Sutherland is Hiring a Customer Service Associate to join its Mumbai place of work. This function is designed for people with an ardor for customer service and strong communication abilties. Responsibilities consist of managing inbound calls, offering resolutions, and keeping purchaser satisfaction. Candidates need to be open tonight-timee shifts and rotational painting schedules. The business enterprise offers attractive sales packages, typical performance-based incentives, and additional perks that include medical insurance, twist-of-fate coverage, and tour allowances. If you are seeking out a worthwhile profession in customer support, practice for the Customer Service Associate Job in Mumbai these days.
- Job Description: Customer Service Associate Job in Mumbai
- Role: Customer Service Associate
- Company: Sutherland
- Experience: 0 – 2 years
- Salary: 2.75-4.75 Lacs P.A.
- Location: Thane, Navi Mumbai
Customer Service Associate Job in Mumbai
Sutherland, an international chief in company process outsourcing, is hiring Customer Service Associates for its Mumbai workplace. This function involves dealing with inbound customer inquiries, supplying resolutions, and keeping a powerful date with clients. Candidates ought to be ready for night-time shifts and rotational schedules. If you have brilliant conversation talents and an ardor for customer support, that is the right possibility. The company gives ordinary overall performance incentives, tour allowances, scientific medical health insurance, and additional. Don’t leave out the risk of being a part of Sutherland’s dynamic crew. Apply now for the Customer Service Associate Job in Mumbai.
About Company
Sutherland is a main international business organization manner outsourcing (BPO) agency with a sturdy presence in India. Established over 35 years ago, Sutherland specializes in providing customer support, technical manuals, and again-place of business solutions to customers all through various industries. The company makes a specialty of innovation, leveraging artificial intelligence and automation to supply excellent client reports. With a team of workers of over 40,000 employees worldwide, Sutherland is dedicated to fostering a pleasing and inclusive painting way of existence. Employees benefit from entire schooling programs, career development opportunities, and aggressive sales programs. Sutherland’swillpower too excele makes it a preferred company for aspiring customer support professionals.
Roles of a Customer Service Associate:
Handling inbound calls and addressing consumer queries efficiently.
Providing accurate records and resolutions to customers in a nicely timed manner.
Resolving services or product issues and supplying technical help.
Maintaining satisfactory consumer relationships through extraordinary providers.
Collaborating with colleagues to enhance strategies and beautify the purchaser revel in.
Responsibilities:
Manage customer inquiries with professionalism and staying energy.
Ensure customer troubles are resolved successfully and within the stipulated time.
Maintain correct client data and replace the system regularly.
Provide ongoing support and steerage to customers regarding products and services.
Work in coordination with group individuals to enhance the dual provider.
Education and Qualifications:
Minimum qualification: HSC (Higher Secondary Certificate) with high-quality communique capabilities.
Graduate freshers are recommended to use.
Candidates currently pursuing research are not eligible for this role.
Must be open to operating in rotational shifts, together with night-time shifts.
Prior customer service revel (0-6 months) is a plus but no longer obligatory.
Skills Required:
Excellent verbal and written verbal exchange competencies.
Strong problem-fixing skills and attention to element.
Ability to multitask and prioritize workload efficaciously.
Positivmindsetet with a purchaser-centric technique.
Ability to paint independently and collaboratively in a quick-paced environment.
Benefits at Sutherland:
Competitive Salary & Incentives: Employees get preserve of a strong revenue package to cope with performance-based total bonuses and quarterly incentives.
Comprehensive Medical & Accident Insurance: Sutherland gives health insurance and atwist of destiny insurance to ensure sursureployeesare are properly being.
Career Growth Opportunities: The commercial enterprise organization offers training applications and professional advancement opportunities for professional improvement.
Work-Life Balance: Employees experience flexible work arrangements, including rotational shifts and work-from-domestic options wherein relevant.
Travel & Overtime Benefits: Sutherland provides travel allowances and time past law bonuses for employees running nighttime shifts and prolonged hours.
Conclusion
Sutherland is presently hiring for the position of Customer Service Associate Job in Mumbai. This feature is good for those who are dynamic, hardworking, and have terrific communication abilties. If you’re based in Navi Mumbai and inside the specific adventure boundaries, this opportunity suits you. Sutherland offers an aggressive salary package deal, beneficial incentives, and strong advantages to ensure employee delight. If you’re prepared to complain in quick-paced surroundings with a 24/7 rotational shift, examine nowadays and kick-start your profession as a Customer Service Associate.
Click Here to Apply NowÂ
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