Wipro Hiring Customer Service Associate, Wipro Limited is a global leader in IT services, consulting, and business process outsourcing. Founded in 1945, the company is headquartered in Bangalore, India. Wipro is renowned for its commitment to delivering technology-driven business solutions, innovation, and sustainability. As a primary participant in the IT enterprise, Wipro serves clients in numerous sectors, including banking, healthcare, manufacturing, and retail. The company operates with a sturdy consciousness of digital transformation, leveraging emerging technologies to power boom and performance for its customers.
Role: Voice Blended – Other
Industry Type: BPO/ Call Center
Department: Customer Success, Service & Operations
Employment Type: Full Time
Role Category: Voice / Blended
Salary: 2.25-3.5 Lacs P.A.
Location: Pune
Wipro Hiring Customer Service Associate
Wipro is seeking dynamic and enthusiastic individuals to join their team as Customer Service Associates in Pune (Hinjewadi Phase This role is ideal for individuals looking to start their careers in a vibrant, fast-paced environment, where they can contribute to delivering exceptional customer service and gain valuable industry experience. Wipro Hiring Customer Service Associate is committed to fostering a supportive and inclusive workplace where employees can thrive. By joining Wipro, you will be part of a diverse team that values innovation, growth, and collaboration. The corporation offers comprehensive education applications,pr professional development possibilities, and an aggressive reimbursement package.
About Company
The Customer Service Associate function at Wipro offers a unique opportunity to be part of a global chief in IT offerings. In this role, you will have the chance to develop your skills in customer service, gain hands-on experience in a dynamic work environment, and contribute to Wipro’s mission of delivering exceptional service to clients worldwide. As a Wipro Hiring Customer Service Associate, you will be a vital link between Wipro and its customers, ensuring that their needs are met with excellence. This role is ideal for individuals who are passionate about helping others, eager to learn, and ready to take on the challenges of a fast-paced industry.
Roles and Responsibilities:
- Customer Interaction: Provide well-timed and correct responses to client queries through numerous communication channels, including phone, and made-email and chat. Wipro Hiring Customer Service Associate Handles consumer complaints and issues with a focal point on resolving troubles effectively and successfully. Maintain an excessive level of professionalism and empathy throughout all customer interactions.
- Service Quality: Ensure adherence to enterprise rules and methods even as handing over services. Uphold Wipro’s standards for consumer pleasure by continuously assembling or exceeding overall performance metrics. Wipro Hiring Customer Service Associate Participate in training classes and workshops to stay up to date on product information and provider strategies.
- Problem-Solving: Analyze and clear up purchaser problems by investigating troubles, understanding the foundation reason, and providing appropriate answers. Escalate unresolved troubles to higher management or specialized departments as wished.
- Documentation and Reporting: Accurately document consumer interactions, feedback, and resolutions in the company’s CRM gadget. Generate and evaluate reviews on customer service overall performance, figuring out areas for improvement.
- Team Collaboration: Collaboratively with crew contributors and other departments to decorate carrier delivery and consumer revel in Share insights and remarks with friends and supervisors to contribute to non-stop improvement tasks.
- Customer Engagement: Proactively interact with customers to recognize their needs and provide extra services or products where appropriate. Foster advantageous relationships with clients to inspire loyalty and repeat commercial enterprise.
Qualifications and Skills:
Communication Skills: Excellent verbal and written communication skills in English. Proficiency in extra languages is a plus.
Technical Skills: Basic skill ability with laptop structures and applications; familiarity with CRM software programs advantageous.
Problem-Solving Abilities: Strong analytical capabilities with the potential to think seriously and clear up troubles successfully.
Interpersonal Skills: A purchaser-centric method with the capacity to construct rapport and handle difficult situations with professionalism.
Benefits at Wipro
- Comprehensive Health Insurance
Wipro provides health coverage, including medical, dental, and vision insurance, for employees and their dependents. The plans often include access to wellness programs and preventive care services. - Learning and Development Programs
Employees at Wipro benefit from a wide range of training programs, certifications, and skill development opportunities through platforms like Wipro Learning and TalentNext. These initiatives help employees upskill and stay competitive in the industry. - Flexible Work Policies
Wipro offers flexible work options, including remote work and hybrid models, to support work-life balance. Employees may also benefit from paid time off and maternity/paternity leave. - Retirement and Financial Planning
The company provides provident fund contributions, gratuity plans, and other financial benefits to help employees save for the future. Employees can also access financial advisory services. - Global Opportunities and Career Growth
As a multinational organization, Wipro provides employees with opportunities to work on global projects, relocate internationally, and grow within the organization through internal mobility programs and promotions.
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