A Customer Service Executive at Zomato is accountable for helping customers with order-associated queries, lawsuits, and concerns. They offer voice and chat assistance, making sure seamless verbal exchange amongst customers, delivery companions, and eating place companies. The position includes addressing charge problems, resolving disputes, and ensuring purchaser pride. Working in rotational shifts, inclusive of weekends, is needed. Strong communication competencies in Hindi and English, staying power, and problem-solving abilities are key to fulfillment in this position. Customer Service Executives play an essential function in keeping Zomato’s provider nice by right away addressing issues and enhancing the consumer experience.
- Role: Customer Service ExecutiveÂ
- Company: ZomatoÂ
- Experience: 0 – 5 Years
- Salary: ₹ 2-3.5 Lacs P.A
- Location: Thane, Navi Mumbai, Dombivli
- Work Mode: Work From Office
Customer Service Executive at Zomato
A Customer Service Executive is chargeable for handling purchaser queries, proceedings, and worries correctly. They engage with clients via voice and chat guides, ensuring a continuing experience. Their feature involves troubleshooting order-related issues, helping with payments, and imparting statistics about offerings. Customer Service Executives want sturdy conversation skills, staying electricity, and trouble-fixing capabilities. They participate in rotational shifts, which include weekends, to satisfy customer needs. They additionally record interactions in CRM structures and enhance complicated problems whilst necessary. This function requires a customer-centric approach, ensuring excessive delight tiers and keeping emblem popularity.
About Company
Zomato is a global meal delivery and eating place discovery platform founded in India. Founded in 2008, it offers services like online ordering, eating place opinions, desk reservations, and subscription-primarily based absolutely loyalty applications. Zomato partners with restaurants and transport employees to offer seamless food shipping offerings at some stage in more than one town. The platform additionally includes Zomato Pro, a membership application imparting reductions at partner eating places. With a sturdy presence in India and numerous worldwide markets, Zomato continues to innovate in the food tech corporation. It focuses on enhancing patron studies, increasing its transport community, and assisting restaurants with generation-pushed answers.
Roles of a Customer Service Executive Vacancy at Zomato
Customer Support Assistance: Provide real-time assistance to clients through voice and chat tactics, addressing their issues efficiently.
Order Management: Assist clients with their orders, collectively with tracking, adjustments, cancellations, and refunds.
Issue Resolution: Handle court cases, troubleshoot issues, and strengthen problems to the relevant branch if important.
Maintaining Service Quality: Ensure a smooth consumer experience by following business enterprise hints and keeping excessive issuer requirements.
Upselling & Customer Retention: Suggest Zomato’s pinnacle class services, sub and prescription plans, and decorate client engagement.
Responsibilities
Handle Inquiries Professionally: Address consumer queries related to Zomato offerings, eating place listings, food deliveries, and fee troubles.
Ensure Prompt Resolutions: Provide timely resolutions for complaints and comments, ensuring an excessively fine consumer experience.
Work in Rotational Shifts: Adapt to flexible artwork timings, which include weekends and holidays, in keeping with commercial enterprise necessities.
Data Management & Documentation: Accurately consumer interactions and updates CRM systems for monitoring and analysis.
Team Collaboration: Work closely with inner groups, along with delivery partners, eating places, and technical assistance, to treat consumer troubles.
Education & Qualifications
Minimum Educational Requirement: A immoderate college diploma (10+2) or the same.
Graduation Preference: A bachelor’s diploma in any subject is a brought gain.
Experience: Freshers can observe; previous experience in customer service, BPO, or hospitality is useful.
Language Proficiency: Strong command of Hindi and English verbal exchange.
Technical Knowledge: Basic expertise in MS Office, e-mail etiquette, and chat help equipment.
Key Skills Required
Strong Communication Skills: Proficiency in Hindi and English for effective patron interaction.
Problem-Solving Abilities: Ability to research patron issues and provide powerful solutions.
Multitasking & Time Management: Handle more than one consumer query correctly in a short-paced environment.
Technical Proficiency: Familiarity with CRM software, chat devices, and order control structures.
Patience & Empathy: Ability to live calmly and professionally at the same time as addressing patron issues.
Benefits of Working at Zomato
Competitive Salary & Incentives: Employees get keep of attractive salaries, ordinary overall performance-based definitely bonuses, and increased opportunities.
Career Growth & Learning: Zomato offers education applications, capability improvement durations, and inner promotions.
Employee Discounts & Perks: Employees get reductions on Customer Service Executive at Zomato Pro memberships, food orders, and associate services.
Health & Wellness Benefits: Comprehensive medical health insurance and well-being applications improve certain workers ‘ well-being.
Vibrant Work Culture: A dynamic and fast-paced artwork surroundings fosters innovation, teamwork, and professional improvement.
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