Tag Archives: Wipro Hiring Customer Support Associate

Wipro Hiring Customer Support Associate in Pune | New Vacancy

December 29, 2024 Poonam kaur 1 Comment

Wipro Hiring Customer Support Associate of touch for customers, addressing queries, troubleshooting troubles, and presenting assistance with products and services. Their primary responsibility is to remedy patron worries effectively through various communication channels, together with phone, email, and chat.

In addition to managing purchaser inquiries, friends are answerable for documenting interactions, monitoring unresolved issues, and escalating problems to higher help teams whilst vital. They gather feedback from clients, supporting the company perceive areas for improvement and beautify the overall provider revel in.

A Wipro Hiring Customer Support Associate ought to have sturdy communique and problem-solving abilities. They want to have a simple understanding of the employer’s products and services, in addition to proficiency in customer dating management (CRM) equipment. By adhering to organization protocols and managing a couple of purchaser requests concurrently, they contribute to a nice consumer enjoyment and help make stronger Wipro’s reputation as a high-quality carrier

Job Title: Customer Support Associate
Location: Pune( Hinjewadi Phase 2, Hinjewadi, Hinjewadi Phase
Reports to: Customer Service Manager
Salary Range: 30k – 60k annually (depending on experience and qualification
Candidates should stay within 28 Kms from Hinjewadi Phase 2
If interested then send your CV to this number – 7449988960
Skills and Qualifications for a Customer Support Associate at Wipro:

Job Description: Wipro Hiring Customer Support Associate

Wipro is looking for a Wipro Hiring Customer Support Associate to enroll in our dynamic crew. In this position, you’ll be the primary factor of touch for customers, addressing queries, troubleshooting troubles, and offering top-tier service through phone, email, and chat. As an important part of Wipro’s customer support group, your duties encompass resolving patron worries, documenting interactions, and escalating unresolved troubles to ensure fast resolution.

Key qualifications for this position encompass tremendous communique abilities, a trouble-fixing attitude, and talent in using purchaser relationship management (CRM) tools. You will paint in quick-paced surroundings, ensuring client satisfaction by adhering to corporation protocols and delivering well-timed answers.

Wipro, a major international IT, consulting, and enterprise organization approach services agency, is hiring enthusiastic and purchaser-focused human beings for the function of Customer Support Associate. This is an extraordinary possibility to enroll in a dynamic agency and develop your profession in customer support.

Key Responsibilities:

Handle customer inquiries via calls, emails, or chat, ensuring satisfactory enjoyment.
Resolve consumer court cases correctly and offer properly timed answers.
Maintain correct statistics of interactions and study up as desired.
Collaborate with internal organizations to ensure customer delight.

Requirements:

Graduate in any area (Freshers are welcome).
Excellent conversation skills in English (more languages are a plus).
Strong problem-solving and interpersonal abilities.
Willingness to paintings in shifts, which encompass nights and weekends.

If you’re captivated by customer support and keen to assist clients get the maximum from Wipro’s services, we invite you to apply for this worthwhile position

To succeed as a Wipro Hiring Customer Support Associate, applicants must have strong communication and interpersonal abilities. Clear and effective verbal and written communication is critical for successfully resolving client queries. A trouble-fixing attitude is critical, as friends need to troubleshoot customer issues and offer timely answers to client queries successfully.

A trouble-fixing attitude is critical, as friends need to troubleshoot customer issues and offer timely answers. issues and offer timely answers to client queries successfully. A trouble-fixing attitude is critical, as friends need to troubleshoot customer issues and offer timely answers.

PFB the specifications :

Undergraduate/Graduate can apply (No MBA/Civil/Mech)
Candidates should have excellent communication skills.
US process – Rotational Shifts (REGULAR night shifts)
5 Days WFO, Rotationally 2 days off in a week
One-way cab facility (within 28 Kms from Hinjewadi Phase 2

Candidates have to be gifted in the use of client dating control (CRM) tools to report and track interactions. Basic technical expertise in the enterprise’s products and services is needed to help clients effectively. Strong organizational and time control skills are critical for dealing with more than one inquiry simultaneously whilst adhering to employer protocols.

A high faculty diploma or equivalent is typically required, although a college degree is preferred. Prior experience in customer service or a related field (1-2 years) is fantastic. Wipro values candidates who are empathetic, adaptable, and capable of operating in fast-paced surroundings, making sure consumer satisfaction always

Key Responsibilities: Wipro Hiring Customer Support Associate

Respond to Customer Queries: Assist clients with questions associated with employer services or products, such as product utilization, billing inquiries, and troubleshooting.

Issue Resolution: Handle patron court cases and offer appropriate answers to ensure customer satisfaction.
Escalate Issues: If unable to clear up a problem, boost it to the precise department or supervisor.
Follow-Up: Track unresolved issues and comply with customers to make satisfactory resolutions.
Maintain Records: Document purchaser interactions, problems, and resolutions in the agency’s CRM system.
Feedback Collection: Gather patron remarks to help enhance the employer’s services or product

What is the Highest Salary for a Customer Service Associate?

The earnings for customer support friends can vary extensively, but what’s the very best income someone can count on? While entry-stage positions may offer moderate pay, experienced customer service specialists, especially those in specialized industries, can earn notably more.

Salary Range for Customer Service Associates

Entry-Level Salaries: Entry-level customer support pals commonly earn between $25,000 and $35,000 yearly.
Mid-Level Salaries: With some years of experience, salaries can vary between $35,000 and $50,000 according to year.
Senior-Level Salaries: Senior customer support friends or crew leaders may also earn between $50,000 and $75,000 yearly.
Highest Salaries: In top-tier agencies or industries inclusive of technology and finance, customer support pals with giant enjoy and specialized talents can earn over $75,000 yearly. These earnings may additionally increase in addition for folks who transition into management or government roles inside customer support departments

Click Here to Apply Now

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Wipro Hiring for Customer Service Associate | Best Opportunities

December 25, 2024 Sameera Leave a comment

Wipro is one of India’s vital IT and consulting agencies, seeking talented people to join its group as Customer Service Associates. This opportunity is brilliant for glowing graduates or people with up to two years of enjoyment in customer service.

If you’re obsessed with delivering extraordinary consumer reports and seeking a robust profession in a prestigious company, this is your risk!

About Wipro

Wipro Limited is a global chief in IT, consulting, and employer technique offerings. With a willpower for innovation and excellence, Wipro gives solutions at some point for diverse domain names and industries. The employer prides itself on fostering dynamic artwork surroundings and nurturing data. As part of their boom, Wipro is hiring Customer Service Associates to beautify their customer service operations.

Wipro Limited is an international chief in records era, consulting, and commercial enterprise method services. Founded in 1945 and situated in Bangalore, India, Wipro has grown into one of the world’s biggest IT offerings corporations

Job Description

Position: Customer Service Associate
Role: Voice / Blended – Other
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Educational: Any Graduate
Experience Required: 0 – 2 years
Salary: ₹2.25 – 3.5 Lacs P.A.

Openings: 50

While a particular diploma isn’t required, a graduate degree is probably desired. The popularity is more to your functionality to cope with purchaser interactions correctly and contribute to the institution’s achievement.

If you are an enthusiastic man or woman prepared to start or expand your career as a Customer Service Associate, this feature might be first-rate for you. The function gives an entire-time, everlasting position in a colorful BPO surrounding in which you can have the possibility to grow and make a first-rate impact.

About Customer Service Associate

A Customer Service Associate (CSA) is a professional responsible for interacting with customers to address their inquiries, resolve issues, and provide information about products or services. This role is crucial in maintaining positive customer relationships and ensuring customer satisfaction. CSAs can work in various industries, including retail, telecommunications, banking, healthcare, and technology, among others.

Roles and Responsibilities of Customer Service Associate:

Customer Service Associates (CSAs) are chargeable for imparting tremendous assist to customers and addressing their desires successfully

Handle Customer Queries: As a Customer Service Associate, your primary function may be to address patron queries through numerous communication channels which include email, chat, and superb blended strategies. You will need to ensure that each interplay is controlled effectively and professionally, offering nicely timed and correct responses
Develop Strong Relationships: Building and nurturing sturdy relationships with customers is critical. You will need to learn powerful problem-solving techniques to address consumer issues and ensure a brilliant revel. Your capability to connect to clients and deal with their needs may be key to your success in this function.
Manage Multiple Tasks: The position needs wonderful time management abilities as you’ll be required to address more than one responsibility concurrently. Balancing several obligations even as maintaining a satisfactory provider is vital.
Resolve Issues Promptly: The quick and powerful decision of patron issues is an essential detail of this role. You might be predicted to address and treat queries and court times in a properly timed way, ensuring customer pleasure and retention.
Provide Excellent Communication: Effective conversation is at the heart of customer service. You should very very own awesome verbal and written conversation skills with an unbiased accessory. This ensures that your interactions are smooth and professional, enhancing the overall purchaser experience.
Understand Company Products and Services: A deep knowledge of Wipro’s merchandise, services, and pointers is essential. These statistics will let you offer correct facts and guide customers, assisting them in making informed choices and resolving their queries successfully

Key Skills Required

Customer Support: A historic beyond in customer service, even though constrained, is treasured. Experience in managing purchaser interactions and data their desires can be beneficial.
Excellent Communication in English: Proficiency in English with an unbiased accessory is vital. Clear communique ensures that customers achieve correct facts and help.
Blended Process: Ability to govern each voice and chat technique efficiently. Experience or willingness to paint in a combined system of surroundings is desired.
Time Management: Effective time control abilities are essential to juggle multiple obligations and provide nicely timed resolutions.
Solving Queries: Strong problem-solving skills are vital for addressing client concerns and finding suitable answers.
Chat Support: Experience or familiarity with chat help may be notable, as it’s miles a key part of the characteristic.
Customer Management: Skills in dealing with purchaser relationships and maintaining immoderate issuer requirements are crucial.

Benefits of Being a Customer Service Associate:

1. Competitive Salary: Often includes base earnings with potential performance bonuses.

Health and Wellness Benefits: Medical, dental, and imaginative and prescient coverage to make sure personnel’ properly-being

2. Retirement Plans: Contributions to retirement monetary financial savings plans like 401(okay) or pension schemes

3. Paid Time Off Vacation days, unwell go away, and private days to preserve artwork-existence balance.

4. Professional Development: Opportunities for education and professional development within the organization.

5. Flexible Working Hours: Some positions provide flexible schedules or a ways-f flung artwork alternatives.

6. Employee Discounts: Discounts on enterprise organization services or products, if applicable.

How to apply

If you’re interested in this exciting possibility, supply your CV to navjot.Kumar@wipro.Com. Ensure your resume highlights relevant revelations and capabilities that align with the system description.

Why Choose Wipro?

Wipro gives greater than the most effective way; it offers a platform for boom and development. Working with the Wipro technique is part of a severe and inclusive environment in which your contributions are valued. The organization is dedicated to worker delight and professional development, making it a superb desire for everybody in search of constructing a successful profession in customer support.

Final Thoughts

This is a fantastic possibility for anyone seeking to begin or enhance their profession in customer support with an awesome agency. With aggressive repayment, supportive artwork surroundings, and numerous opportunities for increase, Wipro is the location to be. If you’re enthusiastic about customer service and meet the qualifications, don’t hesitate to apply!

Apply now by sending your CV to navjot.Kumar@wipro.Com and take the first step in the direction of a worthwhile career with Wipro.

Click here to Apply now

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