PhonePe Hiring Service Cluster Manager Job| Best Opportunity

  • Position Title: Service Cluster Manager
  • Salary: Not Disclosed 
  • Location: Bengaluru 
  • Company: PhonePe
  • Qualification: Any Graduate
  • Experience: 2 – 7 years

ABOUT PHONEPE

PhonePe is a leading Indian digital bills platform, supplying a huge range of monetary services together with money transfers, bill payments, and insurance. Founded in 2015 via Sameer Nigam, Rahul Chari, and Burzin Engineer, PhonePe leverages UPI (Unified Payments Interface) to facilitate speedy and steady transactions throughout quite a few structures. The corporation has improved its offerings to consist of gold investments, mutual finances, and economic offerings, making it a complete solution for personal finance. With thousands and thousands of users across India, 

PhonePe has emerged as one of the top players in the virtual price space, known for its person-friendly interface and reliable carrier. Headquartered in Bangalore, the enterprise is subsidized via major investors like Flipkart and Walmart, persevering to innovate and develop inside the rapidly evolving fintech panorama.

PhonePe Hiring Service Cluster Manager Job| Best Opportunity

Job Description: Service Cluster Manager

Overview:

The Service Cluster Manager is responsible for overseeing the operational performance, service fine, and profitability of a group of provider gadgets or branches within a delegated geographic vicinity, known as a provider cluster. This role guarantees the consistent shipping of outstanding offerings, the success of overall performance objectives, and the upkeep of operational standards. The Service Cluster Manager performs a vital leadership position in using commercial enterprise increase, implementing operational strategies, and dealing with day-to-day operations for all devices within the cluster.

Key Responsibilities:

Operational Leadership:

  • Supervise and manipulate the day-to-day sports of carrier units in the cluster.
  • Ensure compliance with operational tactics, rules, and industry regulations.
  • Oversee the planning, scheduling, and allocation of sources to meet service needs.
  • Develop and implement strategies to optimize provider delivery and improve operational performance.

Team Management and Development:

  • Lead, motivate, and manage carrier teams across a couple of locations inside the cluster.
  • Conduct regular overall performance opinions and provide comments to the body of workers members.
  • Identify education desires and offer help for the development of team participants.
  • Foster wonderful work surroundings focused on collaboration, client delight, and continuous development.

Customer Service and Satisfaction:

  • Ensure the transport of first-rate services that meet client expectations and organization requirements.
  • Address and solve patron lawsuits or troubles in a timely and effective way.
  • Work closely with the customer service team to put in force projects aimed at improving the patron revel in.

Financial Management:

  • Monitor and manipulate running budgets to ensure economic objectives are met.
  • Analyze financial reviews to become aware of regions for fee financial savings and method improvements.
  • Contribute to pricing strategies and promotional activities to pressure revenue and profitability.

Performance Monitoring and Reporting:

  • Set and song overall performance metrics for service fine, operational performance, and financial performance.
  • Regularly record key performance signs (KPIs) to senior control.
  • Use facts and analytics to make knowledgeable choices and implement corrective actions in which essential.

Strategic Planning:

  • Collaborate with regional and senior management to set long-term goals and objectives for the provider cluster.
  • Contribute to the improvement of the overall enterprise strategy and provider enlargement plans.
  • Identify boom opportunities in the cluster and increase techniques to seize market percentage.

Compliance and Risk Management:

  • Ensure all provider devices follow employer regulations, prison requirements, and industry requirements.
  • Implement fitness and safety methods and ensure place of job protection protocols are accompanied.
  • Mitigate risks via proactive management and contingency planning.

PhonePe Hiring Service Cluster Manager Job| Best Opportunity

Qualifications:

  1. Bachelor’s degree in Business Administration, Operations Management, or related subject (desired).
  2. Minimum of 5 years of revel in inreercont or a similar role, with at least 2 years in a management sentential.
  3. Strong understanding of operational methods, provider delivery standards, and financial control.
  4. Excellent leadership, verbal exchange, and interpersonal talents.
  5. Ability to research complex records and make facts-pushed selections.
  6. Proficiency in Microsoft Office Suite and provider control software.

Work Environment:

  • This function calls for travel within the distinctive carrier cluster to oversee operations at numerous locations.
  • Must be able to work below strain and adapt to changing commercial enterprise wishes.

Equal Opportunity Employer:

  • [Insert company name] is an identical opportunity enterprise and values range in its staff.

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