Telus Mega Walk In Technical Chat Support Representative Recruitment
Telus, a global leader in telecommunications and customer service answers, has brought an interesting mega walk-in recruitment energy for the location of Technical Chat Support Representatives. This occasion is a remarkable opportunity for dynamic humans seeking to assemble a profession in technical assistance interior a globally identified agency.
This article delves into the approach function, obligations, required qualifications, recruitment method, and the benefits of becoming a member of Telus as a Technical Chat Support Representative.
- Job Title: Technical Chat Support Representative
- Company: Telus Digital
- Degree: Graduates and Post Graduates can be considered(UG will not be eligible)
- Experience: Minimum 1 yr of experience
- Location: Noida, Uttar Pradesh
- Employment Type: Full-Time
- Salary: 3 to 3.8 LPA
About Telus
Telus is an international logo synonymous with innovation and patron satisfaction. With its headquarters in Canada, the organization has operations spanning multiple international locations. Telus is devoted to handing over splendid conversation offerings, inclusive of wireless, net, and customer support answers, to its clients. Known for fostering a collaborative and inclusive painting environment, Telus provides its employees with numerous growth opportunities.
Who is a Technical Chat Support Representative?
A Technical Chat Support Representative at Telus is responsible for helping clients in resolving technical troubles associated with the organization’s products and services. Unlike traditional voice-based help, this function often focuses on textual content-based true interactions, making sure of green, professional, and seamless verbal exchange with customers through chat systems.
This feature is proper for tech-savvy folks who personal remarkable written communication competencies and an ardor for imparting superb customer support.
Key Responsibilities of a Technical Chat Support Representative
Telus Technical Chat Support Representatives are tasked with a whole lot of important responsibilities that contribute to the organization’s purchaser satisfaction goals. Below are the number one responsibilities:
- Assisting Customers with Technical Issues: Representatives deal with a large range of technical inquiries, collectively with troubleshooting tool connectivity, resolving software program device faults, and guiding clients in putting in Telus services.
- Managing Text-Based Interactions: Responding to customer queries properly away and professionally through chat structures. Representatives are anticipated to preserve clarity, accuracy, and empathy in all communications.
- Documenting Interactions: Maintaining exquisite records of client interactions is critical. Representatives log issues, resolutions, and any observe-up steps required in Telus’ purchaser management systems.
- Escalating Complex Issues: For conditions that require advanced technical data, representatives improve instances to the right groups at the same time to make sure customers are knowledgeable about the subsequent steps.
- Staying Updated with Product Knowledge: Representatives are expected to live informed about Telus’ present-day offerings, competencies, and updates to offer correct and relevant assistance.
Skills and Qualifications Required
To prevail as a Technical Chat Support Representative at Telus, candidates ought to own particular competencies and meet certain qualifications:
Essential Skills
- Excellent Written Communication: Strong grammar, punctuation, and professional tone in textual content-based total interactions.
- Technical Proficiency: Familiarity with networking concepts, software software troubleshooting, and tool configurations.
- Problem-Solving Ability: Analytical wondering and the functionality to treat problems correctly.
- Multitasking: Managing multiple chat domestic home windows concurrently without compromising on exceptional.
- Customer Focus: Empathy, patience, and a patron-first technique.
Educational Qualifications
- A minimum of an excessive university degree or identical is required.
- Graduates with stages in IT, Computer Science, or related fields are preferred.
Experience (Preferred however Not Mandatory)
- Prior enjoy in customer service or technical guide is exceptional.
- Familiarity with CRM software software and chat devices is a plus.
Recruitment Process for the Mega Walk-In
Telus has designed a streamlined recruitment gadget to pick out exceptional candidates for the characteristic. Below is a definition of the steps involved:
- Registration: Candidates need to sign up for the stroll-in occasion by filling out an internet shape or completing an on-website online registration manner.
- Initial Screening: A preliminary screening involves verifying the candidate’s resume and assessing their suitability for the function.
- Written Assessment: Applicants go through a check to assess their written communique capabilities, grammar, and hassle-fixing competencies.
- Technical Assessment: This level assesses the candidate’s technical expertise, which includes troubleshooting strategies and familiarity with common software/hardware issues.
- Personal Interview: Shortlisted applicants are interviewed in the manner of Telus recruiters to evaluate their interpersonal skills, customer support mindset, and professional aspirations.
- Offer Rollout: Successful applicants acquire a proposal letter detailing the activity’s characteristics, responsibilities, and blessings.
Why Join Telus as a Technical Chat Support Representative?
Telus gives its personnel an enriching work enjoy with numerous benefits. Here are some reasons why this role is a superb career opportunity:
1. Competitive Salary and Benefits
Telus presents as an alternative aggressive profits package deal on the facet of regular overall performance-primarily based incentives. Employees also experience complete medical health insurance and retirement plans.
2. Flexible Work Environment
The characteristic offers the ability of hybrid painting models, allowing employees to stabilize their professional and personal lives efficaciously.
3. Skill Development Opportunities
Telus invests carefully in schooling programs, ensuring that employees decorate their technical competencies, communication competencies, and trendy expert growth.
4. Career Advancement
The commercial enterprise corporation offers clean professional paths, with enough possibilities for promotions and function transitions inside its worldwide network.
5. Inclusive Work Culture
Telus is famous for fostering an inclusive and numerous place of work in which personnel experience is valued and respected.
Tips for a Successful Walk-In
If you’re planning to wait for the Telus Mega Walk-In, here are some recommendations to decorate your possibilities of success:
Update Your Resume
Highlight applicable talents, technical expertise, and earlier revel in customer support.
Brush Up on Technical Knowledge
Review essential troubleshooting techniques and make yourself acquainted with Telus’ products and services.
Practice Written Communication
Since this function is chat-based totally, ensure your grammar, punctuation, and professional writing skills are polished.
Dress Professionally
Appear in formal apparel to make a tremendous first effect.
Be Punctual
Arrive on time to demonstrate your professionalism and commitment.
Conclusion
The Telus Mega Walk-In for Technical Chat Support Representatives is a golden opportunity for people seeking to kickstart or improve their careers in customer support. With its exceptional painting way of life, comprehensive schooling packages, and interest in innovation, Telus offers a platform for personnel to excel and reap their expert goals.
Prepare very well, exhibit your competencies, and take step one inside the path of an exciting career with Telus.
Click here – APPLY NOW!!
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