- Wipro Walkin Interview in Pune
- Job Title: IT Service Desk Analyst L1
- Salary: Not Disclosed
- Job Location: Pune (Hinjewadi Phase 2)
- Company: Wipro
- Qualifications: Any Graduate
- Experience required: 0 to 5 years
About Wipro
Established in 1945, Wipro Limited is a major global information technology, consulting, and business process service company. This takes advantage of state-of-the-art techniques such as cloud computing, cybersecurity, and AI to help customers in the digital world to be favorable and flourish on six continents. Famous for its commitment to stability and moral practices, the diverse portfolio of Wipro offers a comprehensive IT solution, making it a powerhouse and a reliable partner who is a reliable partner for businesses seeking change and long-term growth.
Job Overview:
The role is for an IT service desk analyst (L1/L1.5) in the Pune office of Wipro. You will be the first point of contact, providing technical support by diagnosing and solving hardware, software, and network issues. Responsibilities include logging tickets, guiding users through solutions, and addressing complex problems. Ideal candidates have a customer-centric view to ensure strong communication skills, a basic IT foundation, efficient service distribution in a dynamic environment, and high user satisfaction.
Key Responsibilities: Walkin Interview in Pune
- First line support: provide the first point of contact to customers through phone, email, or chat.
- Event Management: Log, track, and manage all upcoming events and service requests using the IT Services Management (ITSM) tool.
- Troubleshooting: Hardware, software, networks, and applications-related issues make basic performance for advanced troubleshooting.
- Ticket Resolution: AIM for first-call resolution (FCR) for general problems and increase complex events for L2 or L3 support teams according to defined procedures.
- Basis of knowledge: Use and contribute to the basis of knowledge to ensure consolidated and efficient solutions.
- Customer communication: Provide timely updates to users on their ticket status and ensure high customer satisfaction.
- Password reset and access management: Handle regular tasks such as password reset and user account unlock.
Qualifications and Skills required for Wipro Walkin Interview in Pune:
To be a strong candidate in this Wipro Wockein interview in Pune, you must have the following qualifications and skills:
- Educational Background: A Bachelor’s degree in any stream is usually necessary. A degree in computer science, IT, or related fields is aaa certain benefit.
- Technical skills: Strong understanding of computer systems, mobile devices, and other technical products.
- Operating system: Proficiency in the basic knowledge of Windows OS (7, 8, 10) and Mac OS.
- MS Office Suite Excellent work knowledge of Microsoft Office applications.
- Network Basics: Understanding Fundamental Networking Concepts (TCP/IP, DNS, DHCP, VPN).
- Communication Skills: Exceptional oral and written communication skills in English are non-parasitical. Non-technical users’ ability to explain technical concepts is important.
- Problem-solution attitude: a logical and analytical approach to problem-solving
- Customer-focused mindset: a strong attention to providing excellent customer service with patience and sympathy.
- Flexibility: The desire to work in rotational shifts, including night shift, as the service desk operates 24/7.
Why choose Wipro?
- Global Exposure: Work with a team and customers distributed globally.
- Career enlargement: ahead of L1.5 from L1.5 and a clear pathway for progress in special technical or management roles.
- Brand Value: A Wipro tag on your resume is a valuable property that opens doors in the future.
Documents to Carry:
Absolutely. There are documents to take here,
- Many copies of your update have been resumed.
- Photo identity proof (Aadhaar, PAN, driver’s license) issued by the government.
- All educational certificates and mark sheets (10th, 12th, and graduation).
- Experience the letter and payment slip from previous employers (if any).
- Passport-shaped photos.
Salary and profit:
Absolutely. Here are the salary and benefits,
- Align competitive pay with industry standards for the role.
- Comprehensive health insurance coverage for you and your family.
- Provident Fund (PF) contribution as per legal rules.
- Display-based annual bonus and evaluation incentives.
- Reimbursement for transport and food allowance.
- Access to comprehensive training programs and skill development courses.
FAQs:
Absolutely. Here are faq for the Wipro walk-in:
- Aree there any work-from-home options for this role?
- What is the shift structure for this situation?
- What is the notice period for current applicants?
- Is there a bond agreement for this post?
- What is a specific career development path?
Preparation for Wipro Walkin Interview in Pune:
Preparation is important to create a permanent impression. Here’s how you can get ready:
- Modify technical basics: brush up on the basic principles of troubleshooting, disturbing, Windows OS, MS Office, and basic networking. Be prepared for a small technical evaluation.
- Practice your communication: Be prepared to present yourself confidently. Practice answering general interview questions like “Tell me about yourself,” “Why do you want to join Wipro?” And “How will you handle an angry customer?”
- Move your documents: Do not forget your updated resume, passport-shaped photos, and original, as well as your identity and photocopy of educational certificates with photocopy.
- Professional dress: First impressions matter. Opt for formal business dress to present a professional image.
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