As a Customer Service Associate at Wipro, you’ll be responsible for providing first-rate help to clients by addressing their inquiries, resolving issues, and making purchasers proud. You will deal with a whole lot of communique channels, including smartphones, e-mail, and chat, supplying active and powerful solutions.
Your position requires robust verbal exchange abilities, empathy, and a patron-first mindset. Additionally, you’ll be expected to report interactions, follow up on unresolved queries, and collaborate with internal groups to enhance service shipping. A successful accomplice is adaptable, proactive, and devoted to preserving a nice customer revel whilst assembly career stage goals.
- Job Title: Customer Service Associate
- Company: Wipro
- Location: Pune (Hinjewadi Phase 2)
- Experience: 0-2 Years
- Salary: ₹ 2.25-3.5 Lacs P.A
- Employment Type: Full Time
- Industry: BPO / Call Centre
- Department: Customer Success, Service & Operations
- Education: Any Graduate
Job Description: Customer Service Associate
As a Customer Service Associate At Wipro, you may be chargeable for offering pinnacle-notch manuals to clients through various communication channels, along with voice, e-mail, and chat. This position requires strong verbal exchange abilities, the capacity to multitask, and a proactive method of solving consumer issues. The characteristic offers a unique mixture of voice-primarily based definite and non-voice (e-mail/chat) techniques, allowing candidates to amplify flexible conversation abilities. With a number one consciousness on client satisfaction, you’ll play a quintessential feature in building and keeping patron relationships, fixing patron problems, and ensuring an effective purchaser revels in.
About Company:
Wipro Limited is a leading international facts generation, consulting, and business enterprise system services enterprise. Founded in 1945, Wipro has grown right into a relied-on companion for groups international, presenting era and innovation-led answers in the course of numerous industries. The enterprise’s deep region expertise, diverse know-how pool, and consciousness of digital transformation make it one of the top game enthusiasts inside the IT and BPO sectors.
Wipro’s customer service branch plays an essential function in keeping and improving customer relationships. The enterprise’s self-discipline for operational excellence and purchaser pleasure is pondered in the customer service accomplice roles it gives
Key Responsibilities:
1. Customer Query Management:
- Respond to client queries and issues through voice, e-mail, and chat approaches.
- Provide accurate information and solutions to client problems in a properly timed manner.
- Manage more than one customer inquiry concurrently, ensuring that each question is resolved efficiently and effectively.
2. Customer Relationship Building:
- Build and keep strong relationships with clients employing handing over amazing customer support.
- Act as the aspect of touch for clients and assist them navigate through issues and issues.
- Offer customized manuals to clients, making sure that their experience is straightforward and great.
3. Problem Solving and Resolution:
- Analyze patron troubles, find out answers, and enforce them correctly.
- Use essential thinking capabilities to address customer court docket instances and solve troubles at once.
- Escalate complicated or unresolved problems to better manage at the same time as ensuring that the patron is informed throughout the manner
4. Blended Process Handling:
- Manage a combined manner wherein you’ll want to address every voice (telephone calls) and non-voice (chat and electronic mail) verbal exchange.
- Be gifted in dealing with splendid verbal exchange mediums and transfer amongst them as required.
5. Time Management and Task Prioritization:
- Handle a couple of duties concurrently, which include dealing with purchaser queries and ensuring that time limits are met.
- Prioritise responsibilities successfully, ensuring that pressing customer issues are addressed right away.
- Efficiently manage it gradually for stability, work needs, and private productivity.
6. Effective Communication:
- Demonstrate super verbal and written verbal exchange abilities, with an impartial accent for higher readability.
- Communicate efficiently with clients and internal organizations to ensure clean company delivery.
- Maintain professionalism at some point of interactions with customers, even in tough conditions.
7. Understanding of Company Products and Policies:
- Develop radical facts about the organization’s products, offerings, and rules.
- Explain product functions and benefits to clients simply and efficiently.
- Ensure that customer queries associated with products and services are resolved in compliance with agency suggestions.
Skills
- Customer Support: Ability to control client queries efficaciously across various communication channels.
- Excellent Communication: Strong verbal and written conversation skills with an impartial accent, making sure readability.
- Blended Process: Proficiency in handling voice, chat, and email communique with clients.
- Problem-Solving Skills: Ability to evaluate consumer troubles and pick out quick and powerful solutions.
- Time Management: Strong time control abilities, making sure multiple responsibilities are treated effectively.
- Customer Management: Ability to manipulate and construct customer relationships via powerful communication and service delivery.
- Chat/Email Support: Expertise in dealing with chat and email verbal exchanges for client inquiries and complaints.
- Neutral Accent: Maintain an impartial accessory that permits for powerful communique with customers from various areas.
- Multitasking: Ability to deal with more than one responsibility, which includes addressing purchaser queries and coping with administrative duties.
Qualifications:
- Any graduate from a diagnosed group is eligible to apply.
- Candidates with previous customer support or BPO experience are preferred, although easy graduates and those not enjoying a job are also recommended to use.
Experience:
- 0-2 years of enjoyment in customer service, guide, or name-center surroundings are preferred.
- Experience in handling voice, chat, and electronic mail communique with clients is a brought advantage.
Benefits at Wipro
1. Competitive Salary:
- An aggressive annual income ranging between ₹ 2.25 Lacs to ₹ 3.5 Lacs P.A. Relying on revel in, talents, and qualifications.
2. Career Development Opportunities:
- Wipro presents enough possibilities for professional increase in the corporation, with education packages geared toward improving every technical and tender skill.
- The corporation encourages non-stop analysis through internal education and certification applications, which allows employees to upskill and live in advance inside the industry.
3. Job Security:
- As a permanent, full-time worker, you could experience activity protection and lengthy-time period career prospects.
- Wipro’s worldwide footprint ensures balance and opportunities to move within the agency at some point in specific regions.
4. Health and Wellness Benefits:
- Employees get hold of whole medical health insurance coverage, which includes clinical, dental, imaginative, and prescient plans.
- Wipro also gives health applications that target highbrow and physical fitness, selling a balanced lifestyle.
5. Work-Life Balance:
- Wipro promotes a healthful work-life balance by presenting flexible artwork schedules where possible.
- The corporation encourages taking days off while needed and offers paid leaves to make sure personnel can recharge and maintain personal well-being.
6. Employee Support Programs:
- Wipro has multiple employee assistance programs, in conjunction with counseling services, well-being packages, and manual agencies to assist personnel with personal or professional challenges.
- Access to mentorship packages that help new personnel adapt to the painting’s surroundings and grow their careers.
7. Diverse and Inclusive Work Culture:
- Wipro prides itself on being a numerous and inclusive company. Employees from unique cultural and social backgrounds are welcomed and valued.
- The business enterprise actively promotes equal opportunities for all, fostering a collaborative and inclusive painting environment.
8. Additional Perks:
- Employee reductions and deals on diverse products and services.
- Access to organization-sponsored activities, including social gatherings, workshops, and networking opportunities.
- Performance-primarily based bonuses and incentives to praise personnel for his or her difficult artwork and backbone
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