Customer Service Executive at Accenture, A professional responsible for interacting with customers to deal with inquiries, and treatment complaints, and ensure customer satisfaction. Customer Service Executive at Accenture They work through diverse communication channels, collectively with calls, chats, and emails, to provide a spark off and efficient employer. The position calls for tremendous communication capabilities, staying strength, problem-fixing capabilities, and flexibility to at least one-of-a-kind patron dreams. Customer Service Executive at Accenture Customer Service Executives moreover keep records of interactions and pork up problems on the identical time as important.
- Customer Service
- Company: AccentureÂ
- Experience: 0Â –Â 5Â years
- Salary: 2.25-4 Lacs P.A.
- Location: Kolkata, Mohali, Indore,
- Qualification: B.E, B.TechÂ
- Full Time,
Explore Customer Service Executive at Accenture |Fresher Job in Kolkata |Apply 2025
A Customer Service Executive at Accenture performs a key characteristic in turning in international-elegance help by means of manner of supporting customers with their issues and queries. Customer Service Executive at Accenture They make certain quick hassle preference, preserve provider necessities, and make contributions to conventional client delight. They play a vital function in improving client experience and logo recognition. Candidates need to be bendy with shift timings and personal primary technical understand-the way to navigate software application software software software and remedy queries correctly.
Accenture is a prime global professional services enterprise that gives a massive form of services, together with generation consulting, digital transformation, and outsourcing. It is thought for its innovation-pushed approach, helping clients optimize operations and gain commercial enterprise fulfillment. Accenture offers thrilling professional opportunities, a dynamic artwork environment, and non-forestall knowledge opportunities for personnel in the course of various domains.
About CompanyÂ
Accenture is a globally renowned technology services and consulting enterprise corporation, focusing on digital transformation, cloud computing, synthetic intelligence, and business enterprise manner optimization. Founded in 1989, Accenture has grown into a Fortune 500 corporation with operations in more than a hundred twenty international locations. The organization partners with corporations all through several industries, offering answers that stress innovation and universal performance.
Accenture’s paintings life-style emphasizes range, inclusion, and expert boom, ensuring employees have opportunities to upskill and increase of their careers. The business organisation gives a collaborative and dynamic place of job in which innovation thrives. With a strong willpower to sustainability and organization social obligation, Accenture actively works inside the path of constructing a higher, extra inclusive destiny.
Employees at Accenture gain from present day education packages, career increase possibilities, and publicity to international responsibilities. The industrial organisation organization’s large network of clients consists of a number of the world’s largest manufacturers, making it a quite suitable place of work for specialists in the technology and consulting sectors.
Roles & Responsibilities
- Customer Interaction: Handle inbound and outbound calls or chats to assist customers with their queries, courtroom instances, or technical issues.
- Issue Resolution: Identify consumer problems and provide correct solutions within a stipulated time frame.
- Documentation & Reporting: Maintain data on purchaser interactions, transactions, feedback, and problem resolutions.
- Adherence to Guidelines: Follow agency policies, methods, and terrific standards to make sure compliance and top notch provider.
- Continuous Improvement: Work on comments and guidelines from supervisors to enhance service normal overall performance and patron delight.
Required Skills
- Communication Skills: Strong verbal and written conversation abilities to engage professionally with clients.
- Problem-Solving Ability: Aptitude to analyze issues and provide suitable answers.
- Multitasking: Capability to govern multiple purchaser interactions and responsibilities simultaneously.
- Technical Proficiency: Basic know-how of laptop systems, software, and navigation abilities.
- Patience and Empathy: Ability to cope with client frustrations and provideassistancet in a relaxed and professional manner.
Education & Qualification Requirements
- Educational Background: Open to every graduate and undergraduate from any place.
- Freshers Welcome: No in-advance experience is required; freshers with robust interpersonal capabilities can observe.
- Technical Knowledge: Basic laptop and internet literacy is essential.
- Immediate Availability: Candidates who can be a part of proper now are preferred.
- Flexibility: Must be open to on-foot rotational shifts, which encompass night-time shifts.
Job Description:Â
A Customer Service Executive at Accenture is answerable for dealing with client queries and resolving problems over calls and chats. The number one purpose is to make sure customer delight with the aid of way of the use of offering inexperienced and powerful solutions. Customer Service Executive at Accenture The function desires robust communique skills, endurance, and hassle-fixing skills.
The Customer Service Executive at Accenture characteristic requires abilities in pc navigation and flexibility to critical device and software program applications. Customer Service Executive at Accenture The feature follows a nine-hour shift, which includes 8 hours of difficult paintings and 1-hour ruin. The painting timetable consists of five jogging days with two 2-week offs, making sure a balanced artwork shape. Since the employer operates in a 24×7 environment, candidates need to be open to bendy shifts, which include light time shifts and weekend rotations.
 Benefits of Working at Accenture
- Career Growth: Access to non-prevent studying, certifications, and control development programs.
- Work-Life Balance: Flexible artwork arrangements, hybrid work models, and paid time without work.
- Global Exposure: Opportunity to art artwork multinational clients and cutting-edge technology.
- Employee Well-being: Comprehensive health and proper well-being programs, which incluincludebrow fitness help.
- Inclusive Work Culture: A numerous and inclusive place of job with equal possibilities for all personnel.
Accenture’s offerings are divided into 5 primary regions: Strategy & Consulting, Interactive, Technology, Operations, and Industry X.Zero. These domain names help businesses modernize their operations, beautify customer reviews, and beautify favored overall overall performance.
More Other Jobs
Payroll Operations Associate job
(Walk-In) Procurement Associate job
To get early access to updates about similar opportunities, join Opportunity Track on WhatsApp, Telegram, Google
