Concentrix Recruiting Supervisor Training to manage new hire training bridge gaps in product, procedure, language, and cultural elements, and represent the employer in patron calls. The role involves operating closely with Operations and Quality teams to improve overall performance and make certain retention throughout schooling. Applicants have to have great verbal exchange, leadership, and organizational talents, with skillability in Microsoft Office. A graduate degree and the potential to work in 24×7 surroundings are required. If you are obsessed with education, overall performance improvement, and management, observe now to sign up for Concentrix and make a vast impact at the enterprise!
- Role: Supervisor Training
- Location: Ranchi, Jharkhand
- Company: Concentrix
- Salary: Not Disclosed
- Qualifications: Bachelor’s degree
- Job Type: Full Time
About Concentrix:
Concentrix is a leading international commercial enterprise offerings enterprise specializing in client engagement and enhancing business overall performance. With a robust presence in over 40 international locations, Concentrix partners with a number of the world’s most outstanding agencies to assist them decorate consumer reports, optimize processes, and force measurable effects.
The company provides a large range of solutions, consisting of client care, technical aid, income, and again-workplace services, the usage of advanced technologies, and a tremendously professional staff. Concentrix leverages its deep understanding of patron engagement to supply tailored, efficient services that meet the unique needs of each purchaser.
In the middle of Concentrix’s operations is a commitment to innovation. By incorporating virtual solutions, automation, and records analytics, the company continuously evolves its provider offerings to live ahead of market traits. Their cognizance of presenting extraordinary purchaser satisfaction and driving consequences has made Concentrix a dependent accomplice for agencies throughout numerous industries, which include technology, healthcare, retail, monetary services, and more.
Concentrix is dedicated to developing an effective work subculture, valuing diversity and inclusion, and supplying possibilities for increase and development to its employees. The agency fosters surroundings where employees can thrive, make contributions to method improvements, and collaborate with customers to attain business success.
As a technology-enabled commercial enterprise offerings company, Concentrix is uniquely located to help customers reach both short-term dreams and long-term strategic targets. Through its stop-to-end provider offerings, Concentrix’s objectives are to supply solutions that enhance both client and employee delight, ensuring customers can navigate the ever-evolving global business panorama with confidence and fulfillment.
Supervisor Training Job Description:
The Supervisor Training role at Concentrix involves dealing with new hire training, bridging gaps in product, procedure, language, and cultural aspects, and representing Concentrix on purchaser calls. The function requires close collaboration with Operations and Quality groups to create movement plans and make sure schooling overall performance metrics are met. The manager will manage retention in the course of training, create SOPs, and force patron and employee delight tasks. Proficiency in Microsoft Office, sturdy leadership and conversation talents, and the capacity to manipulate time and multitask in 24×7 surroundings are critical. A graduate degree and simple know-how of technique mapping are required.
Job Responsibilities:
1. New Hire Training: Manage the entire process of new hire training, ensuring all applicable elements are blanketed.
2 . Identify and Bridge Gaps: Identify gaps in product know-how, system, language, comprehension, and cultural expertise throughout all Lines of Business (LoBs).
3. Client IInteractions Represent Concentrix in consumer calls and calibration meetings.
4. Collaborative Efforts: Work closely with Operations (Ops) and Quality groups to lay out and put in force motion plans to deal with areas of development.
5. Training Performance: Ensure that training metrics align with the described month-to-month, quarterly, and yearly scorecards.
6. Retention Management: Focus on coping with retention in the course of the education duration to minimize dropouts.
7.Process Management: Create and manipulate system SOPs (Standard Operating Procedures) and refreshers for ongoing schooling.
8. Customer Satisfaction: Drive tasks aimed at improving purchaser pride (C-Sat) and employee pride (E-sat).
9.Training Reports: Manage training MIS (Management Information Systems) for training and other education-related activities.
1 0.Process Improvements: Contribute to the continued improvement of the schooling procedure and average features.
11 . Risk Management & Compliance Ensure all danger control and compliance sports associated with the schooling characteristic are adhered to.
Required Skills and Knowledge:
- Educational QuQualificationsMinimum graduate diploma required.
- Communication SkiSkillscellent presentation and verbal exchange skills are important.
- Key Performance Metrics: Ability to pressure and control key performance indicators (KPIs) associated with schooling effectiveness.
- Flexibility: Must be flexible and able to work in a 24×7 environment.
- Proficiency with MS Office: Strong knowledge of Microsoft Office equipment (Word, Excel, PowerPoint).
- Process Mapping: Basic information on procedure mapping and associated methodologies.
- Leadership: Strong leadership abilities to manage a group and power the schooling program efficiently.
- Time Management: Ability to devise, multitask, and control time efficaciously.
- Writing Skills: Strong writing and report-retaining talents for education manuals, reports, and other documentation.
- Training Methods: Familiarity with diverse education strategies, along with mentoring, training, on-the-job training, schoolroom education, e-studying, workshops, and simulations.
- Compliance & Disclaimer: No Fees: Concentrix or its authorized third events will never ask for recruitment or processing charges in an alternate to task offers.
- Official Communication: All offer letters and correspondence will come from Concentrix on genuine letterheads with authorized signatures.
Additional Details:
Location Address: Second Floor, Nilambar Arsh Heights, Ranchi, Jharkhand.
Language Requirements:
Specific language capabilities are not cited but are usually implied for communication.
Supervisor Training Benefits:
- Competitive Salary: Concentrix offers aggressive compensation applications based totally on the role and experience.
- Comprehensive Health Benefits: Access to clinical, dental, and vision coverage to assist your well-being.
- Retirement Plans: Opportunities for lengthy-term economic planning via retirement financial savings plans.
- Paid Time Off (PTO): Generous excursion, unwell depart, and public holiday regulations.
- Employee Assistance Program (EAP): Support for private or work-related challenges through counseling and resources.
- Career Development: Opportunities for schooling, skill development, and inner promotions.
- Work-Life Balance: Flexible work schedules and assist in coping with personal commitments.
- Global Exposure: Work with international clients and co-workers, gaining global industry experience.
- Employee Recognition: Programs to recognize and reward worker achievements and milestones.
- Inclusive Work Environment: A numerous, supportive, and inclusive place of business fostering a feeling of belonging and collaboration.
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