fosters dynamic surroundings, presenting employees, capacity improvement, and publicity to worldwide customers. Cognizant has obtained several accolades for its painting’s lifestyle, control, and technological innovation. It continues to be a preferred company in the IT quarter, attracting understanding for its strong ethical values, employee-centric regulations, and emphasis on innovation.
Benefits of Working at Cognizant:
- Career Growth Opportunities – Structured education packages and inner career mobility.
- Competitive Compensation – Attractive revenue packages and general overall performance-primarily based incentives.
- Work-Life Balance – Flexible operating hours and worker properly being applications.
- Global Exposure – Opportunity to work with worldwide clients and the modern generation.
- Inclusive Work Environment – Diverse and inclusive lifestyle fostering collaboration and innovation.
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