Sutherland Mega Walk-in-Drive is hiring freshers and experienced candidates for International Voice Support roles! Join their team on the Mega Walk-in Drive on 28th April, from 9:30 AM to at least 1:30 PM, at Shriram Gateway Office IT Park, Perungalathur, Chennai. Candidates have to have wonderful communication abilties, a passion for customer support, and be inclined to paintings night shift rotational shifts. Freshers or people with up to 2 years of experience are welcome. Attractive profits with incentives provided.
Sutherland Mega Walk-in-Drive Description:
- Job Title: International Voice Support
- Salary: Not Disclosed
- Location: Chennai( Tambaram, Perungalathur )
- Qualifications: Graduation Not Required
- Experience: 0 – 2 years
- Job Type: Full Time
About Sutherland:
Sutherland is a globally recognized chief revenue-led digital transformation services. With a presence in over 19 international locations and a strong team of talented people, Sutherland specializes in delivering human-centric digital solutions. The employer blends a human-centered format with real-time analytics, AI, cognitive technology, and automation to create exceptional logo reviews.
Founded that allows you to make digital interactions human, Sutherland supports corporations at some stage in severa industries which include healthcare, banking, insurance, generation, and retail. With a dedication to innovation and excellence, Sutherland remains a top choice for each glowing graduate and skilled expert.
Sutherland Mega Walk-in-Drive Job Description:
At Sutherland, the Technical Support Representative performs a vital function in ensuring customer pride. You may be the number one point of contact for clients, providing real-time answers and assistance via voice channels. This function is right for applicants who’re passionate about customer support, very own robust communication abilities, and are willing to paintings night shifts.
Sutherland Mega Walk-in-Drive Key Responsibilities:
- Handle Inbound Customer Calls: Provide technical help to worldwide clients through the voice method.
- Troubleshoot and Resolve Issues: Diagnose patron issues and provide powerful solutions directly.
- Document Customer Interactions: Accurately record the nature of the selection and movements taken for every client interaction.
- Maintain High-Quality Service Standards: Deliver regular, professional, and empathetic customer support.
- Meet Performance Metrics: Achieve goals associated with call, greatcustomerr delight, and response time.
- Follow Company Policies and Procedures: Adhere to internal hints, safety protocols, and operational necessities.
- Collaborate with Team Members: Work efficiently with colleagues and executives to solve complicated troubles.
- Stay Updated on Product Knowledge: Continuously look at new merchandise, services, and updates to help clients better.
- Manage Shift Timings: flexible with paintings in night shifts and at some stage in rotational week-offs.
- Enhance Customer Satisfaction: Go the extra mile to make certain clients have a splendid provider experience.
Sutherland Mega Walk-in-Drive Qualification & Experience Required:
Education:
- High School Diploma
- OR Graduate (Any Stream)
- Graduation is NOT compulsory!
Experience:
- Freshers are welcome!
- 1-2 years of experience in customer service (voice channel) is an added benefit.
Skills Required:
- Excellent verbal and written communication skills in English.
- Strong articulation abilities with a bright and curious mindset.
- Passion for delivering first-rate customer support.
- Ability to work under pressure and clear up consumer problems efficiently.
- Willingness to work in night time time shifts with rotational offs.
Personality Traits:
- A proactive learner.
- Highly adaptable to a dynamic and rapid-paced environment.
- Ability to empathize and be patient with clients.
What Sutherland Offers:
- Attractive Salary Package: Competitive pay structure alongside average overall performance-based incentives.
- Career Growth Opportunities: Excellent scope for promotions and internal career improvement.
- Professional Development: Gain hands-on experience in an international work environment.
- Dynamic Work Environment: Work with global clients and several teams.
Why Choose Sutherland?
1. Global Exposure: Sutherland’s consumers consist of Fortune 500 businesses. Working here gives you international exposure and a precious global enjoy.
2. Comprehensive Training: Sutherland ensures that all new hires undergo professional schooling training, empowering you with all of the abilities and knowledge needed to excel.
3. Employee-Centric Culture: The agency promotes work-life balance, worker well-being, and offers various engagement applications to keep the place of business lively and dynamic.
4. Inclusive and Diverse WoWorkforceherland champions range and inclusion. No rely your historic past, you may discover a welcoming and supportive environment.
5. Recognition and Reward: Exceptional performers are regularly diagnosed and rewarded through awards ,incentives, and internal growth possibilities.
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