Firstsource Walk in Drive freshers for the position of Customer Support Associate (CSA) at its Chennai area. This is a full-time opportunity for graduates or postgraduates with 0 years of experience. As a CSA, you’ll cope with consumer queries, offer high-quality help, and ensure client pleasure via inbound and outbound calls or emails. Strong communication abilties, problem-solving capabilities, and a customer-centric method are crucial. Candidates should be willing to work in rotational shifts. This is an super possibility to start a profession in the BPO zone with a reputed organization.
- Role: Customer Support Associate (CSA)
- Location: Chennai
- Company: Firstsource Solutions Limited
- Qualifications: graduates or Postgraduates
- Experience: 0 Years
- Job Type: Full Time
Firstsource Walk in Drive Details:
Dates: 2nd April – 7th April
Venue: 5th floor, ETA Techno Park, Block 4, 33 OMR Navallur, Chennai, Tamil Nadu 603103.
(Landmark: Near Vivira Mall)
Contact Person: Madhubala
Email: madhubala.Suresh@firstsource.Com
Walk-In Timing & Days:
Monday – Friday
10:30 AM – 2:00 PM
About Firstsource:
Firstsource Solutions Limited is a leading BPO and ITES business enterprise providing enterprise manner control offerings throughout industries like Healthcare, Banking, Financial Services, Telecommunications, and Media. Headquartered in Mumbai, India, it operates globally with offices inside the USA, UK, India, and the Philippines. The company makes a speciality of purchaser enjoy control, statistics analytics, automation, and virtual transformation. With a robust recognition on innovation and operational excellence, Firstsource gives voice, non-voice, and mixed tactics to enhance patron performance. Known for its employee-pleasant work culture, training packages, and profession growth possibilities, it’s far a favored organisation for clean graduates and skilled experts alike.
Firstsource Walk in Drive Job Description:
The Non-Voice Process at Firstsource entails dealing with customer service through chat and e-mail in the healthcare area. As a Customer Support Associate (CSA), you may be liable for resolving purchaser queries, acting facts entry, updating records, and making sure excessive accuracy in documentation. The position requires sturdy communique, listening, and typing capabilities to manipulate patron interactions effectively. This is a night time shift role with a cab facility for one-manner drop (up to 30 km). Candidates ought to be bendy with shifts and adhere to high-quality and compliance standards. It is a first-rate opportunity for clean graduates to begin a profession in the BPO industry.
Firstsource Walk in Drive Key Responsibilities:
- Handle Customer Queries: Respond to client inquiries thru chat and e mail in a timely manner.
- Data Entry & Documentation: Accurately input and update patron facts within the machine.
- Maintain Service Quality: Ensure high accuracy and compliance with healthcare process hints.
- Resolve Issues Efficiently: Identify customer worries and provide appropriate solutions.
- Follow Process Guidelines: Adhere to standard running approaches and agency rules.
- Meet Productivity Targets: Achieve each day and monthly performance dreams set by the corporation.
- Collaborate with Teams: Work with internal groups to ensure smooth workflow and issue resolution.
- Enhance Customer Experience: Provide a continuing and exceptional revel in to clients.
- Improve Typing Speed & Accuracy: Maintain efficiency in coping with a couple of queries.
- Adopt Continuous Learning: Stay updated with industry developments and system changes.
Eligibility Criteria:
Education: Any UG graduates in Arts & Science
Not Eligible:
- Postgraduates (M.B.A, M.Sc, M.Com, and many others.)
- Engineering (B.E/B.Tech)
Key Skills of Firstsource Walk in Drive :
- Strong Communication Skills: Ability to write clear and professional responses.
- Good Typing Speed:Fast and correct typing to address multiple queries efficiently.
- Active Listening Skills:Understanding patron issues and responding appropriately.
- Attention to Detail:Ensuring accuracy in data entry and documentation.
- Problem-Solving Ability:Identifying and resolving client issues efficiently.
- Time Management:Managing a couple of tasks inside cut-off dates.
- Adaptability & Flexibility:Willingness to paintings in rotational night shifts.
- Customer Service Orientation: Maintaining professionalism and client pleasure.
- Basic Computer Knowledge:Familiarity with electronic mail, MS Office, and information access equipment.
- Team Collaboration:Working correctly with colleagues to achieve goals.
Documents Required:
- Updated Resume
- Transfer Certificate (TC)
- Aadhar Card (Original & Xerox)
- Mention “Madhubala” on top of the resume
Why Join Firstsource?
- Competitive Salary & Growth Opportunities
- International Work Experience
- Supportive & Dynamic Work Culture
- Transport Facility for Safe Commute
- Hands-on Training & Skill Development
Benefits of Joining Firstsource Walk in Drive Bangalore:
- Competitive Salary: Attractive pay package for freshers.
- Cab Facility:One-way drop provided inside 30 km (doorstep drop).
- International Work Exposure:Gain experience in international healthcare procedures.
- Career Growth Opportunities:Internal promotions and ability improvement applications.
- Flexible Work Shifts:Night shift with rotational flexibility.
- Training & Development:Comprehensive schooling to enhance abilities.
- Supportive Work Environment:Employee-pleasant rules and subculture.
- Job Stability:Permanent complete-time employment with advantages.
- Diverse Workforce:Opportunity to work with experts from diverse backgrounds.
- Referral Programs:Refer pals and earn incentives.
More Other Jobs:
Business Execution Associate job
Exciting Opportunities at Genpact
Relationship Manager Retail AGRI job
To get early access to updates about similar opportunities, join Opportunity Track on WhatsApp, Telegram, Google News, LinkedIn, YouTube, Facebook, YouTube, Instagram or Twitter.
