The Process Associate – Customer Service at Genpact is responsible for addressing consumer queries, ensuring account recovery, and supplying splendid guidance through voice, chat, or email in both Hindi and English. This function requires robust communique, analytical abilities, and a consumer-centric technique. Genpact Hiring Freshers Process Associate. Freshers and candidates with as many as four years of revel in are eligible.
- Company: Genpact
- Position: Process Associate – Customer Service
- Location: Hyderabad
- Experience Required: 0 – 4 years
- Employment Type: Full-Time, Permanent
- Salary: Not disclosed
About Genpact:
Genpact is a worldwide expert offerings corporation that focuses on turning in transformative enterprise solutions. With over 125,000 personnel unfold across 30+ countries, Genpact presents current offerings to some of the largest companies internationally, inclusive of those on the Fortune Global 500 listing. Established in 1997 as a commercial enterprise unit of General Electric (GE), the business enterprise became independent in 2005 and later went public in 2007 beneath the ticker image “G” at the New York Stock Exchange (NYSE). Genpact’s core fee lies in its commitment to innovation, agility, and providing incredible client prices e. A Freshers process associate. The organization specializes in digital operations, analytics, consulting, and AI-pushed solutions, helping groups through statistics and technology.
Role Overview: Process Associate Customer-service
Genpact is hiring for the location of Process Associate – Customer Service, wherein candidates might be engaged in offering extremely good customer support to its customers. This function is based totally in Hyderabad and includes direct communique with customers, addressing their concerns, and resolving queries. As a Process Associate, you will be responsible for handling consumer inquiries in both English and Hindi. The position lets clean graduates apply, and not use previous work revel in required, making it an awesome entry-stage opportunity for those who want to begin a career in customer support. The role needs candidates to be talented in English and Hindi, with the capability to efficiently talk in both languages.
Key Responsibilities: Process associate customer service
- Responding to Customer Queries: The primary venture entails addressing customer queries and worries via extraordinary channels, along with voice, chat, and e-mail. Ensuring prompt and efficient verbal exchange will be crucial in retaining customer satisfaction.
- Data Collection and Account Recovery: The role will require you to assist in information series methods to allow the healing of customer money owed. This involves ensuring all required information is accumulated accurately to solve troubles efficiently.
- Understanding Client Policies and Processes: You are expected to have a deep expertise in the methods and guidelines of the customers you’ll serve. This will help you offer a higher, greater knowledgeable career to customers and expand greater complicated problems accurately.
- Escalating Product Bugs: In instances in which purchaser issues stem from product or service malfunctions, you may be chargeable for reproducing the hassle and escalating the problem as a product computer virus to the applicable technical teams.
- Exemplary Customer Service: Maintaining a purchaser-first method is vital.Genpact Hiring Freshers Process Associate. You will be answerable for making sure that customer support requirements are met or surpassed, mainly to advantageous reports for customers.
- Critical Thinking and Problem Solving: The ability to critically examine problems and propose answers is important. You have to demonstrate revolutionary thinking to improve operational methods in which necessary.
- Collaborative Work Environment: While much of the position can be independent, you may additionally be anticipated to collaborate with crew contributors to ensure smooth operations and cope with complicated issues as a team.
Skills Required: Process Associate Customer-service
- Proficiency in English and Hindi: Since the role requires interaction with customers in each language, fluency in analyzing, writing, and speaking in English and Hindi is essential.
- Strong Communication Skills: Excellent verbal and written conversation abilities are a must to address client queries effectively. Additionally, preserving an impartial English accent will help in improving verbal exchange clarity.
- Customer-Centric Approach: Having a customer-first mentality is fundamental to the achievement of this function. You must be an affected person, empathetic, and centered on supplying the quality possible provider enjoys to clients.
- Analytical and Problem-Solving Skills: The capability to investigate patron issues and provide well-timed solutions is essential.Freshers process associate. This also includes the potential to breed client problems and help with figuring out insects that need escalation.
- Adaptability: Flexibility is a valued trait as you’ll be required to paint unique shifts, inclusive of weekends, depending on client needs.
- Technological Proficiency: A sound understanding of net packages and general laptop literacy is necessary, as many tasks will be executed via online structures and programs.
Preferred Candidate Profile: Process Associate Customer-service
While clean graduates are welcome to use, Genpact additionally has a hard and fast of desired qualifications that would make an ideal candidate for this role:
Previous revel in customer service, mainly in roles regarding chat, e-mail, or voice,
Effective probing and analytical abilities, with the capacity to very well understand client troubles and offer tailored answers.
An eager interest element and ability to work properly in team surroundings, as well as independently.
Provenpaintings ethic and a fine attitude, with a willingness to study and adapt to the quick-paced nature of the task.
Familiarity with numerous net applications and the ability to quickly analyze new software programs or gear used for customer support.
Benefits of Working at Genpact: Process Associate Customer-service
- Career Development: Genpact is thought for its funding in the worker boom. The employer provides several knowledge and development opportunities, including on-the-activity schooling and mentorship programs to assist personnel in building their careers.
- Diverse and Inclusive Culture: Genpact takes pleasure in being an opportunity organization that fosters variety and inclusion. Employees from distinct backgrounds are welcomed, making it an open and inclusive place of business.
- Work-Life Balance: Genpact encourages a healthful lifestyle stability through providing flexible working hours and schedules, which might be vital for preserving non-public well-being even as assembly professional obligations.
- Competitive Salary and Benefits: While the precise salary details for this position are not disclosed, Genpact offers aggressive remuneration applications and other perks together with fitness blessings, retirement plans, and worker health programs.
- Global Exposure: Working at Genpact way being part of a worldwide network, interacting with customers and co-workers from various regions.The Genpact Hiring Freshers Process Associate. This exposure can provide valuable experience in dealing with global commercial enterprise procedures and customer support demanding situations.
- Commitment to Ethics and Integrity: Genpact prides itself on keeping a work environment that values integrity, recognition, and innovation. The business enterprise emphasizes moral behavior and responsible commercial enterprise practices.
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