- Teleperformance Remote Jobs Openings
- Job Title: Customer Support Executive
- Salary: Rs 1.5-1.75 Lacs P.A.
- Location: Mumbai
- Company: Teleperformance
- Qualifications: Graduation Not Required
- Experience: 0 – 2 years
About Teleperformance
Established in 1978, Teleperformance is a global leader in digital integrated business services, working in 170 countries with over 500,000 employees. The group offers a wide range of services, including customer care, technical assistance, loan collection, and other special tasks such as trusts and safety solutions. Famous for its people-earlier approaches and innovative technology, the teleproofing helps the world’s largest brands to secure deep customer relations through extraordinary Omnichannel customer experiences. It is a continuously recognized top employer worldwide.
Job Overview:
This is an excellent entry-level opportunity with the work-house mixed customer aid executive role, telephonically. You will handle both inbound and outbound customer interactions, provide support, and answer questions via phone and email. The situation requires strong communication skills, basic technical proficiency, and a customer-focused attitude. By providing a competitive salary and comprehensive training, this remote role provides a solid base to make a career in a comfortable home customer experience.
Why consider a role with Teleperformance?
With a stellar rating of about 4.0 out of over 9,000 reviews, Taylorformance has created a reputation as a solid employer. They invest in their employees, offering structured training, development opportunities, e s, and a world-class agricultural company. The WFH (home-to-home work) model adds a layer of flexibility and convenience that is unmatched, which saves you time and money on daily travel and allows a better work-life balance.
Key Responsibilities: Teleperformance Remote Jobs Openings
In the trole of a mixed customer aid executive in this specific telephonic remote job, your day-to-day tasks will be diverse and effective. Those main responsibilities can be expected here:
- Provide multi-channel customer aid: Handle customer interactions mainly in various channels, phone calls, and emails, ensuring a comfortable and consistent experience.
- Solve queries efficiently: Patience, sympathy, and a solution-oriented approach address the customer’s questions, concerns, and grievances with a positive mentality.
- Execute outbound follow-ups: Contact customers to follow previous interactions, follow up on satisfaction surveys, or provide updates on their requests.
- Utilize CRM software: Master the company’s customer relationship management (CRM) tool to log interactions, update customer records, and track situations accurately.
- Performing Metrix meet: Try to achieve and cross the major performance indicators(KPI) such as average handle time (AHT), customer satisfaction (CSAT) score, and first call resolution (FCR).
- Maintain product/service knowledge: Stay updated on client products, services, and policies to provide customers with accurate and confident information.
- Ensure data protection: Follow the specially important data privacy and safety protocol when working from far faraway home environment.
Essential Qualifications for Teleperformance Remote Jobs Openings:
Teleperformance seeks a strong basic skill set and seeks candidates with the right attitude. The qualifications for these tellerformance remote jobs opening are accessible to freshers and people with limited experience.
- Educational Background: There is a minimum requirement of a high school diploma (HSC). A bachelor’s degree is often preferred, but not always mandatory, for all campaigns.
- Experience: 0 to 2 years of experience in a customer-focused role. Freshers are strongly encouraged to apply!
- Communication Skills: Extraordinary oral and written communication skills (and often other regional languages) are non-parasitical in English. You should be able to clarify the solutions clearly and professionally.
- Technical proficiency: You need a reliable, high-speed internet connection and a dedicated, calm work area at home. Basic familiarity is necessary with the ability to navigate a computer, MS Offnd many software systems.
- Problem-solution qualification: A natural ability to listen to a problemunderstand problems, and find a viable solution on your feet.
Allowers and benefits:
This role provides a compelling package, especially for those starting their careers:
- Annual Salary: A competitive package, 1.5 to ₹ 1.75 lakh per year.
- Work from home: Final benefits – Eliminate your traffic and work from your dedicated home office.
- Extensive training: Get intensive payment training to equip all the knowledge and equipment necessary to be successful.
- Career Growth: The teleproof is known for promoting from within. This role may be your first step towards becoming a team lead trainer, or quality analyst.
- Global Exposure: Be part of a huge global team working with some of the world’s largest brands.
Documents to Carry:
Absolutely. There are 5 essential documents for your interview, which are presented in simple, one-point-rich points.
- Photo ID proof issued by the government.
- Your update resumed or course Vitae.
- Educational certificate and mark sheet.
- Proof of your current address.
- Employment documents from previous employers.
FAQs:
Absolutely. There are faq points for job interviews here.
- What is the initial salary for this situation?
- What are the specific day and night shift timings?
- What is the total length of the training program?
- What type of internet speed is required for a job?
- Does the actual job start running immediately after training?
How to apply for Teleperformance Remote Jobs Openings:
The hiring office is located in Mumbai for this special inauguration, but the role is remote, which means that you can work from anywhere in India. To apply, you need:
- Find a special job title on major job portals such as naukri.com, Really, or LinkedIn.
- You can also do the official Teleperformance ‘career’ page and filter for distance jobs in India.
- Ensure that your resume highlights any communication skills, even from non-professional experiences.
- Prepare for a virtual interview process, which will probably assess your communication skills and approaches.
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