An International voice Process system involves handling customer queries and offering guide thru cellphone to clients from one of a kind international locations. This function calls for exceptional communication abilities, a sturdy command of the language, and the potential to recognize diverse accents. Employees in this process work in a dynamic environment, interacting with worldwide customers to clear up troubles, provide product statistics, and offer answers. Cultural focus and adaptability are key to turning in an unbroken client experience. Joining a worldwide international voice process manner opens doorways to worldwide publicity, expert increase, and the possibility to be a part of a team that values carrier excellence across borders.
- Company: Sutherland Global Services
- Job Title: International Voice Process / Non-Voice Process (Customer Support)
- Location: Hyderabad, Telangana
- Experience: 0-4 years
- Salary: ₹ 2.5- 4 Lacs PA
- Vacancies: 30
About Sutherland
Sutherland Global Services is a leading business method outsourcing (BPO) organization, famed for presenting customer service and tech support answers to worldwide clients. The business enterprise offers an extensive range of services such as client experience control, digital transformation, and IT assist. With an international presence and a staff spread across more than one international location, Sutherland gives terrific assistance services to organizations in industries along with telecommunications, healthcare, finance, and era. It has set up itself as a trusted partner for many companies, delivering solutions which are each revolutionary and customer-centric.
Job Description For International voice process
Sutherland is seeking enthusiastic professionals for our International Voice Process group. In this position, you will have interaction with international customers, addressing inquiries, resolving troubles, and supplying super provider thru smartphone. Candidates should have extraordinary verbal exchange talents, robust hassle-fixing capabilities, and the potential to address patron interactions with professionalism and empathy. Prior revel in in customer support is desired however not obligatory. We offer comprehensive training, career increase opportunities, and a dynamic, multicultural paintings environment .
Role and Responsibilities of International Voice Process
As an International Voice Process Executive at Sutherland, your obligations will include:
1. Customer Interaction: Handle inbound/outbound calls and chats from international clients (primarily from nations like the U.S. And Dubai) and solve their troubles in a well timed and expert way.
2. Product and Service Support: Provide assistance and technical guide for loads of products and services, making sure consumer delight.
3. Problem-Solving: Address client queries and complaints, diagnosing problems and troubleshooting troubles to offer resolutions.
4. Effective Communication: Ensure clear, concise, and professional verbal exchange with customers. You might be the key factor of touch for resolving customer queries and building purchasers’ beliefs.
5. Adaptability: Work on more than one communique channels including voice (cell phone calls), non-voice (emails/chats), and combined approaches.
6. Shift Work: Be flexible to paintings in 24/7 rotational shifts, as customer service operations feature around the clock.
7. Team Collaboration: Work with inner teams to expand unresolved queries or technical problems that require better-level intervention.
8. Documentation: Maintain detailed and accurate records of purchaser interactions, noting the resolution supplied, follow-america required, and purchaser feedback.
9. Compliance: Adhere to employer guidelines and suggestions, along with records security protocols, confidentiality, and provider requirements.
10. Continuous Learning: Stay up to date on product information, organization regulations, and first-class practices in customer support.
Skills required for International Voice Process
To excel in the role, applicants must own the subsequent capabilities:
1. Excellent Communication Skills: Fluency in English (each verbal and written) is critical for handling global customers efficiently.
2. Problem-Solving Ability: You have to have the capacity to troubleshoot and solve client issues successfully and effectively.
3. Customer-Centric Approach: A sturdy customer-first mindset is vital, together with persistence and the potential to cope with tough conditions.
4. Multi-tasking: Ability to deal with multiple communique channels and control time successfully.
5. Technical Proficiency: Basic understanding of computer systems and skill ability in the use of various CRM and conversation software.
6. Interpersonal Skills: Ability to construct rapport with clients and demonstrate empathy towards their concerns.
7. Attention to Detail: Accurate documentation and record-keeping are crucial for making sure first-rate service.
8. Adaptability: Willingness to work in rotating shifts, inclusive of night shifts, and adapt to new technologies or strategies as wished.
Qualifications of International Voice Process
1. Education: Any graduate or undergraduate (from any area) is eligible to use. However, pursuing college students aren’t eligible for this role.
2. Experience: Freshers and applicants with as much as 4 years of experience are welcome to apply. Candidates with preceding BPO experience could have an advantage.
3. Language Proficiency: Fluency in English is a must. Being capable of talking virtually and professionally with international customers is essential.
4. Availability: Immediate joiners are desired. Candidates should be inclined to paint from the office and decide the desired work shifts.
5. Location: Candidates ought to be living inside 25 km of the office vicinity in Hyderabad to avail of the business enterprise’s shipping services for night time shifts.
6. Eligibility Criteria: Candidates ought to have completed the registration procedure earlier than the interview and convey important files which include their resume, Aadhar card xerox, and vaccination certificates (2 or 3 doses).
7. Ineligible Candidates: Out-of-station applicants and college students currently pursuing schooling will not be considered for this position.
Benefits of working at Sutherland
1. Professional Development: The process offers a possibility to develop your emotional intelligence, verbal exchange skills, and in-depth knowledge of the products/services supported through the organization.
2. Transferable Skills: You’ll benefit from a huge range of transferable capabilities along with problem-fixing, customer support, and technical troubleshooting, which may be carried out to future roles.
3. Work-Life Balance: Five-day painting weeks with rotating days off help hold paintings-lifestyle stability.
4. Cab Facility: A -manner cab facility is supplied for night shifts for personnel living within a 25 km radius of the workplace premises.
5. Learning Opportunities: Continuous education and gaining knowledge of modules help employees grow in their roles and explore lateral possibilities inside the organization.
6. Job Security: Permanent, complete-time employment imparting balance with an aggressive profits structure.
7. Growth Potential: There are possibilities to paintings on side projects, enhancing both your abilities and revel in, and ultimately advancing inside the organization.
8. Collaborative Environment: Sutherland fosters a friendly and inclusive painting tradition where personnel are advocated to collaborate and grow.
What is the salary of international voice process in Sutherland?
The revenue for an International Voice Process position at Sutherland generally ranges between ₹2.0 lakh to ₹4.0 lakh P.A in India, relying on elements like revel in, vicinity, and skill set. Entry-degree positions generally begin on the decrease end of the range, at the same time as those with more enjoy or specialized talents can earn better salaries. Additionally, employees may additionally receive overall performance incentives, bonuses, and different advantages as part of their universal repayment package deal. Salaries may additionally vary throughout exceptional nations and regions where Sutherland operater.
Basic Interview Questions for International Voice Process:
During the interview manner, you can count on the following varieties of questions:
1. General Questions:
- Tell me about yourself.
- Why do you want to work inside the BPO industry?
- Why did you select Sutherland as your business enterprise?
- What are your profession desires for the next 5 years?
2. Skills and Experience:
- Do you have any enjoyment in a worldwide voice system or customer support role?
- How do you take care of a state of affairs while a patron is dissatisfied with the provider?
- Can you describe a time when you efficiently resolved a difficult client question?
- How do you prioritise your obligations in a quick-paced environment?
3. Technical Questions:
- What steps might you observe to troubleshoot technical trouble over the phone?
- How might you manage a scenario wherein you don’t have a technique to solve the customer’s problem straight away?
4. Scenario-based totally Questions:
- Describe a time while you needed to address a difficult purchaser. How did you manage it?
- If a client refuses to comply with your instructions, how could you take care of it?
5. Communication and Language Proficiency:
- Can you give an explanation for the importance of energetic listening in customer service?
- How do you ensure clarity and professionalism while speaking with worldwide clients?
6. Company-Specific Questions:
- What do you recognize about Sutherland?
- Why do you suspect you’re a very good match for the worldwide voice process position?
How to Apply for International Voice Process?
Contact: Zaid – 7673939326
Walk-in Interview: 01st October, 9:30 AM – 3:00 PM
Address: C978+3WP, Lanco Hills Rd, Manikonda, Telangana 500089 DIVYA SREE BUILDING (07th Floor Sutherland Office)
Conclusion:
Sutherland’s International Voice Process function offers a thrilling opportunity for freshers and experienced applicants to paint in a dynamic, fast-paced environment, imparting customer service to worldwide customers. With high-quality growth capability, competitive earnings, and comprehensive schooling, this position is ideal for individuals with tremendous conversation capabilities, an ardour for problem-fixing, and the power to paint in rotational shifts. Sutherland gives an inclusive work culture and the risk to expand precious abilities that can be transferred to a wide variety of career paths inside the destiny.
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