Genpact Fresher Job in Hyderabad provides a first-rate platform for career growth. As a global leader in IT services and consulting, Genpact offers freshers the danger of working in dynamic roles like client care, records control, and enterprise operations. With admission to cutting-edge technologies, professional development applications, and numerous work cultures, freshers can build a strong foundation for their careers. Join Genpact for a promising start in a thriving and inclusive work environment.
- Role: Process Associate Customer Care
- Location: Hyderabad
- Company: Genpact
- Salary: Not Disclosed
- Qualifications: Bachelor’s Degree
- Experience: 0 – 4 years
- Job Type: Full Time
About Genpact:
Genpact is a global professional offerings organization that gives a wide variety of answers, generally focusing on IT offerings, enterprise process outsourcing (BPO), and consulting. Originally part of General Electric (GE), the organization spun off in 2005 and has on account grown right into a diagnosed chief in virtual transformation, with knowledge in automating methods, statistics analytics, and improving client studies for organizations worldwide.
Genpact’s number one intention is to assist groups in streamlining their operations, lessen costs, and improve average performance through the modern era and wise automation. The business enterprise focuses on remodeling diverse sectors, along with finance, healthcare, manufacturing, automobile, and more, by way of integrating superior technologies such as AI, system mastering, and cloud computing.
With a sturdy worldwide presence, Genpact operates in over 30 international locations, serving clients in numerous industries. Its consumer base includes a number of the arena’s main brands across diverse industries, consisting of banking, coverage, and telecommunications. Genpact prides itself on its potential to leverage a mixture of industry information, virtual technology, and a customer-first mindset to pressure business increase and decorate operational efficiencies.
In addition to its commercial enterprise answers, Genpact emphasizes a subculture of inclusion, innovation, and continuous studying. The company invests heavily in the development of its personnel, offering opportunities for increase and expert advancement. This awareness of talent development and variety makes Genpact an appealing business enterprise for people searching for a dynamic, increase-oriented profession inside the fields of customer service, era, and consulting.
Overall, Genpact is committed to using nice exchange through clever digital solutions, purchaser-centric techniques, and a staff driven by innovation and excellence.
Genpact Fresher Jobs in Hyderabad Job Description:
The Process Associate Customer Care Position at Genpact entails helping customers with automotive carrier inquiries, scheduling appointments, and resolving issues professionally. Responsibilities include answering calls, presenting provider records, and documenting interactions in CRM structures. The position requires top-notch verbal exchange, problem-solving, and organizational talents, with an emphasis on consumer satisfaction. Candidates should be flexible, able to cope with excessive call volumes and work in shifts. An elective faculty degree is needed, and an automobile or technical history is a plus. Prior customer support revel in, preferably inside the car industry, is preferred. The function is full-time and permanent.
Genpact Fresher Jobs in Hyderabad Key Responsibilities:
1. Customer Support
- Handle incoming calls to assist customers with car provider inquiries and problems.
- Provide correct and useful information regarding car services.
- Schedule carrier appointments and coordinate with customers and technicians.
2 . Problem Resolution
- Address customer concerns and complaints with professionalism and staying power.
- Focus on powerful trouble-fixing for excessive consumer pleasure.
3 . Documentation and Reporting
- Record purchaser interactions, appointments, and feedback in CRM structures.
- Assist in administrative responsibilities inclusive of statistics entry, appointment confirmations, and follow-up calls.
4.Collaboration
- Work closely with Service Advisors and co-workers to ensure clean provider delivery.
- Communicate important provider updates or protection statistics to clients.
5. Performance MetricsMeet or exceed key overall performance signs (KPIs) like call response time and client delight scores.
Qualifications Required:
Minimum Qualifications:
- High faculty diploma or equivalent; technical/automobile history is an advantage.
- Proficiency in name center software, CRM systems, and automotive service equipment.
- Calm, empathetic, and affected person below pressure.
- Attention to detail and robust organizational abilties.
- Flexibility to work shifts and take care of excessive call volumes.
Preferred Qualifications:
- Proven customer service experience, preferably in the car enterprise.
- Strong verbal and written conversation skills.
- Knowledge of automobile terminology, provider strategies, and enterprise tendencies.
Skills Required:
Core Skills:
- Service management
- Customer pleasure
- CRM and get in touch with center tools skillability
- Scheduling and information entry
Soft Skills:
- Problem-fixing and decision-making talents
- Communication (verbal and written)
- Diversity and inclusion awareness
Working Environment:
Genpact offers a dynamic and collaborative working environment that fosters innovation, inclusivity, and non-stop gaining knowledge. The employer values variety, making sure a place of work in which all personnel feel respected and empowered. It encourages a subculture of teamwork, wherein personnel from various backgrounds collaborate to clear up challenges and force enterprise fulfillment. Genpact promotes existence balance, presenting flexible work arrangements and health packages. Employees have get right of entry to to modern technologies, offering possibilities to grow professionally and stay ahead of enterprise traits. The employer emphasizes reputation and rewards for performance, growing an environment of motivation and professional development.
Genpact Fresher Jobs in Hyderabad Benefits:
- Career Growth Opportunities: Genpact provides enormous learning and improvement packages, encouraging non-stop ability enhancement and career advancement.
- Global Exposure: With a presence in over 30 nations, employees benefit from publicity to various cultures and work with worldwide clients.
- Innovative Work Environment: Employees work with present-day technologies like AI, automation, and device mastering, fostering an ahead-questioning work tradition.
- Diversity and Inclusion: Genpact promotes a diverse and inclusive administrative center, ensuring identical possibilities for all personnel no matter their heritage.
- Competitive Compensation: The corporation offers appealing revenue applications and performance-primarily based incentives.
- Flexible Work Options: Genpact supports flexible painting arrangements, including paintings-from-home and hybrid work models where feasible.
- Health and Wellness Programs: Comprehensive health insurance well-being tasks, and intellectual fitness assistance to be offered to employees.
- Employee Benefits: Genpact offers various advantages consisting of paid time off, maternity/paternity leave, and retirement financial savings plans.
- Recognition and Rewards: Employees are diagnosed and rewarded for their contributions through various incentive packages, overall performance awards, and management reputation.
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