Wipro Hiring Customer Support Associate Job| 0-3 years| Apply

• Job Role: Customer Support Associate
• Salary: Rs 2.75-3.75 Lacs P.A.
• Location: Navi Mumbai 
• Company: Wipro
• Qualifications: Graduation Not Required
• Experience: 0 – 3 years

ABOUT WIPRO 

Wipro Limited is a worldwide leader in facts generation, consulting, and commercial enterprise process offerings. Headquartered in Bangalore, India, the corporation operates in over 50 nations and provides modern solutions across numerous industries, such as finance, healthcare, retail, and production. Founded in 1945, Wipro has developed into one of the international’s largest IT services groups, famend for its sturdy focus on sustainability, virtual transformation, and customer-centric solutions. 

With a huge variety of services, from cloud computing and AI to cybersecurity and information analytics, Wipro empowers agencies to navigate complex demanding situations and pressure commercial enterprise boom. The company is dedicated to creating lasting costs through modern-day technology, diverse personnel, and a culture of inclusion. Wipro’s reputation for excellence is built on a long time of considering and handing over excellent results for clients globally.

Job Overview:

We are in search of a dedicated and customer-focused Customer Support Associate to enroll in our group. The best candidate can have a passion for supplying high-quality customer service and be able to control numerous client inquiries and problems with professionalism and efficiency. This function requires strong verbal exchange talents, the ability to remedy problems, and a commitment to making sure patron delight. As a Customer Support Associate, you may be the first factor of touch for customers and play a key position in constructing long-term client relationships.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound customer inquiries via cellphone, e-mail, chat, or social media structures. Respond to patron queries in a timely and expert manner.
• Problem Resolution: Assist clients by troubleshooting problems, presenting solutions, and making sure their issues are addressed effectively and correctly.
• Product Knowledge: Maintain in-intensity expertise of the organization’s products or services to provide correct records, clear up problems, and manual customers in making knowledgeable decisions.
• Order Support: Process orders, returns, and exchanges, in addition to assisting customers with account-associated inquiries.
• Data Entry & Documentation: Accurately document patron interactions and keep data of all carrier-associated activities, following agency protocols for monitoring and reporting.
• Collaboration: Work carefully with other teams which include sales, technical aid, and logistics to clear up consumer problems and ensure well-timed follow-up and delivery of products or services.
• Customer Feedback: Gather consumer feedback, pick out areas for improvement, and relay insights to the control group to improve service excellence.
• Escalation Management: When essential, enhance unresolved or complicated problems to better-level support or management, ensuring that the client’s worries are addressed right away.
• Continuous Improvement: Stay up to date on new products, offerings, policies, and enterprise developments to constantly enhance your knowledge and service transport.

Required Skills & Qualifications:

1. Excellent Communication Skills: Ability to communicate in reality and professionally with clients in each written and verbal codec.
2. Customer-Centric Attitude: Demonstrated dedication to offering exceptional customer support and making sure client delight.
3. Problem-Solving Skills: Ability to research issues and locate innovative, powerful answers in a well-timed way.
4. Time Management: Strong organizational competencies with the capability to address more than one obligation concurrently and control time efficiently.
5. Technical Proficiency: Comfortable with the usage of various customer service software programs, databases, and equipment. Previous experience with CRM systems is a plus.
6. Attention to Detail: Strong capacity to comply with tactics and report interactions as it should be.
7. Team Player: Ability to paint collaboratively in team surroundings, contributing to the general fulfillment of the customer support branch.

Preferred Qualifications:

• Previous revel in in a customer support or aid function.
• Knowledge of the enterprise or merchandise applicable to the business enterprise.
• Familiarity with helpdesk systems or customer service software programs.

Work Environment:

This position might also require operating in a quick-paced workplace surroundings or remotely depending on company policy. Flexibility and adaptability to various work schedules or shifts can be vital.

Conclusion:

The Customer Support Associate performs a crucial position in improving client delight and contributing to the overall achievement of the employer. If you are enthusiastic about assisting others, fixing issues, and growing nice studies, we would love to hear from you.

Click Here to Apply Now 

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