The Process Advisor at Barclays in an International Voice Process plays a key position in imparting customer support and resolving queries over telephone calls. Responsibilities consist of dealing with inbound and outbound calls, troubleshooting problems, and providing correct information about services or products. Strong conversation talents, cultural cognizance, and a clear accessory are crucial to helping international customers correctly. Advisors ought to be brief hassle-solvers, empathetic, and maintain a high level of professionalism.
They need to also record interactions, follow enterprise hints, and meet performance objectives related to client satisfaction, call resolution, and productivity. Flexibility to paintings in shifts, inclusive of nights, may be required.
- Job Title: Process Advisor – International Voice Process
- Company: Barclays
- Location: Gera Commerce Zone, Kharadi, Pune
- Employment Type: Full-Time, Permanent
- Experience: 1.5 to 5 years
- Education: Any Graduate
- Salary: ₹3-4 Lacs PA
About Company
Barclays is a main worldwide monetary group with over 300 years of understanding in banking, investment control, and monetary services. Headquartered in London, Barclays serves millions of clients worldwide, providing some services, which include non-public banking, corporate banking, wealth control, and funding answers.
Known for innovation, Barclays embraces the contemporary generation to offer stable, green banking studies. Committed to variety and sustainability, the financial institution focuses on creating inclusive painting environments and assisting communities. With a recognition for reliability and customer support, Barclays stays at the vanguard of world finance.
Job Description: Process Advisor at Barclays
The Process Advisor International Voice Process at Barclays involves supplying top-notch customer service to worldwide clients through cell phones. Responsibilities include handling patron inquiries, resolving account-related issues, offering steerage on banking products, and ensuring purchaser pleasure.
Process Advisors at Barclays should adhere to regulatory pointers, deliver accurate records, and escalate complex instances when wanted. The international voice process function calls for first-rate conversation abilities, hassle-solving abilities, and cultural awareness. Candidates should be capable of working in a fast-paced environment, meeting service level agreements, and maintaining Process Advisor at Barclays’ high standards of professionalism and performance even as supporting worldwide clients.
Key Responsibilities: Process Advisor at Barclays
1. Customer Interaction:
- Handle inbound and outbound calls from global clients (commonly from US/UK).
- Assist clients with banking-related queries, alongside account information, transaction information, and banking services.
- Respond promptly to consumer inquiries and resolve issues in an expert and courteous manner.
- Provide accurate and comprehensive information approximately Barclays’ products and services to clients.
2. Problem Solving and Issue Resolution
- Address and solve consumer proceedings or escalations efficiently.
- Troubleshoot banking-related problems and clear up their interior described service level agreements (SLAs).
- Escalate unresolved problems to an appropriate department and ensure timely observe-up.
3.Data Management:
- Accurately record patron interactions and replace banking structures with actual time.
- Maintain records of all consumer calls and effects, ensuring compliance with records safety and protection requirements.
- Ensure all facts associated with interactions are entered inside the machine for future reference.
4. Process Adherence:
- Follow all established tactics and processes at the same time as coping with client queries.
- Stay up to date with the latest regulations, inner processes, and offerings supplied by way of Barclays.
- Ensure compliance with internal regulations, international banking recommendations, and company requirements.
5. Team Collaboration:
- Collaborate with different institution individuals to beautify carrier delivery and decorate client pride.
- Attend normal team conferences, education intervals, and ability enhancement packages to keep up with enterprise tendencies.
- Share feedback and recommendations for system improvements to beautify provider performance.
6. Shift Flexibility:
- Work in rotational shifts, which consist of night time shifts and weekends, based on purchaser time zones (US/UK).
- Be flexible with running hours to meet commercial employer necessities and purchaser demands.
Qualifications and Skills: Process Advisor at Barclays
1. Educational Qualifications:
- Minimum requirement: Graduate in any subject from an identified college.
2 . Experience:
- 1.5 to 5 years of experience in international voice strategies, preferably in banking, economic services, or a comparable industry.
- The previous level in dealing with inbound and outbound calls for global clients is notably proper.
3. Communication Skills:
- Excellent verbal conversation competencies in English (both written and spoken).
- Strong interpersonal skills and the capacity to interact efficiently with global customers.
- Ability to simplify complicated banking terms for clients who might not be acquainted with economic jargon.
4. Technical Skills:
- Proficiency in the usage of banking CRM structures and associated software applications.
- Basic understanding of worldwide banking techniques and services, alongside account operations, charge systems, and compliance necessities.
- Ability to multitask, manage time effectively, and manage a couple of customer queries concurrently.
5. Problem-Solving Skills:
- Strong analytical and problem-solving abilities to deal with more than a few purchaser issues.
- Ability to remain calm beneath stress and address tough customers professionally.
Other Key Skills: Process Advisor at Barclays
- Familiarity with US and UK banking techniques.
- Prior revel in running in worldwide BPOs, especially managing voice approaches.
- Strong organizational and documentation abilities to make certain accurate information get admission.
- Ability to work independently and as a part of a group, with minimum supervision.
Benefits of Process Advisor at Barclays
1. Competitive Salary and Incentives:
- Barclays offers an aggressive earnings bundle, together with overall performance-primarily based bonuses and incentives.
- Potential for beyond ordinary time pay and additional financial rewards for superb company or meeting objectives.
2. Work-Life Balance:
- The role operates on a five-day workweek with rotational shifts and offs, ensuring an extraordinary balance between artwork and private lifestyles.
- Paid leave and ill days are furnished to make sure personnel have adequate time for rest and recovery.
3. Training and Development
- Barclays invests closely within the education and professional development of its personnel.
- New hires acquire complete training on the monetary organization’s products, offerings, and systems.
- Ongoing development applications to upskill employees in areas like customer service, banking operations, and compliance.
4. Career Growth Opportunities:
- Barclays affords ample opportunities for career improvement. Top performers may be considered for promotions or lateral moves to other departments inside the monetary group.
- Employees may have to get entry to mentorship applications, management education, and capacity development workshops.
5. Health and Wellness:
- Employees are entitled to medical health insurance, protecting clinical, dental, imaginative, and prescient care.
- Barclays offers programs, intellectual fitness assistance, and access to counseling offerings for employees experiencing pressure or burnout.
6. Employee Assistance Programs (EAP):
- The employer affords an EAP that lets employees manipulate private and artwork-associated demanding conditions.
- Access to exclusive help for monetary advice, legal consultations, and counseling offerings.
7. Diversity and Inclusion:
- Barclays is dedicated to fostering a diverse and inclusive workplace.
- Employees from certain cultural, ethnic, and academic backgrounds are valued and advocated to convey their precise perspectives to the group.
- The business agency promotes an inclusive manner of existence wherein simply anybody feels professional and has the opportunity to thrive.
8. Global Exposure:
- Process Advisor at Barclays the function involves going for walks with international customers, employees will benefit from exposure to worldwide banking operations and procedures.
- The possibility to decorate pass-cultural conversation talents through interacting with customers from unique international locations.
9. Work Environment
- Barclays gives a modern and snug artwork surrounding its Pune location.
- Employees have proper access to facilities along with breakout rooms, recreational regions, and on-net page cafeterias.
Why to Join Barclays?
1. Reputation and Stability: Barclays is a leading worldwide economic enterprise with over 300 years of experience in banking and finance. The financial group has a stable recognition for innovation, customer support, and employee satisfaction, presenting activity security and prolonged-term career possibilities.
2. Customer-Centric Approach: At International Voice Process Barclays, customer service is at the heart of the whole thing they do. You may have the hazard to make a great impact on the lives of clients by using ways of resolving their banking problems and presenting global elegance issues.
3 . Learning Opportunities: Whether you’re beginning your profession or looking to develop it, Barclays gives a wealth of opportunities for learning and boom, helping you live aggressively in the economic services enterprise.
4. Collaborative Culture: The business company fosters a collaborative work tradition in which mines are shared freely, and team contributors assist each other to achieve commonplace goals. Working in a collaborative environment will allow you to develop individually and professionally.
Walk-In Details
Time: 10:00 AM – 12:00 PM
Venue: Barclays, Gera Commerce Zone, Kharadi, Pune
Contact: Mitali Yadav
Conclusion
If you’re enthusiastic about customer service, have a sturdy understanding of global banking techniques, and need to be part of a prestigious international business enterprise, this role is right for you. At International Voice Process, Process Advisor at Barclays, you’ll be joining a group that values excellence, innovation, and determination for consumer satisfaction. Whether you are in search of taking the following step in your profession or are attempting to find new stressful situations, this position presents the best platform for growth and professional success.
Click Here to Apply Now
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