Sutherland Hiring Senior Collection Executive for a remote role, open to freshers with a commencement diploma. The Position includes managing accounts, making collection calls (outbound/inbound), and making sure well-timed payments. Key responsibilities include tracking receivables, resolving billing troubles, coordinating with internal teams, and adhering to compliance requirements. Strong communique talents are important, with experience in collections or international voice techniques being a plus. The role offers opportunities for professional growth, studying, and development. It is a full-time, everlasting role with competitive repayment and bendy work surroundings. Apply now to enroll in a worldwide chief in digital transformation.
- Job Title: Senior Collection Executive
- Company: Sutherland
- Location: Remote (Hiring workplace located in Chennai)
- Salary: 2.25 – 5 Lacs P.A.
- Qualifications: Bachelors Degree
- Experience: 0 -5 years
- Job Type: Full Time
About Sutherland:
Sutherland is a worldwide chief in revel-in-led virtual transformation, devoted to handing over first-rate purchaser reviews. For over 35 years, the employer has been at the vanguard of combining human-focused design with modern-day technologies like synthetic intelligence (AI), cognitive generation, and automation. Sutherland makes a specialty of developing digitally greater, human-driven solutions that elevate the logo revealing for its clients.
The agency operates across a couple of industries, such as healthcare, finance, retail, telecommunications, and generation, imparting tailored services that span from customer service to lower back-workplace operations. With a sturdy emphasis on innovation, Sutherland integrates information analytics, automation, and system learning into its processes to enhance performance and power measurable effects for customers. This method no longer allows businesses to optimize their operations however also creates an surroundings where patron pleasure is paramount.
Sutherland operates on an international scale, with teams placed across the Americas, Europe, Asia, and the past. It prides itself on having diverse and inclusive painting surroundings that foster collaboration and teamwork. Its team of workers is thought of as being especially skilled, customer-centric, and devoted to turning in the fine feasible carrier.
The agency’s mission is to accelerate growth for customers via enhancing each the worker and purchaser revel in. It values a subculture of non-stop improvement, actively engaging in learning and improvement programs for its personnel. Sutherland is devoted to social obligation, with various initiatives aimed at promoting variety, sustainability, and community engagement.
At the core of Sutherland’s philosophy is One Sutherland, a global community of professionals who work seamlessly and collectively to reap shared desires. With a consumer-first method and a focal point on long-term relationships, Sutherland is still a relied-on associate in driving business success via progressive digital answers.
Senior Collection Executive Job Description:
The Senior Collection Executive at Sutherland is accountable for coping with accounts, making collection calls (outbound/inbound), and ensuring timely fee series. Key obligations include monitoring receivables, escalating non-payments, resolving billing problems, and preserving everyday trackers. The role involves coordinating with inner teams, coping with patron inquiries, and adhering to compliance standards. Freshers with a commencement degree and good conversation abilities are encouraged to use. Experience in collections or worldwide voice strategies is a plus. The position is full-time and far-flung, imparting opportunities for getting to know and manner development. Candidates will also assist with audits and system documentation.
Senior Collection Executive Job Responsibilities:
1. Review Accounts: Review open debts using the teach-daily Ageing record.
2. Account Management:
- Monitor and preserve assigned money owed.
- Make collection calls (outbound/inbound) professionally.
- Perform account changes and customer reconciliations.
3. Payment Collection:
- Collect consumer bills in line with due dates.
- Follow up well-time on payment preparations.
4. Receivables Management:
- Ensure that receivables are amassed promptly.
- Monitor client payment activity.
5. Escalation of Non-Payment: Escalate cases of non-fee or no reaction promptly.
6. Customer Service:
- Provide customer support for sending statements, processing refunds, and resolving customer billing problems.
- Apply excellent customer service practices to remedy troubles in a well-timed manner.
7. Account Delinquency Resolution:
- Identify issues leading to account delinquency.
- Discuss these problems with clients and strengthen to clients while wished.
8 . Assist with Account Cleanup: Assist with the cleanup of unapplied credits (UCs) and short-paid invoices.
9. Send Dunning Letters: Send letters to clients for the charge of delinquent bills.
10. Coordination with Internal Teams:
- Regular communique with income/operations departments regarding patron money owed.
- Ensure well-timed follow-up with appropriate groups.
11.Daily/Weekly Trackers: Maintain everyday/weekly trackers and perform self-great tests.
12. Compliance and Control Adherence: Ensure adherence to manipulation, compliance, and preferred working techniques (SOP).
Key Skills Required:
- Accounts Receivable
- AR Collections
- Collections Process
- International Voice Process
- O2C (Order to Cash)
- UK Collection
- B2B Collection
- Payment Collection
- Debt Collection
- Corporate Collection
- Credit Collection
- Cash Applications
Job Requirements:
Education:
- Graduation (preferably B.Com in any specialization)
- Graduation is mandatory.
Skills:
- Strong verbal and written verbal exchange capabilities.
- Experience in global voice techniques is desirable.
- Good expertise in collections and receivables control.
- Familiarity with AR (money owed receivable) collections, debt restoration, and purchaser billing.
Experience:
- Freshers are welcome to apply (0 to 5 years of revel in).
- The previous revel in a collections or customer support role can be an introduced gain.
Contact Information:
Recruiter: Abinaya Manoharan
Email: Abinaya.Manoharan@Sutherlandglobal.Com
Phone: 9791385843
Working Environment:
The running surroundings at Sutherland are dynamic, inclusive, and collaborative, with strong attention to teamwork and expert development. Employees are encouraged to percentage ideas, improve procedures, and continuously examine through numerous education packages. Sutherland fosters a diverse tradition wherein exceptional views are valued, promoting an open and respectful ecosystem. The corporation supports work-existence balance, supplying bendy work options, together with far-flung work possibilities. Employees are empowered to take initiative at the same time as being supported by way of a group-orientated shape. With a focus on innovation and increase, Sutherland creates motivating surroundings in which employees can thrive and be successful.
Senior Collection Executive Benefits:
- Global Exposure: Opportunity to work with customers from various industries internationally.
- Career Growth: Continuous mastering and development packages to enhance skills.
- Work-Life Balance: Flexible work options, including far-off painting possibilities.
- Inclusive Culture: Diverse and inclusive work environment with a focus on teamwork.
- Health & Wellness: Access to health blessings and wellbeing applications for employees.
- Employee Recognition: Regular recognition for performance and contributions.
- Competitive Salary: Attractive repayment packages with overall performance-primarily based incentives.
- Job Stability: Long-time period career opportunities with a solid and developing enterprise.
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Hello sir, I am fresher. Good communication skill