Sutherland Walk-In Job Recruitment For Freshers| Apply

Sutherland Walk-In Job Recruitment For Freshers:

If you’re trying to take your profession to the next degree and are obsessed with customer support, Sutherland Global Services has an exquisite opportunity for you! With their current walk-in recruitment power, they are actively looking for applicants to fill the role of an International Voice Process Executive. This could be your chance to join one of the main global outsourcing organizations with a strong presence in Hyderabad.

• Job Title: International Voice Process Executive
• Salary: Not Disclosed 
• Location: Hyderabad 
• Company: Sutherland
• Qualifications: Graduation Not Required 
• Experience: 1 – 2 years

ABOUT SUTHERLAND 

Sutherland is an international virtual transformation and business process outsourcing (BPO) employer, founded in 1986 and situated in Rochester, New York. With a presence in over 20 countries and more than 38,000 experts, Sutherland offers awesome patron reports for leading manufacturers throughout industries which including generation, healthcare, banking, retail, and telecom. The business enterprise combines deep procedural know-how with superior technology like AI and automation to pressure efficiency and innovation. Sutherland is devoted to creating value for its clients and personnel through continuous learning, career improvement, and a strong awareness of delivering excellent, human-centric answers.

Job Overview:

The International Voice Process Executive at Sutherland will deal with inbound and outbound calls for global customers, addressing queries, resolving troubles, and ensuring satisfaction. This role calls for first-rate English communication capabilities, a consumer-centric attitude, and the capability to work in a fast-paced environment. Candidates ought to be adaptable, expert, and capable of multitasking correctly. Prior experience in customer support is favored, but freshers are also welcome. The function gives education, overall performance-primarily based boom, and an opportunity to paintings in a dynamic team environment.

Why Sutherland?

Sutherland Global Services is a famend name in the outsourcing enterprise, providing awesome commercial enterprise offerings to customers across diverse industries. Their reputation for splendid customer service, employee improvement, and a wonderful work lifestyle makes them a favored choice for both freshers and skilled experts alike. Sutherland offers ample possibilities for growth and skill enhancement, making it an amazing location for individuals to construct a rewarding career.

Job Responsibilities:

Here’s a breakdown of the important duties for this function:

Handling Customer Queries

• You will act as the first factor of contact for clients, helping them with inquiries, resolving issues, and offering facts approximately services or products.

Effective Communication

• Since the function entails interacting with global clients, clear and expert communique in English is important. You should be capable of bring records concisely, both in speaking and writing.

Problem Solving

• You’ll be liable for identifying customer troubles, understanding their concerns, and supplying effective answers. Critical questioning and a solution-oriented approach may be key to fulfillment on this role.

Service Excellence

• Maintaining excessive standards of provider great and ensuring patron satisfaction might be crucial to your function. You will want to meet overall performance objectives and adhere to provider stage agreements (SLAs).

Team Collaboration

• While the activity involves individual interplay with customers, you may be a part of a crew that works in the direction of achieving collective targets and resolving complicated purchaser issues together.

Documentation and Reporting

• You may additionally need to preserve facts of purchaser interactions, proceedings, and feedback in an organized way. This also consists of reporting any unresolved issues for your supervisors for further escalation.

Key Skills Required:

To be considered for this International Voice Process Executive function at Sutherland, you should possess positive skills and attributes that can be critical to the process:

Fluent English Communication

• One of the maximum vital qualifications for the International Voice Process Executive position is strong conversational abilties in English, both verbal and written. Since you’ll be interacting with international customers, your capability to talk clearly and optimistically is vital.

Problem-Solving Skills

• An eager eye for detail and the capacity to remedy client problems fast and successfully will make you an asset to the team.

Multitasking Abilities

• Being capable of handle more than one responsibilities at once whilst retaining a excessive stage of customer service is vital for this function.

Positive Attitude

• A customer service role needs persistence and a friendly attitude. A high quality mindset helps in retaining professionalism, even when handling tough clients.

Adaptability

• The outsourcing enterprise is dynamic, and a hit candidate ought to be able to adapt fast to adjustments in approaches, rules, or customer desires.

Team Player

• Working successfully with a crew is vital, even though you’ll be dealing with clients independently. Collaboration enables streamlined trouble-fixing approaches and improves carrier performance.

Knowledge of Basic Computer Applications

• Basic know-how of laptop operations, along with skillability in MS Office, might be beneficial for performing everyday responsibilities like documentation and customer service.

Qualifications and Experience:

• Educational Qualification: A minimum of twelfth grade or a graduate in any subject. A diploma isn’t mandatory, but it’s miles preferred.
• Experience: The process is appropriate for people with 1-2 years of revel in in voice or non-voice methods, however freshers also are welcome to use. Prior enjoy in an international name middle or customer service is a plus, but not mandatory.
• Language Proficiency: Fluency in English with a superb command of written and verbal conversation.

Why Attend the Walk-In Interview?

Immediate Hiring

• The Sutherland Walk-In Job Recruitment offers applicants the opportunity to secure a position immediately if selected. Walk-in interviews can help you meet the hiring managers face-to-face and show your talents on the spot.

No Prior Appointment Required

• Unlike scheduled interviews, you don’t want to make an appointment. Simply walk into the venue between the given times and apply at once for the position.

Excellent Career Growth

• Joining Sutherland manner becoming a member of a corporation that fosters career improvement. With the right talents and mind-set, you can assume continuous increase to your role and possibilities for promotions.

Training and Development

• Sutherland believes in equipping its employees with the important talents and understanding to excel of their roles. You’ll undergo comprehensive training that prepares you for the demanding situations of the International Voice Process.

Click Here to Apply Online 

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