As a Technical Support Associate – Service Desk at Tech Mahindra, you will be responsible for providing first-line support to end-users, addressing their technical issues, and ensuring a high level of customer satisfaction. This role is ideal for freshers or individuals who are new to the IT support field. A Technical Support Associate plays a crucial role in ensuring the smooth operation of IT services and maintaining high levels of customer satisfaction. This position is designed for individuals who are passionate about technology and eager to help users resolve technical issues. Here’s a detailed look at what the role involves
A Technical Support Associate’s role is important in ensuring clients acquire active and powerful assistance with their technical problems. This function includes diagnosing problems, offering solutions, and guiding users through troubleshooting steps, all at the same time as retaining an excessive diploma of customer service. Associates are expected to speak sincerely, whether or not or not via cellphone, e-mail, or chat, and to own a robust knowledge of the goods and services they guide.
- Job Title: Technical Support Associate – Service Desk
- Company: Tech Mahindra
- Degree: Any discipline (IT/Computer Science background preferred but not mandatory)
- Location: Noida
- Experience: Freshers or candidates new to the IT support field
- Employment Type: Full-Time, Permanent
Company Overview:
Tech is a leading global IT services and consulting company that is part of the Group. It provides IT and business process outsourcing (BPO) services to a wide range of industries, including telecommunications, Technical Support Associates, financial services, and manufacturing. Tech, a leading global IT services and business process outsourcing company, is headquartered in Pune, India, and operates as part of the Group. Established in 1982, Tech has grown from a regional IT service provider to a prominent player in over 90 countries.
The company offers a diverse range of services, including IT consulting, application development, infrastructure management, and business process outsourcing, catering to various industries such as telecommunications, Technical Support Associate banking, healthcare, and more. Known for its focus on digital transformation, Tech invests heavily in emerging technologies like artificial intelligence, blockchain, and 5G, aiming to drive innovation and efficiency for its clients.
Role & Responsibilities:
As a Technical Support Associate at Tech Mahindra, your number one function will comprise supplying first-line resources to forestall customers. Your key responsibilities will encompass:
- Customer Interaction: Responding to customer requests through diverse channels collectively with cellular phone calls, emails, and chat assistance. You’ll be coping with technical issues, troubleshooting troubles, and offering after-hours on-call help when favored.
- Technical Support: Assisting with surrender-individual devices and peripherals, including laptop hardware, running systems, software program packages, and facts safety. You’ll control IT ruin-restoration requests, remedy level 1 and some diploma 2 troubles, and amplify complex problems to the right team.
- Issue Resolution: Performing far-off troubleshooting, following up on assist requests or incidents, and engaging in research to remedy technical issues.
- Documentation: Creating and updating understanding articles and assisting procedures to beautify the overall performance of the guide characteristic.
Required Skills and Qualifications:
To thrive in this profession as a Technical Support Associate, you need to have:
Educational Background:
- Freshers with a diploma in any discipline are encouraged to apply. A history in IT or Computer Science is a plus but no longer compulsory.
Technical Skills:
- Understanding of computer systems, software software applications, and networking ideas.
- Familiarity with common working systems (e.g., Windows, macOS) and workplace software.
Soft Skills:
- Strong communique competencies, both verbal and written.
- Good problem-fixing capabilities and interest in detail.
- Ability to paint efficaciously in team surroundings and handle more than one task simultaneously.
Customer Service Orientation:
- A client-centered mindset with the capability to stay calm underneath strain.
- Patience and empathy at the same time as dealing with user concerns.
Training and Development:
- Tech Mahindra normally offers complete training for present-day hires to assist them grow to be acquainted with enterprise structures, techniques, and quality practices.
- Opportunities for ongoing expert improvement and professional improvement inside the business employer.
Preferred Candidate Profile for Technical Support Associate
- Exceptional Communication Skills: Both written and verbal skills ability in English are essential. You have to be capable of articulating technical problems certainly and assembling rapport with customers.
- Multitasking Ability: You will need to govern more than one responsibility simultaneously, balancing one-of-a-kind resource requests and priorities.
- Adaptability and Learning: The capability to speedy research new systems and technology is essential. An experience of urgency and flexibility will assist you cope with the dynamic nature of the technical guide.
- Interpersonal Skills: Strong interpersonal abilities, which include lively listening, powerful questioning, and rapport-constructing, are crucial for understanding and resolving personal problems.
- Experience and Knowledge (Good to Have): Familiarity with Apple hardware, Mac OS, Google (G-Suite), Windows, and Office 365 is tremendous. Knowledge of ITIL practices is also beneficial.
- Education: A graduate diploma from an authorized institution is needed.
Additional Details:
- Location: Noida
- Employment Type: Full Time, Permanent
- Role Category: Voice / Blended
- Industry Type: IT Services & Consulting
- Department: Customer Success, Service & Operations
Interested candidates can observe by filling out the proper shape right here. For more records, you may touch Recruiter Sonali N at 7760833140 between 11 am and 4 p.m.
Why Join Tech Mahindra?
Tech Mahindra is famous for its dedication to innovation and employee development. As a Technical Support Associate, you could advantage precious revel in in a international IT offerings surroundings whilst contributing to the success of a major organization. This characteristic gives a terrific foundation for constructing a profession in IT help and generation.
Don’t bypass this opportunity to kickstart your profession as a Technical Support Associate with Tech Mahindra. Apply now and take the first step inside the route of a fulfilling profession inside the tech industry!
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