Job Opening for Fresher in Pune 2025 | Customer Support Representative at Wipro

Customer Support Representative at Wipro: A Customer Support Representative serves as the frontline touch between a business enterprise and its Opening for Fresher in Pune 2025 customers. Their primary feature is to assist customers through answering queries, resolving complaints, and ensuring a continuing purchaser experience. They interact with customers via phone, electronic mail, or chat, imparting correct records and troubleshooting assistance. Customer Support Representative at Wipro: Their functionality to cope with court docket docket instances gently and professionally enhances client delight. 

Sturdy expertise in business enterprise regulations and product knowledge is essential for correctly addressing patron issues. They furthermore ensure adherence to corporation strategies at the same time as striving to satisfy key ordinary common common performance metrics. Effective communique, patience, and problem-fixing capabilities are important in this position.

• Role: Voice / Blended 
• Company: Customer Support Representative
• Experience: 0 – 3 years
• Salary: 2.25-3.5 Lacs P.A.
• Location: Pune
• Qualification:  Graduation Not Required
• Employment Type:  Full Time,

Job Opening for Fresher in Pune 2025 | Customer Support Representative at Wipro

At Wipro, a Customer Support Representative performs a critical feature in ensuring fantastic customer service. Customer Support Representatives at Wipro cope with consumer queries, troubleshoot troubles, and offer answers at the same time as preserving exceptional consumer enjoyment. Wipro offers substantial schooling to make sure representatives are well-prepared with product facts and purchaser managing techniques. Customer Support Representative at Wipro The function requires sturdy verbal exchange, technical skills, and hassle-fixing capabilities. Employees at Wipro work in dynamic, fast-paced surroundings that foster studying an expert increase. The organization values consumer delight and non-forestall development, making it a first-rate region for people looking to construct a career in customer support and career excellence.

About Company 

Wipro Limited is a tremendous global statistics era, consulting, and agency technique services organization set up in Bangalore, India. Established in 1945, Wipro has grown int o, in fact, one of the essential IT provider organizations, serving clients sooner or later of more than one industry, which incorporates healthcare, banking, retail, and telecommunications. Customer Support Representative at Wipro The company is famed for its determination to innovate, leveraging modern-day technology together with synthetic intelligence, cloud computing, and cybersecurity solutions to assist companiesin enhancinge performance and patron enjoyment.

Customer Support Representative at Wipro operates in over 50 international places, imparting give-up-to-end IT solutions and agency consulting offerings. It emphasizes sustainability, variety, and inclusivity, making it a desired employer globally. The organization invests carefully in employee development, supplying various schooling packages and professional increase opportunities.

As part of its customer-centric method, Wipro prioritizes turning in first-rate guide services, making sure clients get hold of a satisfactory, feasible experience. Its customer support organizations are nicely informed to cope with numerous queries, making sure well-timed and powerful solutions. Customer Support Representative at Wipro With a strong consciousness of company social responsibility, Wipro moreover engages in numerous community improvement and environmental sustainability tasks. This worldwide IT large keeps shaping the future of technology while fostering a top-notch workplace way of life.

Detailed Duties and Responsibilities

Customer Support Representative at Wipr:o A Customer Support Representative is responsible for managing client inquiries, resolving court docket docket cases, and imparting top-notch customer service. Below are the essential detail duties, roles, abilities, education, and qualifications required for this position:

Roles

• Customer Service Agent – Address purchaser queries, remedy court docket instances, and make certain purchaser delight.
• Technical Support Assistant – Assist clients with technical issues associated with products or services.
• Sales Support Specialist – Provide product/company-related records and sell earnings at the same time as vital.
• Problem Resolution Expert – Identify customer issues and provide brief and powerful answers.
• Communication Facilitator – Acts as a bridge between a number of the corporation and clients, making sure of smooth and effective conversation.

Responsibilities

1. Answer or make calls to customers, discover and deal with their goals, proceedings, and product/provider issues.
2. Respond correctly and correctly to customers, supplying answers while ensuring clients’ experience is supported and valued.
3. Engage in lively listening with customers, verify or make easy data, and diffuse hard situations.
4. Utilize software software program utility databases, scripts, and devices to assist in customer interactions.
5. Strive to meet or exceed corporation metrics while constantly delivering notable customer support.

Skills

• Communication Skills – Ability to simply articulate solutions and engage efficaciously with customers.
• Problem-Solving Skills – Capability to pick out problems and provide powerful solutionquicklydy.
• Technical Proficiency – Familiarity with customer support software, databases, and CRM equipment.
• Patience and Empathy – Ability to stay calm and empathetic even when handling difficult customers.
• Time Management – Strong organizational abilities to cope with more than one consumer interaction efficaciously.

Education and Qualifications

1. High School Diploma or Equivalent – Minimum requirement for get admission to-degree positions.
2. Bachelor’s Degree in Business Administration- Communications or an associated location (Preferred but not obligatory).
3. Customer Service Certification – An added gain for specialized roles.
4. Basic Computer Knowledge – Experience with Microsoft Office, CRM software program application software program, and databases.
5. Experience in Customer Service – Prior enjoy in customer support or name center roles is beneficial.

Benefits at Wipro

• Comprehensive Health Insurance – Medical coverage for employees and their households.
• Career Development Programs – Access to schooling, certifications, and professional boom possibilities.
• Work-Life Balance – Flexible artwork schedules, a long way flung artwork options, and beneficiant leave policies.
• Employee Assistance Programs – Mental health assistance, counseling, and properly-being duties.
• Attractive Compensation and Perks – Competitive salaries, bonuses, and further worker advantages, which consist of transportation and meal allowances.

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