Cognizant Work From Home Jobs 2026 – SPE Customer Service HC
Company:
Cognizant Active
Cognizant Work From Home Jobs 2026, The SPE-Customer Service HC role is a remote customer service position where the selected candidate will handle complex payer-related inquiries and manage customer cases from initial request through resolution.
The role also requires strong knowledge of MS Excel for analyzing service data, identifying patterns and preparing reports. Employees will work with internal teams virtually to resolve complex issues while following customer service, privacy, security and compliance requirements.
Quick Job Overview
Hiring Company
Cognizant
Job Location
Bengaluru
Experience Required
Fresher / Experienced
Qualification
Graduate
Salary / CTC
₹3 LPA - ₹4 LPA
Employment & Mode
Full Time (On-site / Hybrid)
Application Status
Active
Application Deadline
14 Nov 2026
Key Skills & Competencies Required
Excel formulas Filters Sorting
Customer Service
Payer Process
MS Excel
Data Analysis
Roles & Responsibilities
Handle payer-related customer interactions.
Understand customer issues and provide accurate resolutions.
Manage end-to-end case workflows.
Document customer requests and track case status.
Close tickets according to service-level and quality requirements.
Use MS Excel to analyze service data.
Identify patterns and recurring payer-related issues.
Prepare structured reports for operational decision-making.
Coordinate with internal operations and support teams.
Maintain accurate customer and payer information.
Follow escalation procedures for unresolved or high-impact cases.
Detailed Eligibility Criteria
2–4 years of customer service experience.
Direct exposure to payer-related processes.
Knowledge of payer terminology and documentation.
Strong MS Excel skills.
Good communication and active listening abilities.
Strong problem-solving skills.
Ability to work independently in a remote environment.
Stable internet connectivity and a suitable home-office setup.
Ability to adapt to process and guideline changes.
Preferably, experience in BPO or shared-service environments.
Experience handling international or complex payer accounts is preferred.
Recruitment & Selection Process
Online application
Recruiter interaction
Interview with the hiring team
Skills/technical assessment, if applicable
Client interview, if required
Final selection
Documents Required at Interview / Joining
Updated Resume / CV
Government-issued ID Proof
Educational Certificates
Experience / Employment Proof
Previous Salary Slips, if required
PAN Card
Aadhaar Card
Bank Account Details
Passport-size Photograph
Relevant Customer Service / Excel Certification, if available
Official Application Process
Interested candidates meeting the criteria should submit their application directly through the official recruitment portal of Cognizant.
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Frequently Asked Questions (FAQs)
Yes. Cognizant officially lists the work model as Work From Home.
The listed location is Bangalore, Karnataka, India, with a Work From Home model.
Candidates should have 2–4 years of customer service experience, preferably with direct exposure to payer-related processes.
