Wipro Hiring Customer Support Associate in Pune | New Vacancy

Wipro Hiring Customer Support Associate of touch for customers, addressing queries, troubleshooting troubles, and presenting assistance with products and services. Their primary responsibility is to remedy patron worries effectively through various communication channels, together with phone, email, and chat.

In addition to managing purchaser inquiries, friends are answerable for documenting interactions, monitoring unresolved issues, and escalating problems to higher help teams whilst vital. They gather feedback from clients, supporting the company perceive areas for improvement and beautify the overall provider revel in.

A Wipro Hiring Customer Support Associate ought to have sturdy communique and problem-solving abilities. They want to have a simple understanding of the employer’s products and services, in addition to proficiency in customer dating management (CRM) equipment. By adhering to organization protocols and managing a couple of purchaser requests concurrently, they contribute to a nice consumer enjoyment and help make stronger Wipro’s reputation as a high-quality carrier

• Job Title: Customer Support Associate
• Location: Pune( Hinjewadi Phase 2, Hinjewadi, Hinjewadi Phase 
• Reports to: Customer Service Manager
• Salary Range: 30k – 60k annually (depending on experience and qualification
• Candidates should stay within 28 Kms from Hinjewadi Phase 2
• If interested then send your CV to this number – 7449988960
• Skills and Qualifications for a Customer Support Associate at Wipro:

Job Description: Wipro Hiring Customer Support Associate

Wipro is looking for a Wipro Hiring Customer Support Associate to enroll in our dynamic crew. In this position, you’ll be the primary factor of touch for customers, addressing queries, troubleshooting troubles, and offering top-tier service through phone, email, and chat. As an important part of Wipro’s customer support group, your duties encompass resolving patron worries, documenting interactions, and escalating unresolved troubles to ensure fast resolution.

Key qualifications for this position encompass tremendous communique abilities, a trouble-fixing attitude, and talent in using purchaser relationship management (CRM) tools. You will paint in quick-paced surroundings, ensuring client satisfaction by adhering to corporation protocols and delivering well-timed answers.

Wipro, a major international IT, consulting, and enterprise organization approach services agency, is hiring enthusiastic and purchaser-focused human beings for the function of Customer Support Associate. This is an extraordinary possibility to enroll in a dynamic agency and develop your profession in customer support.

Key Responsibilities:

Handle customer inquiries via calls, emails, or chat, ensuring satisfactory enjoyment.
Resolve consumer court cases correctly and offer properly timed answers.
Maintain correct statistics of interactions and study up as desired.
Collaborate with internal organizations to ensure customer delight.

Requirements:

1. Graduate in any area (Freshers are welcome).
2. Excellent conversation skills in English (more languages are a plus).
3. Strong problem-solving and interpersonal abilities.
4. Willingness to paintings in shifts, which encompass nights and weekends.

If you’re captivated by customer support and keen to assist clients get the maximum from Wipro’s services, we invite you to apply for this worthwhile position

To succeed as a Wipro Hiring Customer Support Associate, applicants must have strong communication and interpersonal abilities. Clear and effective verbal and written communication is critical for successfully resolving client queries. A trouble-fixing attitude is critical, as friends need to troubleshoot customer issues and offer timely answers to client queries successfully.

A trouble-fixing attitude is critical, as friends need to troubleshoot customer issues and offer timely answers. issues and offer timely answers to client queries successfully. A trouble-fixing attitude is critical, as friends need to troubleshoot customer issues and offer timely answers.

PFB the specifications :

• Undergraduate/Graduate can apply (No MBA/Civil/Mech)
• Candidates should have excellent communication skills.
• US process – Rotational Shifts (REGULAR night shifts)
• 5 Days WFO, Rotationally 2 days off in a week
• One-way cab facility (within 28 Kms from Hinjewadi Phase 2

Candidates have to be gifted in the use of client dating control (CRM) tools to report and track interactions. Basic technical expertise in the enterprise’s products and services is needed to help clients effectively. Strong organizational and time control skills are critical for dealing with more than one inquiry simultaneously whilst adhering to employer protocols.

A high faculty diploma or equivalent is typically required, although a college degree is preferred. Prior experience in customer service or a related field (1-2 years) is fantastic. Wipro values candidates who are empathetic, adaptable, and capable of operating in fast-paced surroundings, making sure consumer satisfaction always

Key Responsibilities: Wipro Hiring Customer Support Associate 

Respond to Customer Queries: Assist clients with questions associated with employer services or products, such as product utilization, billing inquiries, and troubleshooting.

• Issue Resolution: Handle patron court cases and offer appropriate answers to ensure customer satisfaction.
• Escalate Issues: If unable to clear up a problem, boost it to the precise department or supervisor.
• Follow-Up: Track unresolved issues and comply with customers to make satisfactory resolutions.
• Maintain Records: Document purchaser interactions, problems, and resolutions in the agency’s CRM system.
• Feedback Collection: Gather patron remarks to help enhance the employer’s services or product

What is the Highest Salary for a Customer Service Associate?

The earnings for customer support friends can vary extensively, but what’s the very best income someone can count on? While entry-stage positions may offer moderate pay, experienced customer service specialists, especially those in specialized industries, can earn notably more.

Salary Range for Customer Service Associates

• Entry-Level Salaries: Entry-level customer support pals commonly earn between $25,000 and $35,000 yearly.
• Mid-Level Salaries: With some years of experience, salaries can vary between $35,000 and $50,000 according to year.
• Senior-Level Salaries: Senior customer support friends or crew leaders may also earn between $50,000 and $75,000 yearly.
• Highest Salaries: In top-tier agencies or industries inclusive of technology and finance, customer support pals with giant enjoy and specialized talents can earn over $75,000 yearly. These earnings may additionally increase in addition for folks who transition into management or government roles inside customer support departments

Click Here to Apply Now

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